Word 2003 and Vista hanging for 30 minutes

[pclsposts]

Subj: Word 2003 and Vista hanging for 30 minutes

Hi all. Happy holidays to you!

Multiple PC's with Vista Home (with all patches) and Word 2003 (no SP)
with no patches at all. Computer Associates Security Suite. A word
file opened on these systems hangs Word for 30 minutes. Spinning Vista
ball is all we get. Eventually the file opens.

I have seen other people posting reports of this Vista and Word
conflict. With the same file the problem does not exist on an XP
computer with Word 2003 (pack and patch levels unknown).


Here is dump info if we kill the Word app instead of waiting

Description:

A problem caused this program to stop interacting with Windows.


Problem signature:

Problem Event Name: AppHangB1

Application Name: WINWORD.EXE

Application Version: 11.0.5604.0

Application Timestamp: 3f314a2f

Hang Signature: 309e

Hang Type: 0

OS Version:
6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional Hang Signature 1:
6fd50df731eb6156bfa5fecf71f5329e

Additional Hang Signature 2: a1ad

Additional Hang Signature 3:
b7d6bfad2946844aedd022d70053cb8e

Additional Hang Signature 4: 309e

Additional Hang Signature 5:
6fd50df731eb6156bfa5fecf71f5329e

Additional Hang Signature 6: a1ad

Additional Hang Signature 7:
b7d6bfad2946844aedd022d70053cb8e



We have tried disabling the CA suite (antivirus section) but problem
persists.


I have tried to recreate the problem on my system here with Vista
Business (at first with no patches, then updated) and Word 2003 (no SP
no patches). Never could recreate the problem therefore I cannot fix
it :^)

I have installed Computer Associates Security Suite here , as well as
updated my Vista to all current packs. Still can't break the Vista/
Word combo here.

30 minutes to open the file but eventually it opens. What's the
timeout?

Thanks for any thoughts you can offer. I am ready to install
OpenOffice on these computers until I can find a fix..

Rich

 

[DeanH]

Merry Christmas to you to.
Does this occur with only one document?
The file could be corrupted, try Open Word, File, Open, select file, down
arrow on the Open button, Open and Repair. this could rescue the file.
If the problem occurs with many files, the SP2 pacth for Word 2003 could
solve the problem. Have you tried the Knowledge base at Mircosoft for Word
2003 on Vista?
http://support.microsoft.com/search/
Hope this helps
DeanH

 

[pclsposts]

Thanks for the reply Dean.
No I have not yet searched the ms kb for answers. It's been my
experience that limited problems often aren't listed. As I mentioned ,
the problem does not happen on my PC , only on the customers' PC's.

Might try SP2 on their PC's and see what happens.

The file might be corrupted but I bet it isn't . The problem happens
day after day with emailed files.

 

[Terry Farrell]

Was this perchance a document created from a template that no longer exists
on the network? When this happens, Word 'hangs whilst Windows is searching
all network locations for the template. This may take a loooong time.

 

[pclsposts]

Terry, thanks for that point. I am familiar with that kind of cause.
Will look into it .

I hope everyone had a great holiday

Rich