Word 2002 Marco/Security Signature Error

K

Kylii

We've had this problem before and I've managed to fix it
on a few of our company's computers however this last one
decided to be different and wait until we'd discarded the
instructions on what to do (first mistake) to stuff up...

When you open a document or word itself it displays 2
errors -

the first "This file contains macros with an expired or
revoked signature. Since you are running under High
Security Level these macros will be disabled" - giving
only an 'ok' button,

and the second "The macros in this projects are
disabled. Please refer to the online help or
documentation of the host application to determine how to
enable macros." - also giving an 'ok' button along with
a 'help' button.

Word then runs as normal until you go to close the
application and it displays the error - "The macros in
this projects are disabled. Please refer to the online
help or documentation of the host application to
determine how to enable macros." - giving the 'ok' button
and 'help' button again.

We have all the relevant updates from
microsoft.com/windows update however we still seem to
have this issue.

Please advise how I could fix this issue - this time I'll
keep it on file for the next computer that decides to
annoy me with this thing...
 
J

Jay Freedman

Temporarily, to be able to use the document and its macro(s), go into
Tools > Macro > Security and set the security level to Medium. When
you open the document, you'll get a box with an unnecessarily scary
message and buttons for "Disable macros" and "Enable macros". Click
the Enable button and all will be well. However, the box will appear
every time you reopen the document.

The permanent fix is to get a new digital certificate (they cost
money) and replace the expired signature in the macro project.
 
K

Kylii

We have a dozen computers in this office and last time I
posted this we didn't have to get a new certificate -
apparently this is a bug between Office 2002 and Windows
XP...although it didn't start to affect the computers
until about 6 months after we installed them. You cannot
honestly tell me that a certificate is only meant to last
that long??!?!
 
J

Jay Freedman

If the macros came from a third party, the problem is theirs and not
yours -- they're responsible for renewing their certificate. Depending on
how much they paid and where they got it, the certificate is typically valid
for a year or two. If the macros were created in your company, then the
certificate is your problem.

This has nothing to do with getting new computers, but it may have to do
with having reinstalled the applications, so that the template containing
the macros used to be in a trusted location (the User Templates or Startup
folder) but is now somewhere else. If the template is in the right place,
the expired certificate will be ignored. Follow the link you were given by
garfield-n-odie to the KnowledgeBase article about trusted folders.
 
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