The first thing does it happen if u clean boot word using Winword /a? If
it works then go through the following steps.
If Winword /a works then try the following to see if this helps. If you
have renamed or removed the normal.dot
I'd also suggest you get the user to get the latest updates for Word 2003
from OfficeUpdate
Rename the Global Template (Normal.dot)
===========================================
Note
Renaming the Normal.dot template resets several options to their default
settings, including custom styles, custom toolbars, macros, and AutoText
entries. Therefore, Microsoft strongly recommends that you rename and not
delete the Normal.dot file.
Certain installations may yield more than one legitimate Normal.dot file.
These situations include multiple versions of Word that are running on the
same computer or several workstation installations on the same computer. In
these situations, pay special attention so that you rename the correct copy
of Normal.dot.
By default, the global template (Normal.dot) is located in the following
folder:
C:\Documents and Settings\<username>\Application
Data\Microsoft\Templates
Delete the Data registry key
===============================
To rename the Word registry key under the Current User, try these steps:
1. Quit all Microsoft Office programs.
2.Click Start, and then click Run.
3. In the Open box, type "regedit"(without quotes), and then click OK.
4. Locate the following key in the Windows registry by expanding the
appropriate
folders:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word Click to select the
Word
folder.
5. On the Registry menu, click Export Registry File, type a file name (ie.
HKCUWord.reg), and then click Save.
6. With the Word folder selected, click
7. Delete on the Edit menu to delete the Word key.
8. Click Yes to the following message:
Are you sure you want to delete this key?
9. On the File menu, click Exit to quit the Registry Editor.
10. Reopen Word like you normally would and try to reproduce the issue.
Clear the Startup Folder
=====================
Word can automatically load templates, Word libraries (WLLs), and Component
Object Model (COM) add-ins at startup. These files give Word added
functionality. If one of these files is damaged, it can cause an invalid
page fault when you start Word. To correct this problem, follow these
steps:
1. Quit all Microsoft Office programs.
2. Use Windows Explorer or My Computer, and locate the Office Startup
folder and the Word Startup folder.
The default location for the Office Startup folder is:
C:\Program Files\Microsoft Office\Office11\Startup
The default location for the Word Startup folder is:
C:\Documents and Settings\<username>\Application
Data\Microsoft\Word\Startup
3. Drag the contents of these folders to another location, such as your
desktop.
4. Start Word without using the /a switch, and then try to reproduce
the problem.
If Word starts correctly, one of the files that you removed from the
Startup folder is damaged or conflicts with Word 2003. Add the files back
to the Startup folders one at a time until you determine which file is
damaged or has the conflict.
If Word does not start correctly, continue to troubleshoot the problem by
using the steps in part 2 of this series.
How to Troubleshoot Error Messages That You Receive in Word 2003
http://support.microsoft.com/?id=822646
Regards,
Ian Baird
Microsoft PSS
This posting is provided 'AS IS' with no warranties and confers no rights.
