Hi Dan,
This Error is documented in Microsoft KB article 326510.
http://support.microsoft.com/default.aspx?scid=kb;en-us;326510
I would say that the best soluiton is to rename NORMAL.dot.
SYMPTOMS
When you try to start Word, you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry
for the inconvenience.
If the error message is still displayed and you want to see the data that
the error report contains, click the click here link at the bottom of the
message box.
CAUSE
This behavior may occur if either of the following conditions is true:
Word is installed on a Microsoft Windows XP-based computer, and Word is set
up to use compatibility options for an earlier Windows operating system.
The default template Normal.dot is corrupted or damaged.
RESOLUTION
To resolve this problem, use one of the following methods, as appropriate
for your situation:
Method 1: Remove the Compatibility Mode Setting in Windows XP
Locate and then open the following folder, where drive is the drive on
which Word is installed:
drive:\Program Files\Microsoft Office\Office
Right-click Winword.exe, and then click Properties.
Click the Compatibility tab, click to clear all the check boxes, and then
click OK.
Method 2: Create a New Normal.dot File
Follow these steps to temporarily rename the Normal.dot template to
determine if it is the cause of the problem:
Close all programs.
Click Start, and then click Search.
Click All files and folders.
In the All or part of the file name box, type Normal.dot.
In the Look In box, click My Computer.
Click Search Now.
For each instance of Normal.dot, right-click the file, click Rename, and
then type OldNormal.dot.
Close Search Results, and then start Word.
If Word starts without the error message, the cause of the problem was a
corrupted Normal.dot. When Word starts, Word creates a new Normal.dot to
replace the renamed file. If you customized your old Normal.dot, you must
re-do all the modifications to restore your favorite options.
Please let me know has this helped U...
Thank You...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
