Windows XP crashes/blue screen when Outlook 2007 loads pst file

M

Mark

Hi,
Does anyone know why my Outlook 2007 would suddenly cause Windows XP to
crash (stop error) when attempting to load the pst file (usually after
entering password). This has only started in the last couple of weeks and the
only change I have made is to upgrade Windows XP to SP3. When system reboots
and sends error report, the response I get back is that a driver stopped
working. If someone has a fix for this, I would appreciate any help possible.
Thanks in advance.
 
M

Mark

Mark said:
Hi,
Does anyone know why my Outlook 2007 would suddenly cause Windows XP to
crash (stop error) when attempting to load the pst file (usually after
entering password). This has only started in the last couple of weeks and the
only change I have made is to upgrade Windows XP to SP3. When system reboots
and sends error report, the response I get back is that a driver stopped
working. If someone has a fix for this, I would appreciate any help possible.
Thanks in advance.
Click to expand...

Forgot to say, I've run Office Diagnostics but that couldn't find anything
wrong.
 
D

Diane Poremsky [MVP]

Did you try a new profile - don't copy the current one - just make a new
profile. If you use multiple accts, start with just one - we just want to
see if outlook is doing it or if your profile or pst is corrupt.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
M

Mark

Ok, I think I've found the problem as the problem got fixed as soon as I
removed BCM from my profile. Any ideas how I repair this? Will I have to
reinstall Business Contact Manager?

Diane Poremsky said:
Did you try a new profile - don't copy the current one - just make a new
profile. If you use multiple accts, start with just one - we just want to
see if outlook is doing it or if your profile or pst is corrupt.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Mark said:
Hi,
Does anyone know why my Outlook 2007 would suddenly cause Windows XP to
crash (stop error) when attempting to load the pst file (usually after
entering password). This has only started in the last couple of weeks and
the
only change I have made is to upgrade Windows XP to SP3. When system
reboots
and sends error report, the response I get back is that a driver stopped
working. If someone has a fix for this, I would appreciate any help
possible.
Thanks in advance.
Click to expand...
Click to expand...
 
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