Word 2007 buggy and crashes.

[Laurence]

New Dell machine running Vista Ultimate 64bit.
Office Enterprise 2007.
All updates done.

Unable to select text in any Word 2007 document.
Word 2007 also crashes when closing it.

Neither of these problems occur in other components of Office Enterprise
2007. For example in Outlook text can be selected/copy/paste and other mouse
functions work.

I have tried every MS resource. Also run Office Diagnostics which finds no
problems. Have also run Repair from Office 2007 CD.

No solution so far.

Thousands of dollars in new hardware and software and one can't select text
in Word 2007 or use the mouse to scroll through text in Word 2007.

Also tried using a different mouse. Same problems occur in only Word 2007.

Days of hours of lost time.

Any assistence welcome.

Thanks,
Laurence

PS. Absolutely shocking that MS has high tech support fees for getting a new
and expensive product to work.

 

[Terry Farrell]

Possibly you may have an incompatible add-in or a registry problem. See this
article describing how to ID add-ns
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx and this
article describing how to zap the registry key

 

[Laurence]

I don't see the link to the zap the registry key article.
Please post it. Thanks

 

[Terry Farrell]

Sorry about the abrupt end to the post; something happened on my PC and
Windows Mail closed on me!

 

[kjames]

I have found this same problem in Word 2003 and Word 2007. The work around I
found that works with both is to move the location of the norma.dot to a
different location like c:\tmp it fixes the problem.

 

[kjames]

I found that same problem in both Word 2003 and 2007, the solution for me was
to copy the normal.dot to a different location like C:\TMP.

 

[Suzanne S. Barnhill]

What you're doing is the same thing that is accomplished by renaming
Normal.dot: you force Word to create a new, factory default copy.

 

[Laurence]

Hi Terry,

Many thanks. Running Winword.exe /a solves all the problems except that the
problem reappears if Word is started through usual route (click Word icon,
etc.,).

How do I permanantely keep the corrected registry after loading Word via
Winword.exe /a ?

Laurence

 

[Terry Farrell]

You cannot keep running in Safe Mode: it is only a diagnostic tool. You need
to fix the problem. See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[Laurence]

The link you refer to says,

"In Word 2000 and above, you can sometimes fix this simply by clicking the
Start button in the bottom left of your screen, selecting Run, and typing:
winword.exe /a. (You may need to specify the full path although you probably
won't.) When using the /a switch in Word 2000 and higher, certain problems
with the Data key in the registry trigger a repair utility, and this utility
then automatically rebuilds the corrupt values. Such problems appear to be
strictly limited to bad settings in the Toolbars value, and the toolbar
settings have to be completely out of the range of “acceptable†values for
this self-repair procedure to be triggered; so mild corruption would not
usually be fixed by it."

It says it fixes it ... ???

After reading other documents I searched the entire computer for
"normal.dot" and can't find it.

Please give specific link on how to fix it.

Thanks,
Laurence

 

[Laurence]

"When using the /a switch in Word 2000 and higher, certain problems
with the Data key in the registry trigger a repair utility, and this utility
then automatically rebuilds the corrupt values."

It spefically says that running Word with the /a switch triggers a repair
uitility which rebuilds the corrupt values. That sounds like it should be a
permanent fix ... ?

 

[Laurence]

Suzanne,

Please see my posts above. I am unable to find normal.dot.
OS is Vista Ultimate 64bit.

Also, how does one upload an image to this discussion group?

Thanks,
Laurence

 

[Suzanne S. Barnhill]

It says (emphasis mine), "you can *sometimes* fix this." Not always.

 

[Suzanne S. Barnhill]

Again, note that it says "certain problems"--not all problems.

 

[Suzanne S. Barnhill]

Well, if it's Word 2007, you need to be looking for Normal.dotm.

 

[Terry Farrell]

"sometimes" is the key word. If it had fixed the problem, then Word would
start normally.

Terry

 

[Terry Farrell]

And it is normally in Users/UserName/AppData/Roaming/Microsoft/Templates

Terry

 

[Suzanne S. Barnhill]

Or Users\UserName\AppData\Roaming\Microsoft/Templates.

 

[Bob Buckland ?:-\)]

Hi Suzanne,

FWIW, generally, in Windows explorer both forward and back slashes work for folder names, as your example shows <g>.

==========
Or Users\UserName\AppData\Roaming\Microsoft/Templates.

 

[Suzanne S. Barnhill]

Oops! Missed one! FWIW, they're displayed in the Explorer address bar with
backslashes.