Winword and Excel 2002 Pro Saving Problem

B

BrettG

i have a question i hope someone can help me with. I have a compute
with Win XP pro. Microsoft Office XP installed. When i try to save
document, it hangs and will not save. The same thing happens wit
Excel.

I removed the software and rebooted and reinstalled a fresh copy and i
still does this.

I went as far as uninstalling Office XP Pro and Installed Office X
Small Business and it does the same thing.

I ran adadware software and found very little and my antivirus Def'
are all up to date.

Any thoughts or help would be greatly appreciated.

Bret
 
C

Cosmo Boolean

Brett,

I spent the weekend fixing several users systems with this problem.

In all cases the users downloaded and installed a Microsoft security
update from around 4-15-06.

Recommended FIX : Remove the security updates.

control panel, add/remove software, click on show updates box, scroll
down to the latest security updates, look for the dates around 4-15-06,
remove them, restart the computer.

The files should behave the same as before the update install.

I also suggest disabling the auto update until this is resolved.

The replies on this subject from Microsoft suggest editing the
registry files. "Not a good idea for the inexperienced."

Microsift needs to reissue a security update that fixes this problem.
Hopefully Microsoft will test it using their widely used programs
first.

This error will impact a lot of users until Microsoft releases a fix.

Regards!
 
G

garfield-n-odie [MVP]

See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".

If you aren't comfortable with editing the Windows registry
yourself, then go to
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software -
Fix". Download and run the script to automatically modify your
registry as described in KB918165. You may need to temporarily
disable your antivirus program in order to run the script.

Uninstalling the http://support.microsoft.com/kb/908531
(MS06-015) update from Start | Control Panel | Add or Remove
Programs will leave your system unprotected against the issue
described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx
.. And if automatic updates are enabled on your computer, then
the update may be reinstalled automatically.

It is anticipated that Microsoft will release a revised version
of the MS06-015 update on Tuesday, April 25.
 
Top