Word 2000 and Normal.Dot problems (real creepy)

R

Ron Hubbard

This is the strangest problem I have seen in Word. I'm
hoping others have seen the same thing.

If I open Word 2000 and then open a document the
application works fine.

If I double click a document to open word then the
problem starts. The first time I try to open a menu,
such as the PRINT menu the dialof box opens HIDDEN. I
can no longer work in Word until I somehow display the
dialog box. I have found that I can Alt-Tab to another
application and the alt-tab back and the dialog box will
be displayed. After this the application works great
until I close it and open again by double clicking on a
file.

The creepyness does not stop here. I found that if I
delete the Normal.Dot file and open Word by double
clicking a file then it works great. Once I exit word
though and it creats a new normal.dot the problem comes
back.

I tried reinstalling word but this did not correct the
problem. I scaned for virus and found nothing. I'm
stumped.

Does anyone have a clue?
 
B

Beth Melton

Ron,

Not so creepy when you know it's your virus scanner causing the
problem. :)

In Norton AV go to Norton Options and in the Miscellaneous section
turn off "Enable Office Plug-in".

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Add this newsgroup to Outlook Express!
news://msnews.microsoft.com/microsoft.public.application.errors

Word FAQ: http://mvps.org/word
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MVP FAQ site: http://mvps.org/
 
R

Ron Hubbard

You nailed it! Thanks a lot.

-----Original Message-----
Ron,

Not so creepy when you know it's your virus scanner causing the
problem. :)

In Norton AV go to Norton Options and in the Miscellaneous section
turn off "Enable Office Plug-in".

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Add this newsgroup to Outlook Express!
news://msnews.microsoft.com/microsoft.public.application. errors

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/





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