K
KMK123
First a little history. This is the second time I'm posting for help on this
subject. The 2 replies I got the first time recommended actions I aready
took or did not apply to my setup. Had Windows XP (the only OS and only on
the master HD) and Office Pro 2003 SP2 (the only version of Office installed)
on one small internal hard drive, running without problems. Installed
another larger hard drive. Used Western Digital software to copy all of
small HD to larger HD. Made larger HD master/main/boot drive. Made the
smaller HD the slave, reformatted it, use it now for the destination of
Norton Ghost backups/restore points for the master HD. When I opened Word
after all that got:
Windows Installer
This patch package could not be opened. Verify that the patch exists and
that you can access it, or contact the application vendor to verify that this
is a valid Windows Installer patch package.
I read posts here about the same problem, found and used the following
solution provided in replies: See http://support.microsoft.com/?kbid=295823
"You receive the 'This patch package could not be opened' errror message in
Office 2003, in Office XP, or in Office 2000". That article describes
Windows Installer CleanUp Utility which I installed and ran. Then
reinstalled Office 2003. That cleared the "Patch package" problem. Going to
Help/About in Office program shows 2003 SP2 version.
Now for my current problem. When I open Word and Excel I get something I
did NOT get before:
Dialog box #1:
Windows Installer
Preparing to install...
Dialog box #2:
Installing components for Microsoft [Word or Excel]
Installing: Microsoft Word featue
The process can take an annoyingly long time before a Word window opens even
after the second dialog box closes (for Excel the second dialog box appears
for a split second and a window opens quickly after that) . To top it off,
(and this is the reason I know this wasn't happening before) I have Norton
Ghost installed and set to creat a new recovery point any time a new
application is installed, and it is now kicking off every time Word is opened
for the first time every user after they log on. Is there a way to get back
to not having the Windows Installer to run when opening Office 2003 Word or
Excel?
I have seen several other folks posts here requesting help on the same
problem, some of them got and following recommended fixes, including using
the Windows Installer CleanUp Utility, they still have the problem, and no
other advice or explanation follows. Does anyone know if Microsoft is even
aware of this problem for Office 2003? I searched the MS Knowlege Base for
this problem and only found something for Office 2000, not 2003.
Thanks in advance for any help
subject. The 2 replies I got the first time recommended actions I aready
took or did not apply to my setup. Had Windows XP (the only OS and only on
the master HD) and Office Pro 2003 SP2 (the only version of Office installed)
on one small internal hard drive, running without problems. Installed
another larger hard drive. Used Western Digital software to copy all of
small HD to larger HD. Made larger HD master/main/boot drive. Made the
smaller HD the slave, reformatted it, use it now for the destination of
Norton Ghost backups/restore points for the master HD. When I opened Word
after all that got:
Windows Installer
This patch package could not be opened. Verify that the patch exists and
that you can access it, or contact the application vendor to verify that this
is a valid Windows Installer patch package.
I read posts here about the same problem, found and used the following
solution provided in replies: See http://support.microsoft.com/?kbid=295823
"You receive the 'This patch package could not be opened' errror message in
Office 2003, in Office XP, or in Office 2000". That article describes
Windows Installer CleanUp Utility which I installed and ran. Then
reinstalled Office 2003. That cleared the "Patch package" problem. Going to
Help/About in Office program shows 2003 SP2 version.
Now for my current problem. When I open Word and Excel I get something I
did NOT get before:
Dialog box #1:
Windows Installer
Preparing to install...
Dialog box #2:
Installing components for Microsoft [Word or Excel]
Installing: Microsoft Word featue
The process can take an annoyingly long time before a Word window opens even
after the second dialog box closes (for Excel the second dialog box appears
for a split second and a window opens quickly after that) . To top it off,
(and this is the reason I know this wasn't happening before) I have Norton
Ghost installed and set to creat a new recovery point any time a new
application is installed, and it is now kicking off every time Word is opened
for the first time every user after they log on. Is there a way to get back
to not having the Windows Installer to run when opening Office 2003 Word or
Excel?
I have seen several other folks posts here requesting help on the same
problem, some of them got and following recommended fixes, including using
the Windows Installer CleanUp Utility, they still have the problem, and no
other advice or explanation follows. Does anyone know if Microsoft is even
aware of this problem for Office 2003? I searched the MS Knowlege Base for
this problem and only found something for Office 2000, not 2003.
Thanks in advance for any help