Word 2003 broken black line

[Hamish McBrearty]

Hi there

One of my users has an odd problem. A document she prints has a broken
black line down the right edge of the second page. The line has no real
pattern to it, but is the exact length of the text printed. Printing a
test page and other documents is fine, she tells me it is more than this
one document, but there's no rhyme or reason to which documents do it
and which don't.

I have updated her printer drivers and printing the same document from
another computer does not produce the line.

Thanks

 

[Suzanne S. Barnhill]

Could it be a change bar inserted by Track Changes?

 

[Hamish McBrearty]

Could it be a change bar inserted by Track Changes?

Thanks for the suggestion but it's not that. Any other ideas?

 

[Terry Farrell]

Does the line show up in Print Preview? If it doesn't, then it is more
likely to be a printer problem or possibly a driver problem.

Are you able to send the document to my email address as an attachments?
I'll take a look at it for you.

 

[Hamish McBrearty]

Does the line show up in Print Preview? If it doesn't, then it is more
likely to be a printer problem or possibly a driver problem.

Are you able to send the document to my email address as an attachments?
I'll take a look at it for you.

The line only shows up on documents which contain images, such as a
signature. I wondered about driver issues, but I'm using the latest
drivers from HP and it is only some Word documents which are affected.
Excel and email print fine.

 

[lohmanc]

The line only shows up on documents which contain images, such as a

signature. I wondered about driver issues, but I'm using the latest
drivers from HP and it is only some Word documents which are affected.
Excel and email print fine.

I am able to reproduce this problem using Word 2003 (latest patches),
an HP 1022 Laserjet, and the latest HP drivers dated 05-2007, named HP
LaserJet BasicHost Based Plug and Play Driver, found at
http://h10025.www1.hp.com/ewfrf/wc/...en&cc=us&dlc=en&product=439322&os=228&lang=en
..

I can reproduce the problem by simply inserting an image in to the
header of a blank document. Upon printing the document, there is a
black line down the right side of the paper that is not a part of the
document. This black line does not appear in print preview. This
failure occurs on both of the 1022's that I have, and on two different
workstations.

I am also able to reproduce the problem using the "HP LaserJet Full
Feature Software and Drivers", dated 12-2006, version 4.0, found at
http://h10025.www1.hp.com/ewfrf/wc/...en&cc=us&dlc=en&product=439322&os=228&lang=en
..

The printer is attached over USB in both cases. Both workstations are
running XP SP2 with all patches as well as a myriad of other
applications (production machines).

The HP Universal Printer Driver does not support my Laserjet 1022, but
it may support yours.

I am obviously of the impression that this is a driver problem. I'm
trying to find older drivers.

 

[lohmanc]

I have a fix.

Go to the properties of the printer.
Go to printing preferences
Click on the [Basics] tab
Check the "rotated" box.

Ok out

It works for me

 

[B R]

I have a LJ1020 printer working under XP SP3. After installing a new computer I suddenly started getting thick black lines as described in the previous posts. Enabling the "Rotated" parameter in printer preferences in the "basics" tab brought an improvement: now instead of thick black lines along the right side of any page with a header, I get thin black lines. How can I get rid of them? BTW, I sent the document to someone else and there was no problem. This is my problem at present.

Any advice would be much appreciated.

Hi there

One of my users has an odd problem. A document she prints has a broken
black line down the right edge of the second page. The line has no real
pattern to it, but is the exact length of the text printed. Printing a
test page and other documents is fine, she tells me it is more than this
one document, but there's no rhyme or reason to which documents do it
and which don't.

I have updated her printer drivers and printing the same document from
another computer does not produce the line.

Thanks

On Thursday, February 14, 2008 6:16 PM Suzanne S. Barnhill wrote:
Could it be a change bar inserted by Track Changes?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

On Friday, February 22, 2008 8:56 PM lohman wrote:
I have a fix.

Go to the properties of the printer.
Go to printing preferences
Click on the [Basics] tab
Check the "rotated" box.

Ok out

It works for me