Word 2002 - Closing Doc with X does not prompt to save

[Alice Truan]

Word 2002 will unexpectedly close when the user chooses
the "X" to close a document. There is no prompt to save
changes or warning that Word will close.

However, choosing File|Close appears to work on the time.

At one time I remember there be a difference in Word 97
with the "X" vs. File|Close when closing documents. For
Word 2002, is there different "programming code" for
the "X" vs. File|Close? At least if there is, that would
explain why the different behaviors with closing a
document.

Thanks.

 

[Beth Melton]

Hi Alice,

There really isn't a difference between the two but you should first rule
out a macro (or macro virus) as the cause.

- Go to Tools/Macro/Macros and make sure "Macros in" reflects "All active
templates and documents".
- See if there are any macros named "Auto" something or FileClose
- Select the macro and see if the Edit or Delete command is available
- If it is then either Delete the macro or click "Edit" and place an "X" in
front of the macro name to prevent it from automatically running until you
can determine what the macro is actually doing

If delete is unavailable then chances are it is stored in a global
template. A global template is a template located in your Startup folder
that is automatically loaded when Word starts. You can find a list of these
under Tools/Templates and Add-Ins.

To determine which template, in the Macros dialog box, narrow down the list
of macros using "Macros in" at the bottom until you have
determined what template the macro is stored in.

Once you locate the template then either open the template and
delete/rename the macro or move the template out of the folder so it will
no longer be used.

Global templates are typically stored in your Word\Startup folder or
Office\Startup. Your Word\Startup folder can be determined by going to
Tools/Options/File Locations to verify this location. The Office\Startup
folder will be located in the installation path for Office.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
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