WINWORD caused an exception

[Joe T]

Something happened. Everytime I open Word I get this error. Whats up??

tnx.

"WINWORD caused an exception c06d007eH in module OFFICEAV.DLL at
019f:6b2a63f1.
Registers:
EAX=0062e248 CS=019f EIP=6b2a63f1 EFLGS=00000246
EBX=00000000 SS=01a7 ESP=0062e1ec EBP=0062e23c
ECX=0062e1f8 DS=01a7 ESI=6b2a8030 FS=3b2f
EDX=81dc0458 ES=01a7 EDI=00000000 GS=0000
Bytes at CS:EIP:
8b 45 d8 e9 f3 00 00 00 57 ff 75 e8 ff 15 18 70
Stack dump:
00000000 6b2a9014 81dc0054 00000024 6b2a8030 6b2a9104 6b2a7a90 00000000
00000097 00000000 00000000 00000485 6b2a6e70 0062e208 6b2a9264 0062e298"

 

[garfield-n-odie [MVP]]

OFFICEAV.DLL is a component of Norton Antivirus.

 

[Joe T]

Ok, thats fine but now what?

OFFICEAV.DLL is a component of Norton Antivirus.

 

[garfield-n-odie [MVP]]

Since you don't say what versions of Word and Norton Antivirus
you have, it's difficult for anyone to offer an informed
suggestion as to "now what?". You might try uninstalling and
reinstalling Norton Antivirus. You might check to see whether
you have the latest updates for your version of Norton Antivirus.
You might repair your installation of Norton if your version
supports that feature. You might search the Norton website for
similar error messages.
http://search.symantec.com/custom/u...=10&st=1&hitsceil=100&col=&filter=all&x=0&y=0