Hello JE,
Appreciate your update and response. I am glad to hear that the problem has been fixed after removing a bad add in.
If you have any other questions or concerns, please do not hesitate to contact me. It is always my pleasure to be of assistance.
Have a nice day!
Best regards,
Emily Lin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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--------------------
| Thread-Topic: Word 2000 SR-1 Not Loading
| thread-index: AcgF4uY5PhR3j0TjSPColulaAcnXzw==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?SkU=?= <
[email protected]>
| References: <
[email protected]> <
[email protected]>
<
[email protected]>
| Subject: RE: Word 2000 SR-1 Not Loading
| Date: Wed, 3 Oct 2007 10:29:06 -0700
| Lines: 166
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.office.misc
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:27377
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.office.misc
|
| It looks like it was a bad add in!
|
| Thanks so much for your help!
|
|
| --
| JE
|
|
| "Emily Lin" wrote:
|
| > Hi Jeff,
| >
| > I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your
earliest
| > convenience. I am waiting for your reply.
| >
| > Sincerely,
| >
| > Emily Lin,
| > Microsoft Online Partner Support
| >
| > Get Secure! -
www.microsoft.com/security
| >
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| > --------------------
| > | X-Tomcat-ID: 24729938
| > | References: <
[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain
| > | Content-Transfer-Encoding: 7bit
| > | From: (e-mail address removed) (Emily Lin)
| > | Organization: [Microsoft]
| > | Date: Mon, 01 Oct 2007 02:16:56 GMT
| > | Subject: RE: Word 2000 SR-1 Not Loading
| > | X-Tomcat-NG: microsoft.public.office.misc
| > | Message-ID: <
[email protected]>
| > | Newsgroups: microsoft.public.office.misc
| > | Lines: 110
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:27126
| > | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
| > |
| > | Hi Jeff,
| > |
| > | Such an issue may occur under several situations. The most causes are that:
| > | 1. There is add-in in Word 2000 which is incompatible with Word 2000.
| > | 2. Third party software affects Word process.
| > | 3. Others
| > | Follow the steps below to see if it works.
| > |
| > | #1 Go to Microsoft Update site to check and install all available updates.
| > |
| > | #2 Come into Word safe mode
| > | ----------------------
| > | Under Word safe mode, it doesn't load the third party add-ins, the global template normal.dot, Word setting registry keys, and the
| > files
| > | in the startup folder.
| > | 1. Click Start menu > Run.
| > | 2. Type winword /a, click OK.
| > |
| > | Is Word 2000 working fine under Word safe mode? If it works fine under Word safe mode, please perform the following steps one
by
| > one
| > | until the issue is fixed with Word normal start.
| > |
| > | #3 Rename the Word registry key.
| > | ====================
| > | The registry keys store those options that you can set from Word by changing menu options. The next time that you start Word,
| > Word
| > | rebuilds these registry keys by using the default settings.
| > | 1. Exit Word program. Click Start menu > Run.
| > | 2. Type regedit, click OK.
| > | 3. Locate the following registry key.
| > | HKEY_CURRENT_USER\Software\Microsoft Office\9.0\Word\Data
| > | HKEY_CURRENT_USER\Software\Microsoft Office\9.0\Word\Options
| > | 4. Right click the registry key and choose Rename to rename Data as OLD_Data. Rename Options as OLD_Options.
| > | 5. Restart the Word program. If the issue persists, go to next step.
| > |
| > | #4 Rename the Word global template Normal.dot file. By default, it is on the folder: C:\Documents and Settings\<UserName>
| > \Application
| > | Data\Microsoft\Templates.
| > |
| > | #5 check addins and Office startup folders.
| > | ================
| > | 1. Backup and then delete any files that are located in the following Office Startup folders:
| > | Note: The folders may be hidden, please open My Computer, click Tools menu > Folder Options > on the View tab, check "Show
hidden
| > | files and folders" option > click OK to show the file extension.
| > | -- C:\Program Files\Microsoft Office\Office\Startup
| > | -- C:\Documents and Settings\<User_Name>\Application Data\Microsoft\Word\STARTUP, where User_Name is your Windows
account
| > | name
| > |
| > | 2. Go to Start > Run > Type regedit, click OK > if you find any sub key under the following registry key, please backup the Addins
key
| > | and then delete the sub keys under it.
| > | HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\
| > | HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\
| > | If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
| > |
| > | Regards,
| > |
| > | Emily Lin
| > |
| > | Microsoft Online Partner Support
| > | Get Secure! -
www.microsoft.com/security
| > | ====================================================
| > | When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
| > | ====================================================
| > | This posting is provided "AS IS" with no warranties, and confers no rights.
| > |
| > | --------------------
| > | | Thread-Topic: Word 2000 SR-1 Not Loading
| > | | thread-index: AcgBzhbyobniZ1W7QzytzhA46hfJqw==
| > | | X-WBNR-Posting-Host: 207.46.19.168
| > | | From: =?Utf-8?B?SkU=?= <
[email protected]>
| > | | Subject: Word 2000 SR-1 Not Loading
| > | | Date: Fri, 28 Sep 2007 05:50:04 -0700
| > | | Lines: 14
| > | | Message-ID: <
[email protected]>
| > | | MIME-Version: 1.0
| > | | Content-Type: text/plain;
| > | | charset="Utf-8"
| > | | Content-Transfer-Encoding: 7bit
| > | | X-Newsreader: Microsoft CDO for Windows 2000
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| > | | Importance: normal
| > | | Priority: normal
| > | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | | Newsgroups: microsoft.public.office.misc
| > | | Path: TK2MSFTNGHUB02.phx.gbl
| > | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:26927
| > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | | X-Tomcat-NG: microsoft.public.office.misc
| > | |
| > | | I've got a client running Office 2000 Pro SR-1 whose having a problem with
| > | | Word.
| > | | When you launch Word, the splash screen comes up, but nothing else happens.
| > | | During this time however, WinWord.exe take up 100% of the CPU. All other
| > | | Office Apps work fine.
| > | |
| > | | I've tried repairing the installation, uninstalling and reinstalling, and
| > | | upgrading to SR-1 from the original release.
| > | |
| > | | Any suggestions would be appreciated.
| > | |
| > | | Thanks.
| > | | --
| > | | JE
| > | |
| > |
| > |
| > |
| >
| >
| >
|
