Word 2000 Launched from ACT! 2005

[sstaylor]

Greetings,

We have just upgraded to the newest version of ACT!, from Best Software.
Part of the functionality of ACT! is to allow for the use of Microsoft Word
(Word 2000, which is included in Office Premier, with the latest upgrades
from the Office website) as your preferred word processor. You are able to
launch Word from with ACT!, generate documents, and then print, email, etc.

In our work, we have a printer that has two paper trays, one for plain paper
and one for letterhead. When we open and attempt to print a document in
Word, through ACT!, we are unable to use File/Print/Printer Properties to
change paper sources (tray 1 vs. tray 2). ACT! technical support is claiming
that when a session of Word is launched from another application,
functionality, in general, is limited, and specifically this function is
limited. They also claim that, as this is a limitation of Word, they have no
control over a fix.

So, my questions are;

1. When Word is launched in this fashion, is its' functionality limited?
2. If this is a limitation of Word, is it specific to Word 2000?
3. If it is not a limitation of Word at all, what can be done to "motivate"
Best Software to correct it?

All comments/suggestions/questions are welcome and appreciated.

Cordially,
Scott Taylor

 

[Jezebel]

No, the functionality of Word is NOT limited when launched from another
application. If you instantiate Word as an application object -- set x =
CreateObject("Word.Application"), or the C equivalent -- you have access to
EVERYTHING that Word is capable of doing.

The problem is incompetence on the part of ACT's developers, which I have
come across before. You did better than I did: you actually got a response
from them. For an even sillier problem, ACT 6 works with Word 2002 and Word
2002, but NOT LATER. If you try to run it with Word 2003, you get a message
that you need to upgrade your version of Word! So I doubt there's anything
you can do to motivate these mongrels.