Word 2003 corruption

[Tim]

Well, it was not the "normal.dot" it was the "Send to laserfiche.dot"

http://www.laserfische.com/

This is a program that allows us to scan paper documents into a server on
our network. A few people have the Administration tools on their machines so
they can take a PDF file and scan into the database. I guess Laserfische
uses Word somehow to do this? I don't know, I have to look into it more.

But in C:\documents and settings\user\application data\microsoft\templates

Where Normal.dot is located, there is also a file called: Send to
Laserfische.dot

When we deleted the Send to laserfishe.dot, Word started working again.

wait, our developer just found an article on the Laserfische website about
this exact problem.

==================
In certain situations, the Send to Laserfiche feature may prevent the mouse
from functioning correctly in Microsoft Word 2003.
Resolution
The "Send to Laserfiche.dot" template is corrupted and is incorrectly
affecting Microsoft Word 2003. Delete the template and restart Word 2003. The
template will be automatically regenerated the next time you start Word.
To delete the template
Close all instances of Microsoft Word 2003. Use the Windows Task Manager to
verify that there is no WINWORD.EXE process still running.
Browse to C:\Documents and Settings\YourUserName\Application
Data\Microsoft\Templates.
Delete the "Send to Laserfiche.dot" file.
=====================================

 

[Tim]

Well, it was not the "normal.dot" it was the "Send to laserfiche.dot"

http://www.laserfische.com/

This is a program that allows us to scan paper documents into a server on
our network. A few people have the Administration tools on their machines so
they can take a PDF file and scan into the database. I guess Laserfische
uses Word somehow to do this? I don't know, I have to look into it more.

But in C:\documents and settings\user\application data\microsoft\templates

Where Normal.dot is located, there is also a file called: Send to
Laserfische.dot

When we deleted the Send to laserfishe.dot, Word started working again.

wait, our developer just found an article on the Laserfische website about
this exact problem.

==================
In certain situations, the Send to Laserfiche feature may prevent the mouse
from functioning correctly in Microsoft Word 2003.
Resolution
The "Send to Laserfiche.dot" template is corrupted and is incorrectly
affecting Microsoft Word 2003. Delete the template and restart Word 2003. The
template will be automatically regenerated the next time you start Word.
To delete the template
Close all instances of Microsoft Word 2003. Use the Windows Task Manager to
verify that there is no WINWORD.EXE process still running.
Browse to C:\Documents and Settings\YourUserName\Application
Data\Microsoft\Templates.
Delete the "Send to Laserfiche.dot" file.
=====================================

 

[Tim]

Well, it was not the "normal.dot" it was the "Send to laserfiche.dot"

http://www.laserfische.com/

This is a program that allows us to scan paper documents into a server on
our network. A few people have the Administration tools on their machines so
they can take a PDF file and scan into the database. I guess Laserfische
uses Word somehow to do this? I don't know, I have to look into it more.

But in C:\documents and settings\user\application data\microsoft\templates

Where Normal.dot is located, there is also a file called: Send to
Laserfische.dot

When we deleted the Send to laserfishe.dot, Word started working again.

wait, our developer just found an article on the Laserfische website about
this exact problem.

==================
In certain situations, the Send to Laserfiche feature may prevent the mouse
from functioning correctly in Microsoft Word 2003.
Resolution
The "Send to Laserfiche.dot" template is corrupted and is incorrectly
affecting Microsoft Word 2003. Delete the template and restart Word 2003. The
template will be automatically regenerated the next time you start Word.
To delete the template
Close all instances of Microsoft Word 2003. Use the Windows Task Manager to
verify that there is no WINWORD.EXE process still running.
Browse to C:\Documents and Settings\YourUserName\Application
Data\Microsoft\Templates.
Delete the "Send to Laserfiche.dot" file.
=====================================

 

[Tim]

Well, it was not the "normal.dot" it was the "Send to laserfiche.dot"

http://www.laserfische.com/

This is a program that allows us to scan paper documents into a server on
our network. A few people have the Administration tools on their machines so
they can take a PDF file and scan into the database. I guess Laserfische
uses Word somehow to do this? I don't know, I have to look into it more.

But in C:\documents and settings\user\application data\microsoft\templates

Where Normal.dot is located, there is also a file called: Send to
Laserfische.dot

When we deleted the Send to laserfishe.dot, Word started working again.

wait, our developer just found an article on the Laserfische website about
this exact problem.

==================
In certain situations, the Send to Laserfiche feature may prevent the mouse
from functioning correctly in Microsoft Word 2003.
Resolution
The "Send to Laserfiche.dot" template is corrupted and is incorrectly
affecting Microsoft Word 2003. Delete the template and restart Word 2003. The
template will be automatically regenerated the next time you start Word.
To delete the template
Close all instances of Microsoft Word 2003. Use the Windows Task Manager to
verify that there is no WINWORD.EXE process still running.
Browse to C:\Documents and Settings\YourUserName\Application
Data\Microsoft\Templates.
Delete the "Send to Laserfiche.dot" file.
=====================================

 

[Tim]

Well, it was not the "normal.dot" it was the "Send to laserfiche.dot"

http://www.laserfische.com/

This is a program that allows us to scan paper documents into a server on
our network. A few people have the Administration tools on their machines so
they can take a PDF file and scan into the database. I guess Laserfische
uses Word somehow to do this? I don't know, I have to look into it more.

But in C:\documents and settings\user\application data\microsoft\templates

Where Normal.dot is located, there is also a file called: Send to
Laserfische.dot

When we deleted the Send to laserfishe.dot, Word started working again.

wait, our developer just found an article on the Laserfische website about
this exact problem.

==================
In certain situations, the Send to Laserfiche feature may prevent the mouse
from functioning correctly in Microsoft Word 2003.
Resolution
The "Send to Laserfiche.dot" template is corrupted and is incorrectly
affecting Microsoft Word 2003. Delete the template and restart Word 2003. The
template will be automatically regenerated the next time you start Word.
To delete the template
Close all instances of Microsoft Word 2003. Use the Windows Task Manager to
verify that there is no WINWORD.EXE process still running.
Browse to C:\Documents and Settings\YourUserName\Application
Data\Microsoft\Templates.
Delete the "Send to Laserfiche.dot" file.
=====================================