Word 2002 error

L

Lanre B

Periodically, my word 2002 application has been
terminating on its own.The Event viewer revealed the
following error message with event ID 1000:

"Faulting application winword.exe, version 10.0.2627.0,
faulting module winword.exe, version 10.0.2627.0, fault
address 0x002dbff8."

I later downloaded the Office XP Service Pack 1 update,
but got a final "Unsuccesful intallation message",
eventhough I used the correct product CD when requested.

Any assistance in resolving this problem will be
appreciated. Thanks
 
L

Lanre

Thanks for your response,however,I haven't installed the
service pack 2, because of the following information
obtained from office update site:

"Important: Prior to installing Office XP SP2, you must
install Office XP Service Pack 1 (SP1)."

So what else should i do?

Regards,
Lanre
 
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