Word 2007 not responding after updates - Endnote X1 conflict?

[Tom]

Help! My version of Word 2007 suddenly does not respond after yesterday's
automatic updates. I was happily working on a document when my computer
restarting yesteday without warning. When I restarted word by opening one of
those documents, I got a dialogue box reading "! An Unknown Error Occurred".
This dialogue box appears to be an Endnote X1 dialogue box, as that Endnote
X1 was written in the title bar of that box? When I click "ok" on that box,
it dissapears and Word 2007 is open, but it hangs and then says (not
responding) if I try to do anything such as type or choose one of the
recovered files, or close the recovered files box. I had purchased and added
in Endnote X1 at least a month ago and have had no problems until now.
Endnote will actually still open from within Word, but I can't work on the
document. These circumstances suggest to me that one of the updates that came
through yesterday made Word stop working and that this had something to do
with Endnote. The thing is that none of those updates were Word updates,
though two of them were Windows Vista updates (I'm using Vista home premium
OEMAct edition). Can anyone help me out there?

 

[Tom Ferguson]

You could try removing the recent updates, remove the Word 2007 add-in,
re-apply the updates. Now test for the problem (or any other). Now
re-install the add in. Retest.

And indeed that is a pain to do especially given that there is no
assurance that it will help with the problem.

Tom
MDMVP 1998-2007

 

[Tom]

Thanks Tom, A Thompson Endnote guy helped me fix the problem over the phone.
We simply disconnected the Endnote add-in from Word (without uninstalling
either or removing and re-installing the updates). We then re-connected the
two and it then worked. Forgive my lack of jargon, but the fact that it now
works is all I care about. Thanks for your help, Tom
--
- Tom

You could try rem

oving the recent updates, remove the Word 2007 add-in,

 

[Tom Ferguson]

Great. It is good when you can solve a problem without resorting to
something more extreme.

Tom
MSMVP 1998-2007