Word 2002: Global changes aren't saved

C

Chas M

I have been through the troubleshooters (Word 2002
Support Template, KBA319299, and KBA322743) and tried
loading normal.dot directly, but no matter what changes I
make to the template, they aren't saved.

For example, when I insert a drawing using Word Picture
(insert, object, Microsoft WOrd Picture) it loads with
the grid on. I click the grid off and then "default" and
it asks if I want to make the change global. I
click "yes." The next time I insert a picture, the grid
is still on.

Another example, if I change the options, the changes
aren't saved. Changing autosave to every five minutes
(from the default 10) is stil set at 10 when I reload
Word.

Also, when I load Word, there are no files listed in the
File menu list. It is as if each time I start Word, it
starts from scratch EXCEPT that it has save my formatting
(margins, default font, etc.)

I have uninstalled and reinstalled Word and Office XP Pro
entirely (including deleting all files not uninstalled)
numerous times but the problem remains.

ANY help in resolving this will be greatly appreciated.
 
C

C Minor

I take it you aren't familiar with the Support Template.
It allows the user to delete, one at a time, the
templates, data key entries, and a host of other possible
sources of a problem.

Deleting the data key did not resolve the problem, nor
did the other four steps.
 
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