Word 2003 crashes spontaneously

A

Arent

When I'm working in MS Word 2003, the program will suddenly abort and crash and restart, showing saved docs. The error occurs at random, and is extremely annoying. It will happen every ten minutes or so. Does anybody have a clue?

I am running Office 2003 Students and Terachers edition on a new clean Win2000 machine. The machine/OS was cleaned from an older installation. All software was removed, the disk cleaned and defragmented, the machine rebooted and then Office 2003 was installed.

The computer is connected to the Internet via hub to DSL, there is one other computer in the netwerk, but shutting that off doens't fix the problem.

The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee V6.2, Shutting each of these down does not solve the problem.

I tried reinstalling MS Office several times. It doesn't fix the problem.

I tried shutting down the spell-check without results.

Does anyone have a clue?
 
T

TF

Have you looked in the Windows Log Files to see if it gives you a clue? A
favourite to cause this is a partially corrupt printer driver.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

: When I'm working in MS Word 2003, the program will suddenly abort and
crash and restart, showing saved docs. The error occurs at random, and is
extremely annoying. It will happen every ten minutes or so. Does anybody
have a clue?
:
: I am running Office 2003 Students and Terachers edition on a new clean
Win2000 machine. The machine/OS was cleaned from an older installation. All
software was removed, the disk cleaned and defragmented, the machine
rebooted and then Office 2003 was installed.
:
: The computer is connected to the Internet via hub to DSL, there is one
other computer in the netwerk, but shutting that off doens't fix the
problem.
:
: The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee V6.2,
Shutting each of these down does not solve the problem.
:
: I tried reinstalling MS Office several times. It doesn't fix the problem.
:
: I tried shutting down the spell-check without results.
:
: Does anyone have a clue?
 
A

Arent

Hi TF

Thanks for the suggestions. I've checked the logs: Three DLL's seem to generate problems

mssp3nl.dl
hppourdp.dl
mso.dl

I can imagine the first is a servicepack, the second a printerdriver (or what's left of it, I removed one HP Laserjet and installed a new one) and I'm lost about the third. Does it ring a bell to you

I'll try to get the drivers cleaned up. Perhaps you have any more suggestions...
Thanks in advance

Aren



----- TF wrote: ----

Have you looked in the Windows Log Files to see if it gives you a clue?
favourite to cause this is a partially corrupt printer driver

--
Terry Farrell - Word MV
http://www.mvps.org/word

: When I'm working in MS Word 2003, the program will suddenly abort an
crash and restart, showing saved docs. The error occurs at random, and i
extremely annoying. It will happen every ten minutes or so. Does anybod
have a clue

: I am running Office 2003 Students and Terachers edition on a new clea
Win2000 machine. The machine/OS was cleaned from an older installation. Al
software was removed, the disk cleaned and defragmented, the machin
rebooted and then Office 2003 was installed

: The computer is connected to the Internet via hub to DSL, there is on
other computer in the netwerk, but shutting that off doens't fix th
problem

: The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee V6.2
Shutting each of these down does not solve the problem

: I tried reinstalling MS Office several times. It doesn't fix the problem

: I tried shutting down the spell-check without results

: Does anyone have a clue
 
S

steam3801

Hi TF,

Thanks for the suggestions. I've checked the logs: Three DLL's seem to generate problems:

mssp3nl.dll
hppourdp.dll
mso.dll

I can imagine the first is a servicepack, the second a printerdriver (or what's left of it, I removed one HP Laserjet and installed a new one) and I'm lost about the third. Does it ring a bell to you?
Click to expand...

mso.dll is an Outlook dll - a Goggle search using"mso.dll" reveals a
few results on problems with this dll - and even a "fiks" for it
(shame it's in Norwegian :)

You know it makes sense.
steam3801
 
S

steam3801

mso.dll is an Outlook dll - a Goggle search using"mso.dll" reveals a
few results on problems with this dll - and even a "fiks" for it
(shame it's in Norwegian :)

You know it makes sense.
steam3801
Click to expand...

Hmm, just a thought - in view of mso being an Outlook dll, and you
having problems in Word, try opening Outlook and going to your
settings and turning off the Journal recording of Word activities.

You know it makes sense.
steam3801
 
S

Suzanne S. Barnhill

mssp3nl.dll is the Dutch spelling checker, I believe.



Arent said:
Hi TF,

Thanks for the suggestions. I've checked the logs: Three DLL's seem to generate problems:

mssp3nl.dll
hppourdp.dll
mso.dll

I can imagine the first is a servicepack, the second a printerdriver (or
Click to expand...
what's left of it, I removed one HP Laserjet and installed a new one) and
I'm lost about the third. Does it ring a bell to you?
 
T

TF

Arent

This may be a problem with the Proofing Tools. Try turning off the Spelling
and Grammar while you type options and test again for stability. Also, try
deleting and reinstalling the printer driver (see if there is a newer one at
the support site first). One of those looks favourite.

--
Terry Farrell - Word MVP
http://www.mvps.org/word/

: Hi TF,
:
: Thanks for the suggestions. I've checked the logs: Three DLL's seem to
generate problems:
:
: mssp3nl.dll
: hppourdp.dll
: mso.dll
:
: I can imagine the first is a servicepack, the second a printerdriver (or
what's left of it, I removed one HP Laserjet and installed a new one) and
I'm lost about the third. Does it ring a bell to you?
:
: I'll try to get the drivers cleaned up. Perhaps you have any more
suggestions...?
: Thanks in advance,
:
: Arent
:
:
:
:
: ----- TF wrote: -----
:
: Have you looked in the Windows Log Files to see if it gives you a
clue? A
: favourite to cause this is a partially corrupt printer driver.
:
: --
: Terry Farrell - Word MVP
: http://www.mvps.org/word/
:
: : : When I'm working in MS Word 2003, the program will suddenly abort
and
: crash and restart, showing saved docs. The error occurs at random,
and is
: extremely annoying. It will happen every ten minutes or so. Does
anybody
: have a clue?
: :
: : I am running Office 2003 Students and Terachers edition on a new
clean
: Win2000 machine. The machine/OS was cleaned from an older
installation. All
: software was removed, the disk cleaned and defragmented, the machine
: rebooted and then Office 2003 was installed.
: :
: : The computer is connected to the Internet via hub to DSL, there is
one
: other computer in the netwerk, but shutting that off doens't fix the
: problem.
: :
: : The computer is running a firewall (ZoneAlarm 3.7.202) and McAffee
V6.2,
: Shutting each of these down does not solve the problem.
: :
: : I tried reinstalling MS Office several times. It doesn't fix the
problem.
: :
: : I tried shutting down the spell-check without results.
: :
: : Does anyone have a clue?
:
:
:
 
T

Thanks

Hi Everyone

Due to a busy schedule will not be able to test and try anymore for a couple of days, but I'm confident we've come a long way. Both printerdrivers and spellcheck sound like valid causes for the problems. I'll clean up the printerdrivers and reset the spellchecks and see if it takes me there

Thanks for your help, all of you

Aren
 
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