Word 2007: Cannot Save Certain Documents in Office 2007 Format

[SebHoll]

Hi Everyone,

I'm using Word 2007 Student and Teacher edition to type up notes from
Chemistry lectures, but when I try to save, I get an error message:

Microsoft Office Word
============================
__
/ ! \ A file error has occurred.
----- (C:\Users\..\Chemical Kinetic2.docx)

[OK]

============================

When I click OK, I get another message box saying 'Word encountered a
problem while trying to save the document. Do you want Word to save the
document as "D:\Documents\Rescue.asd" and mark the file to be recovered the
next time it is opened.'

If I agree to generate the rescue document, then next time Word loads, the
document appears perfectly, but it still won't let me save in Office 2007
(.docx) format. The *only* way I can get it to save, is to save it as a Word
97-2003 format, however some of the styles are lost, and the equations become
pictures.

This doesn't happen with every single document - I think it tends to happen
when I add loads of equations, but I'm not 100% sure. Also, it's unlikely to
have anything to do with file permissions as I can save in Word 97-2003
format in the same directory perfectly fine. Finally, I ran Office diagnosis
to see if that helped, but it says that there are no problems. Anyone else
experienced this problem or know how to fix it?

Thanks

SebHoll

 

[Herb Tyson [MVP]]

As a diagnostic, I would try making a copy of a problem file, then try
deleting half of it, and seeing if saving half of it works okay. If so, then
try saving saving increasingly larger bits of it to see if there's a
critical point where the problem occurs.

If saving half doesn't work, then start with 25% etc.

It might be that there's a particular element in the file that's causing the
problem, or it might be that there's a critical number of equations that's
causing the problem. The point is to try to narrow it down to begin with
something that works, and then see where it fails.

 

[SebHoll]

Thanks for your reply! I found some time to do what you said, and I've
isolated a particular section which causes a problem. I don't know if I can
upload files here, so I've hosted the Word 97 file it on a web server here (
http://s182692585.websitehome.co.uk/uploads/Test Word 97.doc ).

If you download and open the Word document, then click the Convert button on
the Office menu, you should get back to the original Word 2007 document. Now
try saving it. When I tried, I got the same error message that I posted above.

Now remove the blank lines before the equation and try again. I can now save
in Word 2007 format without any problems when they are deleted. So what is it
about those lines that is causing the problem?

Hope this helps


SebHoll

As a diagnostic, I would try making a copy of a problem file, then try
deleting half of it, and seeing if saving half of it works okay. If so, then
try saving saving increasingly larger bits of it to see if there's a
critical point where the problem occurs.

If saving half doesn't work, then start with 25% etc.

It might be that there's a particular element in the file that's causing the
problem, or it might be that there's a critical number of equations that's
causing the problem. The point is to try to narrow it down to begin with
something that works, and then see where it fails.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Hi Everyone,

I'm using Word 2007 Student and Teacher edition to type up notes from
Chemistry lectures, but when I try to save, I get an error message:

Microsoft Office Word
============================
__
/ ! \ A file error has occurred.
----- (C:\Users\..\Chemical Kinetic2.docx)

[OK]

============================

When I click OK, I get another message box saying 'Word encountered a
problem while trying to save the document. Do you want Word to save the
document as "D:\Documents\Rescue.asd" and mark the file to be recovered
the
next time it is opened.'

If I agree to generate the rescue document, then next time Word loads, the
document appears perfectly, but it still won't let me save in Office 2007
(.docx) format. The *only* way I can get it to save, is to save it as a
Word
97-2003 format, however some of the styles are lost, and the equations
become
pictures.

This doesn't happen with every single document - I think it tends to
happen
when I add loads of equations, but I'm not 100% sure. Also, it's unlikely
to
have anything to do with file permissions as I can save in Word 97-2003
format in the same directory perfectly fine. Finally, I ran Office
diagnosis
to see if that helped, but it says that there are no problems. Anyone else
experienced this problem or know how to fix it?

Thanks

SebHoll

 

[Herb Tyson [MVP]]

Well... I get the identical results you get. If you use a regular paragraph
break before the equation, it works fine. Or, just a single Shift+Enter
character... or two brand new Shift+Enter characters (after deleting the
existing one).

This goes under the heading of "weird Word glitches". I'll see if I can get
someone's attention at Microsoft to report this to. Very odd, and very
interesting.

But... at least you know it's not your breath! And, you have a work-around!

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Thanks for your reply! I found some time to do what you said, and I've
isolated a particular section which causes a problem. I don't know if I
can
upload files here, so I've hosted the Word 97 file it on a web server here
(
http://s182692585.websitehome.co.uk/uploads/Test Word 97.doc ).

If you download and open the Word document, then click the Convert button
on
the Office menu, you should get back to the original Word 2007 document.
Now
try saving it. When I tried, I got the same error message that I posted
above.

Now remove the blank lines before the equation and try again. I can now
save
in Word 2007 format without any problems when they are deleted. So what is
it
about those lines that is causing the problem?

Hope this helps


SebHoll

As a diagnostic, I would try making a copy of a problem file, then try
deleting half of it, and seeing if saving half of it works okay. If so,
then
try saving saving increasingly larger bits of it to see if there's a
critical point where the problem occurs.

If saving half doesn't work, then start with 25% etc.

It might be that there's a particular element in the file that's causing
the
problem, or it might be that there's a critical number of equations
that's
causing the problem. The point is to try to narrow it down to begin with
something that works, and then see where it fails.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Hi Everyone,

I'm using Word 2007 Student and Teacher edition to type up notes from
Chemistry lectures, but when I try to save, I get an error message:

Microsoft Office Word
============================
__
/ ! \ A file error has occurred.
----- (C:\Users\..\Chemical Kinetic2.docx)

[OK]

============================

When I click OK, I get another message box saying 'Word encountered a
problem while trying to save the document. Do you want Word to save the
document as "D:\Documents\Rescue.asd" and mark the file to be recovered
the
next time it is opened.'

If I agree to generate the rescue document, then next time Word loads,
the
document appears perfectly, but it still won't let me save in Office
2007
(.docx) format. The *only* way I can get it to save, is to save it as a
Word
97-2003 format, however some of the styles are lost, and the equations
become
pictures.

This doesn't happen with every single document - I think it tends to
happen
when I add loads of equations, but I'm not 100% sure. Also, it's
unlikely
to
have anything to do with file permissions as I can save in Word 97-2003
format in the same directory perfectly fine. Finally, I ran Office
diagnosis
to see if that helped, but it says that there are no problems. Anyone
else
experienced this problem or know how to fix it?

Thanks

SebHoll

 

[SebHoll]

Thanks for testing! Let me know how you get on 'because this bug is *really*
annoying. Btw, how do you go about posting bug reports for Office? I can't
find how to do this on the website.

Regards


SebHoll

Well... I get the identical results you get. If you use a regular paragraph
break before the equation, it works fine. Or, just a single Shift+Enter
character... or two brand new Shift+Enter characters (after deleting the
existing one).

This goes under the heading of "weird Word glitches". I'll see if I can get
someone's attention at Microsoft to report this to. Very odd, and very
interesting.

But... at least you know it's not your breath! And, you have a work-around!

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Thanks for your reply! I found some time to do what you said, and I've
isolated a particular section which causes a problem. I don't know if I
can
upload files here, so I've hosted the Word 97 file it on a web server here
(
http://s182692585.websitehome.co.uk/uploads/Test Word 97.doc ).

If you download and open the Word document, then click the Convert button
on
the Office menu, you should get back to the original Word 2007 document.
Now
try saving it. When I tried, I got the same error message that I posted
above.

Now remove the blank lines before the equation and try again. I can now
save
in Word 2007 format without any problems when they are deleted. So what is
it
about those lines that is causing the problem?

Hope this helps


SebHoll

As a diagnostic, I would try making a copy of a problem file, then try
deleting half of it, and seeing if saving half of it works okay. If so,
then
try saving saving increasingly larger bits of it to see if there's a
critical point where the problem occurs.

If saving half doesn't work, then start with 25% etc.

It might be that there's a particular element in the file that's causing
the
problem, or it might be that there's a critical number of equations
that's
causing the problem. The point is to try to narrow it down to begin with
something that works, and then see where it fails.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Hi Everyone,

I'm using Word 2007 Student and Teacher edition to type up notes from
Chemistry lectures, but when I try to save, I get an error message:

Microsoft Office Word
============================
__
/ ! \ A file error has occurred.
----- (C:\Users\..\Chemical Kinetic2.docx)

[OK]

============================

When I click OK, I get another message box saying 'Word encountered a
problem while trying to save the document. Do you want Word to save the
document as "D:\Documents\Rescue.asd" and mark the file to be recovered
the
next time it is opened.'

If I agree to generate the rescue document, then next time Word loads,
the
document appears perfectly, but it still won't let me save in Office
2007
(.docx) format. The *only* way I can get it to save, is to save it as a
Word
97-2003 format, however some of the styles are lost, and the equations
become
pictures.

This doesn't happen with every single document - I think it tends to
happen
when I add loads of equations, but I'm not 100% sure. Also, it's
unlikely
to
have anything to do with file permissions as I can save in Word 97-2003
format in the same directory perfectly fine. Finally, I ran Office
diagnosis
to see if that helped, but it says that there are no problems. Anyone
else
experienced this problem or know how to fix it?

Thanks

SebHoll

 

[Herb Tyson [MVP]]

I don't know the official/public mechanism for submitting bugs. Note that
bugs often take months or longer to get fixed, unless they are
critical/security related, so I'd plan on using work-arounds.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Thanks for testing! Let me know how you get on 'because this bug is
*really*
annoying. Btw, how do you go about posting bug reports for Office? I can't
find how to do this on the website.

Regards


SebHoll

Well... I get the identical results you get. If you use a regular
paragraph
break before the equation, it works fine. Or, just a single Shift+Enter
character... or two brand new Shift+Enter characters (after deleting the
existing one).

This goes under the heading of "weird Word glitches". I'll see if I can
get
someone's attention at Microsoft to report this to. Very odd, and very
interesting.

But... at least you know it's not your breath! And, you have a
work-around!

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Thanks for your reply! I found some time to do what you said, and I've
isolated a particular section which causes a problem. I don't know if I
can
upload files here, so I've hosted the Word 97 file it on a web server
here
(
http://s182692585.websitehome.co.uk/uploads/Test Word 97.doc ).

If you download and open the Word document, then click the Convert
button
on
the Office menu, you should get back to the original Word 2007
document.
Now
try saving it. When I tried, I got the same error message that I posted
above.

Now remove the blank lines before the equation and try again. I can now
save
in Word 2007 format without any problems when they are deleted. So what
is
it
about those lines that is causing the problem?

Hope this helps


SebHoll

:

As a diagnostic, I would try making a copy of a problem file, then try
deleting half of it, and seeing if saving half of it works okay. If
so,
then
try saving saving increasingly larger bits of it to see if there's a
critical point where the problem occurs.

If saving half doesn't work, then start with 25% etc.

It might be that there's a particular element in the file that's
causing
the
problem, or it might be that there's a critical number of equations
that's
causing the problem. The point is to try to narrow it down to begin
with
something that works, and then see where it fails.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Hi Everyone,

I'm using Word 2007 Student and Teacher edition to type up notes
from
Chemistry lectures, but when I try to save, I get an error message:

Microsoft Office Word
============================
__
/ ! \ A file error has occurred.
----- (C:\Users\..\Chemical Kinetic2.docx)

[OK]

============================

When I click OK, I get another message box saying 'Word encountered
a
problem while trying to save the document. Do you want Word to save
the
document as "D:\Documents\Rescue.asd" and mark the file to be
recovered
the
next time it is opened.'

If I agree to generate the rescue document, then next time Word
loads,
the
document appears perfectly, but it still won't let me save in Office
2007
(.docx) format. The *only* way I can get it to save, is to save it
as a
Word
97-2003 format, however some of the styles are lost, and the
equations
become
pictures.

This doesn't happen with every single document - I think it tends to
happen
when I add loads of equations, but I'm not 100% sure. Also, it's
unlikely
to
have anything to do with file permissions as I can save in Word
97-2003
format in the same directory perfectly fine. Finally, I ran Office
diagnosis
to see if that helped, but it says that there are no problems.
Anyone
else
experienced this problem or know how to fix it?

Thanks

SebHoll

 

[SebHoll]

Any news on the status of the bug? Will it be fixed in the next service pack?

Thanks

SebHoll

I don't know the official/public mechanism for submitting bugs. Note that
bugs often take months or longer to get fixed, unless they are
critical/security related, so I'd plan on using work-arounds.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Thanks for testing! Let me know how you get on 'because this bug is
*really*
annoying. Btw, how do you go about posting bug reports for Office? I can't
find how to do this on the website.

Regards


SebHoll

Well... I get the identical results you get. If you use a regular
paragraph
break before the equation, it works fine. Or, just a single Shift+Enter
character... or two brand new Shift+Enter characters (after deleting the
existing one).

This goes under the heading of "weird Word glitches". I'll see if I can
get
someone's attention at Microsoft to report this to. Very odd, and very
interesting.

But... at least you know it's not your breath! And, you have a
work-around!

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Thanks for your reply! I found some time to do what you said, and I've
isolated a particular section which causes a problem. I don't know if I
can
upload files here, so I've hosted the Word 97 file it on a web server
here
(
http://s182692585.websitehome.co.uk/uploads/Test Word 97.doc ).

If you download and open the Word document, then click the Convert
button
on
the Office menu, you should get back to the original Word 2007
document.
Now
try saving it. When I tried, I got the same error message that I posted
above.

Now remove the blank lines before the equation and try again. I can now
save
in Word 2007 format without any problems when they are deleted. So what
is
it
about those lines that is causing the problem?

Hope this helps


SebHoll

:

As a diagnostic, I would try making a copy of a problem file, then try
deleting half of it, and seeing if saving half of it works okay. If
so,
then
try saving saving increasingly larger bits of it to see if there's a
critical point where the problem occurs.

If saving half doesn't work, then start with 25% etc.

It might be that there's a particular element in the file that's
causing
the
problem, or it might be that there's a critical number of equations
that's
causing the problem. The point is to try to narrow it down to begin
with
something that works, and then see where it fails.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Hi Everyone,

I'm using Word 2007 Student and Teacher edition to type up notes
from
Chemistry lectures, but when I try to save, I get an error message:

Microsoft Office Word
============================
__
/ ! \ A file error has occurred.
----- (C:\Users\..\Chemical Kinetic2.docx)

[OK]

============================

When I click OK, I get another message box saying 'Word encountered
a
problem while trying to save the document. Do you want Word to save
the
document as "D:\Documents\Rescue.asd" and mark the file to be
recovered
the
next time it is opened.'

If I agree to generate the rescue document, then next time Word
loads,
the
document appears perfectly, but it still won't let me save in Office
2007
(.docx) format. The *only* way I can get it to save, is to save it
as a
Word
97-2003 format, however some of the styles are lost, and the
equations
become
pictures.

This doesn't happen with every single document - I think it tends to
happen
when I add loads of equations, but I'm not 100% sure. Also, it's
unlikely
to
have anything to do with file permissions as I can save in Word
97-2003
format in the same directory perfectly fine. Finally, I ran Office
diagnosis
to see if that helped, but it says that there are no problems.
Anyone
else
experienced this problem or know how to fix it?

Thanks

SebHoll

 

[Terry Farrell]

This bug and some similar and equally weird bugs have been submitted and my
guess that providing they are 'fixable', we will see them in SP1 which at a
guess will be early next year. You'll have to use the workaround for a while
yet.

Terry

Any news on the status of the bug? Will it be fixed in the next service
pack?

Thanks

SebHoll

I don't know the official/public mechanism for submitting bugs. Note that
bugs often take months or longer to get fixed, unless they are
critical/security related, so I'd plan on using work-arounds.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

Thanks for testing! Let me know how you get on 'because this bug is
*really*
annoying. Btw, how do you go about posting bug reports for Office? I
can't
find how to do this on the website.

Regards


SebHoll

:

Well... I get the identical results you get. If you use a regular
paragraph
break before the equation, it works fine. Or, just a single
Shift+Enter
character... or two brand new Shift+Enter characters (after deleting
the
existing one).

This goes under the heading of "weird Word glitches". I'll see if I
can
get
someone's attention at Microsoft to report this to. Very odd, and very
interesting.

But... at least you know it's not your breath! And, you have a
work-around!

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Thanks for your reply! I found some time to do what you said, and
I've
isolated a particular section which causes a problem. I don't know
if I
can
upload files here, so I've hosted the Word 97 file it on a web
server
here
(
http://s182692585.websitehome.co.uk/uploads/Test Word 97.doc ).

If you download and open the Word document, then click the Convert
button
on
the Office menu, you should get back to the original Word 2007
document.
Now
try saving it. When I tried, I got the same error message that I
posted
above.

Now remove the blank lines before the equation and try again. I can
now
save
in Word 2007 format without any problems when they are deleted. So
what
is
it
about those lines that is causing the problem?

Hope this helps


SebHoll

:

As a diagnostic, I would try making a copy of a problem file, then
try
deleting half of it, and seeing if saving half of it works okay. If
so,
then
try saving saving increasingly larger bits of it to see if there's
a
critical point where the problem occurs.

If saving half doesn't work, then start with 25% etc.

It might be that there's a particular element in the file that's
causing
the
problem, or it might be that there's a critical number of equations
that's
causing the problem. The point is to try to narrow it down to begin
with
something that works, and then see where it fails.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Hi Everyone,

I'm using Word 2007 Student and Teacher edition to type up notes
from
Chemistry lectures, but when I try to save, I get an error
message:

Microsoft Office Word
============================
__
/ ! \ A file error has occurred.
----- (C:\Users\..\Chemical Kinetic2.docx)

[OK]

============================

When I click OK, I get another message box saying 'Word
encountered
a
problem while trying to save the document. Do you want Word to
save
the
document as "D:\Documents\Rescue.asd" and mark the file to be
recovered
the
next time it is opened.'

If I agree to generate the rescue document, then next time Word
loads,
the
document appears perfectly, but it still won't let me save in
Office
2007
(.docx) format. The *only* way I can get it to save, is to save
it
as a
Word
97-2003 format, however some of the styles are lost, and the
equations
become
pictures.

This doesn't happen with every single document - I think it tends
to
happen
when I add loads of equations, but I'm not 100% sure. Also, it's
unlikely
to
have anything to do with file permissions as I can save in Word
97-2003
format in the same directory perfectly fine. Finally, I ran
Office
diagnosis
to see if that helped, but it says that there are no problems.
Anyone
else
experienced this problem or know how to fix it?

Thanks

SebHoll