Word 2003 crash/recovery annoyance

[Herbert Eppel]

Occasionally Word 2003 crashes when I close the application after saving
a file.

While these crashes are undesirable and somewhat mysterious, they are
innocuous (since the files are already saved and nothing is lost), but
whenever it happens a rather annoying recovery module springs into
action that takes ages to do whatever it does and then comes up with a
"changes to normal document template" dialog.

A colleague recommended turning off the following three options (because
they are known to cause more problems than they solve):

1) Allow fast saves
2) Allow background saves
3) Save autorecover info

I did this, but the phenomenon persists.

Any suggestions?

Thank you.

Herbert Eppel
www.HETranslation.co.uk

 

[Stefan Blom]

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

 

[Suzanne S. Barnhill]

"Allow fast saves" is definitely known to be responsible for corrupting
documents, but I don't know of any problems with the others, and I would
definitely not take advice from any colleage who advises disabling "Save
AutoRecover info." AutoRecovery backups have saved my bacon quite a few
times in the past few days when shutting Internet Explorer has somehow made
my system hang hard.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

 

[Terry Farrell]

If you have an HP printer, it could be the printer driver. Which OS and
which printer are you using? Is the printer locally connected?

Terry Farrell - MSWord MVP

 

[Herbert Eppel]

Thanks for your reply, and sorry about the delay in acknowledging it.

I have XP Pro with a locally connected Epson Stylus printer.

Regards

Herbert Eppel
www.HETranslation.co.uk

 

[Herbert Eppel]

Thanks for your reply, and sorry about the delay in acknowledging it.

I rarely use Internet Explorer and I haven't had any 'hanging
experience' with it, and don't really use Word much in 'production mode'
(when I do I tend to save open documents manually at suitable
intervals), and I'm therefore minded to leave the option disabled.

Talking about options, what exactly does "Embed linguistic data" and
"Embed smart tags" do? These options are enabled, but I'm not sure I
really want/need them.

Regards

Herbert Eppel
www.HETranslation.co.uk

 

[Herbert Eppel]

Thanks for your reply, and sorry about the delay in acknowledging it.

None of the options described in the link you provided seem to apply in
my case :-(

Regards

Herbert Eppel
www.HETranslation.co.uk

 

[Stefan Blom]

Intermittent problems are obviously very difficult to troubleshoot, but have
you tried any of the more general troubleshooting steps described in the
article? For example, do you still see the error if you run Word in Safe
mode?

Also, updating the printer driver, as Terry suggested, might be worth
testing.

 

[Herbert Eppel]

This annoyance still persists. It doesn't happen very often, but it is
nevertheless annoying.

Terry's printer driver message has expired - perhaps someone could
re-post the relevant link?

In any case, I can easily live with the occasional Word 2003. The
crashes itself aren't particularly annoying - the problem is the pesky
recovery module that springs into action that takes ages to do whatever
it does and then comes up with a "changes to normal document template"
dialog.

The following options are deactivated:

1) Allow fast saves
2) Allow background saves
3) Save autorecover info

Is here anything alse I need to turn off in order to eliminate the
recovery module?

Thank you.

Herbert Eppel
www.HETranslation.co.uk

 

[Herbert Eppel]

This annoyance still persists. It doesn't happen very often, but it is
nevertheless annoying.

Terry's printer driver message has expired - perhaps someone could
re-post the relevant link?

In any case, I can easily live with the occasional Word 2003. The
crashes itself aren't particularly annoying - the problem is the pesky
recovery module that springs into action that takes ages to do whatever
it does and then comes up with a "changes to normal document template"
dialog.

The following options are deactivated:

1) Allow fast saves
2) Allow background saves
3) Save autorecover info

Is here anything alse I need to turn off in order to eliminate the
recovery module?

Thank you.

Herbert Eppel
www.HETranslation.co.uk