E
Elizabeth
Hi. I use the Office 2000 suite of programs, including Outlook 2000,
with the Win98 OS. And I use Word as my email editor in Outlook. I
have had these programs installed for years and have been using this
setting successfully.
February 9 I dialed into the Internet and began to use Outlook when,
for no apparent reason, I got an error message, "This program has
performed an illegal operation and will be shut down." Then I kept
getting that message for other things open on my computer, including
my dialup connection. At that time, I believe I had open MS Word,
Internet Explorer, Outlook, and the programs in the system tray that
I've always had running for the last year without a problem (my Trend
antivirus software, Spybot resident, a spell checker, GoBack software,
and my connection to the Internet). I decided, since I always run
these programs with no problem because I have 127 MB of memory, that I
should do a ScanDisk. I did this, and it took practically all day.
Then I also did a Defrag.
But the following day I got that same error message ("This program has
performed an illegal operation and will be shut down") after I
connected to the Internet, then browsed the Web. I would have used my
GoBack software to go back to a date when the computer was acting
fine. But, when I checked GoBack, I saw that all the history it logged
before I did ScanDisk had been erased. I restarted my computer, and it
acted fine after that for the rest of the day.
The next day, as soon as I connected to the Internet, then opened
Outlook, while I was receiving email, I got that same error
message. No other programs were open except those that are always in
my system tray.
This morning I connected to the Internet, opened Outlook, and received
messages. I then chose to reply to one of the messages. When I pressed
the REPLY button in Outlook, I got an hourglass and nothing more.
Nothing else was functional, so I finally did a control/alt/delete to
turn off Outlook. Then I saw that Winword was in the task list, so I
turned that off, too. After that, Windows seemed fine.
I again tried to reply to that message with the same result. So I
turned off the setting to use Word as the email editor in the Outlook
Tools menu. After that, I could reply to that message with no problem.
Do you think that use of Word as my email editor is what caused the
error message the previous days? Remember, though, the one time I got
that error message, I was just receiving not writing email.
If an Outlook setting is causing the trouble, I wonder why it worked
just fine for so long.
Thanks,
Beth
If you need more information, please ask.
with the Win98 OS. And I use Word as my email editor in Outlook. I
have had these programs installed for years and have been using this
setting successfully.
February 9 I dialed into the Internet and began to use Outlook when,
for no apparent reason, I got an error message, "This program has
performed an illegal operation and will be shut down." Then I kept
getting that message for other things open on my computer, including
my dialup connection. At that time, I believe I had open MS Word,
Internet Explorer, Outlook, and the programs in the system tray that
I've always had running for the last year without a problem (my Trend
antivirus software, Spybot resident, a spell checker, GoBack software,
and my connection to the Internet). I decided, since I always run
these programs with no problem because I have 127 MB of memory, that I
should do a ScanDisk. I did this, and it took practically all day.
Then I also did a Defrag.
But the following day I got that same error message ("This program has
performed an illegal operation and will be shut down") after I
connected to the Internet, then browsed the Web. I would have used my
GoBack software to go back to a date when the computer was acting
fine. But, when I checked GoBack, I saw that all the history it logged
before I did ScanDisk had been erased. I restarted my computer, and it
acted fine after that for the rest of the day.
The next day, as soon as I connected to the Internet, then opened
Outlook, while I was receiving email, I got that same error
message. No other programs were open except those that are always in
my system tray.
This morning I connected to the Internet, opened Outlook, and received
messages. I then chose to reply to one of the messages. When I pressed
the REPLY button in Outlook, I got an hourglass and nothing more.
Nothing else was functional, so I finally did a control/alt/delete to
turn off Outlook. Then I saw that Winword was in the task list, so I
turned that off, too. After that, Windows seemed fine.
I again tried to reply to that message with the same result. So I
turned off the setting to use Word as the email editor in the Outlook
Tools menu. After that, I could reply to that message with no problem.
Do you think that use of Word as my email editor is what caused the
error message the previous days? Remember, though, the one time I got
that error message, I was just receiving not writing email.
If an Outlook setting is causing the trouble, I wonder why it worked
just fine for so long.
Thanks,
Beth
If you need more information, please ask.