Word 10.1.6 "Replace" command causes beach-balling

[vilms5000]

This problem has arisen on a couple of workstations, but not all.

The Macs have 10.1.6 of Office v. X installed. They also have Entourage
2004 installed.
When copying from Entourage 2004 into a Word v. X document, then
performing a "find and replace", Word will hang. Word will hang each
time a "find and replace" is attempted after that (regardless of
whether the document is cut and paste from Entourage or if it's
originated in Word).

I've done complete reinstalls, changed computers over and made sure
that I'm using 10.3.7 and 10.1.6 and can replicate the above.
Would anyone be able to suggest a cause/solution?

Thanks,

Paul

 

[John McGhie]

I think the "solution" may be to use Edit>Paste Special>... And paste as
almost anything BUT "HTML Format".

The "cause" I have no real idea of, but it will turn out to be something
like this: Neither Word nor Entourage are particularly good at HTML. Word
is a lot better, and uses HTML and XML as its native clipboard format for
pasting.

Entourage, on the other hand, is also not very good at HTML. It uses
Internet Explorer's rendering engine to display complex HTML.

You may find that the machines that are beach balling have Entourage set to
"Allow the display of complex HTML in email messages." Effectively, that
enables the display of HTML artefacts that are not contained in the local
email to be displayed. IE goes out to the web server that contains the
widgets, sucks them in, and displays them.

Word does not take kindly to having certain kinds of content in HTML,
particularly if that content is not local to the computer Word is running
on.

On the machines that do not have a problem, chances are Entourage is set to
disallow the display of complex HTML. That means Entourage will use its own
in-built rendering engine to display the HTML, and all of the components are
local, right there in the email. And thus, they are on the clipboard and
they get pasted. Word would thus find the incoming text much simpler to
decode.

I said this was a guess: It may prove to be the other way around. You may
find that it's Entourage on the machines NOT having problems that is set to
display complex HTML, and that Word is happier with HTML rendered by IE than
Entourage.

Either way, if you paste as anything but HTML, chances are the problem will
not occur.

Hope this helps

This problem has arisen on a couple of workstations, but not all.

The Macs have 10.1.6 of Office v. X installed. They also have Entourage
2004 installed.
When copying from Entourage 2004 into a Word v. X document, then
performing a "find and replace", Word will hang. Word will hang each
time a "find and replace" is attempted after that (regardless of
whether the document is cut and paste from Entourage or if it's
originated in Word).

I've done complete reinstalls, changed computers over and made sure
that I'm using 10.3.7 and 10.1.6 and can replicate the above.
Would anyone be able to suggest a cause/solution?

Thanks,

Paul

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[vilms5000]

Thanks...

Of course, wouldn't you know it, using Word 2004 makes the problem go
away!
However, there's no actual *need* to upgrade our versions of Word, is
there?

Thanks again,

Paul

 

[John McGhie]

Hi Paul:

Yes

For dozens of reasons, Word 2004 is a much better product for the modern
office than Word X. Unicode is the one that comes to mind: Word 2004 has
it, Word X hasn't. Long file names is another.

There are substantive improvements, so yes, I would (did!) upgrade.

Cheers

Thanks...

Of course, wouldn't you know it, using Word 2004 makes the problem go
away!
However, there's no actual *need* to upgrade our versions of Word, is
there?

Thanks again,

Paul

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410