word 2003 keeps crashing,even after install

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news tpg

Hi Having no end of problems with word 2003. I reinstalled it and within a
few days am having the same probems.

Document keeps closing with message

word made changes to the document template, do you want to save it.

and repeadely word has to close down bla bla.

Any ideas? Thanks Tim





word made

word mak
 
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Beth Melton

Hi Tim,

Did Word come installed as part of Works Suite? If it did then chances
are you are encountering a conflict between the "Microsoft Works Suite
Add-in for Word" and a third-party, such as Norton AV.

This add-in is know to modify your Normal.dot each time you start Word
and also cause a crash when you exit the application.

Take a look in your Control Panel and in Add/Remove Programs see if
the "Microsoft Works Suite Add-in for Word" is available and if it is,
uninstall it.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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news tpg

Thanks for the reply Beth.

No It wasn't part of a works suite. It is part of office 2003.
Could not see any adds ins that may cause this.

Cheers Tim
 
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Beth Melton

Hi Tim,

Do you also use Norton AV? If you do then go to Norton Options and in
the Miscellaneous section turn off "Enable Office Plug-in".

Failing that then you can check for other add-ins under
Tools/Templates and Add-ins. If there are add-ins listed under the
Global templates and add-ins list then these will be located in your
Office\Startup folder or Word Startup folder.

Once located move the add-ins out of the folder to prevent them from
loading when Word starts. If there is more then one then move them one
at a time and try reproducing the error.

The Office\Startup folder is located in the Office installation path
and the location of the Word Startup folder can be determined by going
to Tools/Options/File Locations. And you can also use Windows Search
to locate the template(s).

Additionally a COM add-in could be the source of the error as well.
COM are added via the Registry rather than the Startup folders. To
determine whether or not you are using COM Add-In you can add the "COM
Add-in" command to your toolbar:

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

For additional troubleshooting steps on errors starting or exiting
Word take a look at this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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