Word 2000 crashes after I start typing

[Brian Peiris]

this happens everytime i start typing in Word...
system:
Windows XP
Word 2000 SR-3
i have installed all the updates for XP and Word and i
have checked for viruses. but i still can't solve the
problem.
please help,

Brian

 

[Suzanne S. Barnhill]

Could be a damaged printer driver. But see
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm for some other
suggestions.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word

 

[Brian Peiris]

i've tryed all of the solutions here but at no avail...
i'm not using a network printer (it is local)
there is NOTHING in my "c:/program files/microsoft
office/office/startup/" folder I.E. not "Normal.dot" file.
and i tried the registry solution but nothing has changed.
i looked into the problem a little more and i found that
as soon as i press the return key (Enter key) word crashes
and when i look in task manager it shows word taking up 90-
100% CPU.
please help... it is very urgent

 

[Suzanne S. Barnhill]

A long shot, but did you try deleting and reinstalling the printer?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word

 

[brian Peiris]

-----Original Message-----
Could be a damaged printer driver. But see
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.h tm for some other
suggestions.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word



.

 

[Brian Peiris]

you read my mind.. i just tried that... but nothing has
changed.. do you think i need to format and install
everything all over again?

 

[Suzanne S. Barnhill]

Surely not. Have you already tried renaming Normal.dot?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word

 

[Brian Peiris]

i've looked in the startup foldr but there is no
Normal.dot file... is that abnormal?

 

[Suzanne S. Barnhill]

Normal.dot is not and should never be in the Startup folder. Look for it in
the path shown for User Templates on the File Locations tab of Tools |
Options. It is a Hidden file, so you have to set the Folder Options in
Windows Explorer to show Hidden and System files.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word