Word 2007 Math Add-in Install Problems

Othalian · Jun 8, 2008

Hi All

I am attempting to install Word 2007 Math Add-in and it doesn't appea
to be working

I have done the following

1. Checked to see if the add-in is installed on the system - yes
2. Reinstalled - Yes
3. Is it added to the add-in list - N
4. Installed it again - Ye
5. uninstalled and reinstalled - Ye

I am unable to select where the add-in is placed on my system as it i
a fully automatic process

Can anyone suggest something else? I have left this message on a numbe
of forums but to date no-one has found the answer

Regard

Othalia

Bob Buckland ?:-\) · Jun 8, 2008

Hi Othalian,

If this is on Vista there may be something unique to that environment, but generally, the MS Word 2007 Math Add-in is a COM Add-in
tied to a file named MSCoreE.dll, so check for the presence of that file.

In Word be sure to check
Office Button=>Word Options=>Trust Center
that you haven't disabled Add-ins, in addition to checking the settings in
Word Options=>Add-Ins.

=============

Hi All,

I am attempting to install Word 2007 Math Add-in and it doesn't appear
to be working.

I have done the following:

1. Checked to see if the add-in is installed on the system - yes.
2. Reinstalled - Yes.
3. Is it added to the add-in list - No
4. Installed it again - Yes
5. uninstalled and reinstalled - Yes

I am unable to select where the add-in is placed on my system as it is
a fully automatic process.

Can anyone suggest something else? I have left this message on a number
of forums but to date no-one has found the answer.

Regards

Othalian >>
--

Bob Buckland ?

MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Othalian · Jun 8, 2008

Hi Bob

Firstly thanks very much for taking the time to assist me with thi
problem

I checked my system and found the MSCoreE.dll file in th
Windows>System32 folder

In the Trust Centre>Add-ins page the only option selected is "Requir
Application Add-ins to be signed by Trusted Publisher"

I rechecked the COM Add-in page and the Math Add-in is not listed o
listed as disabled

Is there any way to make a manual adjustment in the Registry to ge
this working? Or is there another workaround

Thanks agai

Othalia

Bob Buckland ?:-\) · Jun 11, 2008

Hi Otahlian,

What content is in the folder
C:\Program Files\Microsoft Math Add-In for Word 2007
(or equivalent)?

What language is your system set to use as the default and what language is the default in Word 2007?

===============

Hi Bob,

Firstly thanks very much for taking the time to assist me with this
problem.

I checked my system and found the MSCoreE.dll file in the
Windows>System32 folder.

In the Trust Centre>Add-ins page the only option selected is "Require
Application Add-ins to be signed by Trusted Publisher".

I rechecked the COM Add-in page and the Math Add-in is not listed or
listed as disabled.

Is there any way to make a manual adjustment in the Registry to get
this working? Or is there another workaround?

Thanks again

Othalian >>
--

Bob Buckland ?

MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Othalian · Jun 12, 2008

Hi Again Bob

Bob said:
What content is in the folde
C:\Program Files\Microsoft Math Add-In for Word 200
(or equivalent)

*Answer:

*1 folder called en-US containing 4 files:

*images - containing 26 images
*CreateAGraph
*MathGen
*MathSxS
*SolveEquation

*MathEngine.dll
*MathRichEditNative.dll
*omml2mathml.xsl
*MathControls.dll
*MathResources.dll
*OfficeMath.dll
*riched20.dll

What language is your system set to use as the default and wha
language is the default in Word 2007

*Answer:

*I have checked all my settings within Word 2007 and my Vista Busines
system and all are set to UK.

Thanks again for your continued assistance

Regard

Othalia

==============
<<"Othalian" <othalian********.com> wrote in messag

Hi Bob

Firstly thanks very much for taking the time to assist me with thi
problem

I checked my system and found the MSCoreE.dll file in th
Windows>System32 folder

In the Trust Centre>Add-ins page the only option selected is "Requir
Application Add-ins to be signed by Trusted Publisher"

I rechecked the COM Add-in page and the Math Add-in is not listed o
listed as disabled

Is there any way to make a manual adjustment in the Registry to ge
this working? Or is there another workaround

Thanks agai

Othalian >
-

Bob Buckland ?:-
MS Office System Products MV

*Courtesy is not expensive and can pay big dividends

Bob Buckland ?:-\) · Jun 13, 2008

Hi Otahlian,

Hmmm, the only way I can duplicate the Add-in not being present in the Ribbon is in Word
Office Button=>Word Options=>Trust Center=>Add-ins
and not clearing the check boxes there.

============
Hi Again Bob,

*Answer: *

*1 folder called en-US containing 4 files:*

*images - containing 26 images*
*CreateAGraph*
*MathGen*
*MathSxS*
*SolveEquation*

*MathEngine.dll*
*MathRichEditNative.dll*
*omml2mathml.xsl*
*MathControls.dll*
*MathResources.dll*
*OfficeMath.dll*
*riched20.dll*

What language is your system set to use as the default and what
language is the default in Word 2007?

*Answer:*

*I have checked all my settings within Word 2007 and my Vista Business
system and all are set to UK.*

Thanks again for your continued assistance.

Regards

Othalian >>

--

Bob Buckland ?

MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Othalian · Jun 13, 2008

Hi Again

I went to the Trust Centre and unchecked all the options in th
Add-ins, restarted Word and selected Insert to see if the button ha
been added, it made not difference

The add-in is not even listed to be disabled or enabled

There must be an easy answer to this but what it is I just don't know

Thank

Othalia

Bob Buckland ?:-\) · Jun 14, 2008

Hi Othalian,

Well, it's certainly strange. I've had a similar issue with other Word 2007 addins from time to time.

Is this 'regular' Windows XP or a different flavor?

What is the version of MSCoreE.dll? In Add/Remove Programs in the Windows control panel is Microsoft .Net 2.0 SP1 listed? If so,
it may help to use the 'Click here for support' choice to try the 'repair' but back up before toying with things in the Control
Panel, just to be sure

If you uninstall the add-in, delete the Add-in folder, restart the PC, then run a Repair/Reinstall of Office 2007, test the apps
then download and install the add-in again do you get different results.

===============

Hi Again,

I went to the Trust Centre and unchecked all the options in the
Add-ins, restarted Word and selected Insert to see if the button had
been added, it made not difference.

The add-in is not even listed to be disabled or enabled.

There must be an easy answer to this but what it is I just don't know.

Thanks

Othalian >>
--

Bob Buckland ?

MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Othalian · Jun 14, 2008

Hi Bob

I have been busy

Is this 'regular' Windows XP or a different flavor

*I have Windows Vista Business and Microsoft Office Enterprise 200
installed.

What is the version of MSCoreE.dll

*I have version 2.1.50727.1434 installed

In Add/Remove Programs in the Windows control panel is Microsoft .Ne
2.0 SP1 listed

*Microsoft .Net Framework 3.5 is listed. Version 2.0 SP1 is installe
as part of the version 3.5 upgrade.

If so, it may help to use the 'Click here for support' choice to tr
the 'repair' but back up before toying with things in the Contro
Panel, just to be sure :

*I carried out a reinstall of the .Net Framework 3.5 and it has made n
difference. :-(

If you uninstall the add-in, delete the Add-in folder, restart the PC
then run a Repair/Reinstall of Office 2007, test the apps then downloa
and install the add-in again do you get different results

*I ran Microsoft Office Diagnostics which uncovered nothing . Delete
everything and reinstalled, still nothing. And that was with ne
downloads of .Net Framework 3.5 and Math Add-in.

Regard

Othalia

Bob Buckland ?:-\) · Jun 17, 2008

Hi Othalian,

It's possible that this may have something unique to Vista, but I'm not able to reconfigure things to check on that at present
without impacting another project

Is .NET 2.0 listed as well as the 3.5? .NET is a somewhat odd product in some ways in that having a newer version doesn't always
mean that you'll have the features/compatibility of an older one or more that a specific add-in that is looking for a specific
version information tag will 'find' the newer version. At present, in the Windows XP machine, for example there are separate
listings of .NET Framework 1.1, 2.0 SP1, 3.0 SP1 and 3.5 <g>.

================

Hi Bob,

I have been busy.

Is this 'regular' Windows XP or a different flavor?

*I have Windows Vista Business and Microsoft Office Enterprise 2007
installed.*

What is the version of MSCoreE.dll?

*I have version 2.1.50727.1434 installed*

In Add/Remove Programs in the Windows control panel is Microsoft .Net
2.0 SP1 listed?

*Microsoft .Net Framework 3.5 is listed. Version 2.0 SP1 is installed
as part of the version 3.5 upgrade.*

If so, it may help to use the 'Click here for support' choice to try
the 'repair' but back up before toying with things in the Control
Panel, just to be sure

*I carried out a reinstall of the .Net Framework 3.5 and it has made no
difference. :-(*

If you uninstall the add-in, delete the Add-in folder, restart the PC,
then run a Repair/Reinstall of Office 2007, test the apps then download
and install the add-in again do you get different results.

*I ran Microsoft Office Diagnostics which uncovered nothing . Deleted
everything and reinstalled, still nothing. And that was with new
downloads of .Net Framework 3.5 and Math Add-in.*

Regards

Othalian >>
--

Bob Buckland ?

MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Othalian · Jun 17, 2008

Hi Bob

As always thanks for the continued help and suggestions.

I only have version Microsoft .Net Framework 3.5 installed. I have
attempted to install the required one but Vista throws up an error
stating it isn't compatable and then promptly uninstalls it for me.

It looks like I will have to forget about having this add-in on my
system.

Thanks again

Othalian

Bob Buckland ?:-\) · Jul 13, 2008

Hi Othalian,

Vista does have its own ideas about what versions of .NET framework you can install, and you may want to check with either the .net
folks or the Vista folks on that.

I was hoping that perhaps one of the other folks here who have an available machine running Office 2007 and Vista would try to
install
Microsoft's Math Add-In for Office 2007 to see if it works for them.

===================

Hi Bob

As always thanks for the continued help and suggestions.

I only have version Microsoft .Net Framework 3.5 installed. I have
attempted to install the required one but Vista throws up an error
stating it isn't compatable and then promptly uninstalls it for me.

It looks like I will have to forget about having this add-in on my
system.

Thanks again

Othalian >>
--

Bob Buckland ?

MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Jay Freedman · Jul 13, 2008

I think it's highly unlikely that .NET Framework 3.5 is the only version
installed. I have a fresh installation of Vista here, and it has versions
1.0.3705, 1.1.4322, 2.0.50727, and 3.0 (but not 3.5 yet).

To check this, open the folder C:\Windows\Microsoft.NET\Framework and look at
the names of the subfolders there.

I just installed the Office 2007 Math Add-In, and it installed without trouble
and ran correctly in Word 2007.

Bob Buckland ?:-\) · Jul 14, 2008

Hi Jay,

Thank you for testing. So perhaps it's a case of needing to install the .NET frameworks in a sequence? I've run into a couple of
cases where trying to install things such as an XPS update it would fail trying to install because a 'newer version' of .NET was
already present

I'll have to see if that's changed now that MSInstaller v4 is available.

====================
I think it's highly unlikely that .NET Framework 3.5 is the only version
installed. I have a fresh installation of Vista here, and it has versions
1.0.3705, 1.1.4322, 2.0.50727, and 3.0 (but not 3.5 yet).

To check this, open the folder C:\Windows\Microsoft.NET\Framework and look at
the names of the subfolders there.

I just installed the Office 2007 Math Add-In, and it installed without trouble
and ran correctly in Word 2007. >>
--

Bob Buckland ?

MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Word 2007 Math Add-in Install Problems

Othalian

Bob Buckland ?:-\)

Othalian

Bob Buckland ?:-\)

Othalian

Bob Buckland ?:-\)

Othalian

Bob Buckland ?:-\)

Othalian

Bob Buckland ?:-\)

Othalian

Bob Buckland ?:-\)

Jay Freedman

Bob Buckland ?:-\)