Word 2007 stops responding

[History_Guy]

I have been using Office 2007 Enterprise on my computer for almost 2 years,
and I haven't had any trouble until now. Suddenly, Word stops responding at
the most inconvenient times. Sometimes it won't open at all; other times it
will open and I'll be working on a document, and when I try to save or look
up a word or print or anything like that, the program stops responding and
I've lost everything since the last save.

I installed EndNote X2 citation and bibliography software about a year ago,
but it has worked fine until now so I don't think that's the problem.

I have gone through the troubleshooting guide (though there's not a version
for Vista users - very annoying!) and deleted the data files in my registry
editor, but nothing has helped.

Please tell me there's a solution!

 

[oakridge]

This is the error message I got today.

-- Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f5b6
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6504.5000
Fault Module Timestamp: 49e7f5f9
Exception Code: c0000005
Exception Offset: 00aa3a71
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

oakridge

 

[Terry Farrell]

That suggests that Word is seeing either a corrupt or incorrect version of
wwlib.dll. The dll was updated in a security patch (sometime back), but you
may have installed a utility or update for a utility that has installed an
incorrect version. Try running Office Repair and then go on line to Windows
Update and check that you have all updates installed correctly.