Word 2008 crashes, repeatedly

D

drfletcher

So far, I am quite disappointed with Office 2008. Word and Excel crash repeatedly. The program acts like a beta.

Running on a MacBook Pro, 2gig ram, 30 gig free space on the disk. Open up docx files, such as a 20 pape paper with one graphic in it, and the program crashes. Ran Disk-Utility to ensure that the disk and permissions were good. Ran Font-Book to make sure that no duplicate fonts were present. Trashed the preferences file to ensure that no old prefs from Office 2004 were causing problems.

Have opened other files on a similarly configured MacBook Pro and they also crash. Copying charts from Excel to Word also cause the program to crash.

See the crash log below. In this crash log, the program had be running for 4 hours. In another crash log, the program had been running 11 seconds.

David

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-28 17:39:03 -0600
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: MicrosoftChartPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x0026ed8f
Blame Module Name: MicrosoftChartPlugin
Blame Module Version: unknown
Blame Module Offset: 0x0026ed8f
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x041e1d8f in ChartE2o::GetThisAsPWChartE2o() + 0x00000009 (MicrosoftChartPlugin + 0x0026ed8f)
# 2 0x03ff01f1 in DataIdleTaskManager::HrRegisterIdleTask(ChartE2o*, int) + 0x0000001F (MicrosoftChartPlugin + 0x0007d1f1)
# 3 0x03ff039c in DataDirtyHelper(ChartE2o*, DataIdleTaskManager**) + 0x00000058 (MicrosoftChartPlugin + 0x0007d39c)
# 4 0x04071592 in CrtDataSink::RegisterIdleTask() + 0x0000004A (MicrosoftChartPlugin + 0x000fe592)
# 5 0x04071657 in CrtDataSink::SetFDirty(int, int) + 0x00000073 (MicrosoftChartPlugin + 0x000fe657)
# 6 0x040716e0 in CrtDataSink::HrSetDirty(int) + 0x00000020 (MicrosoftChartPlugin + 0x000fe6e0)
# 7 0x01a45fb6 in _DispCallFunc + 0x000002CE (MicrosoftOLEAutomation + 0x00051fb6)
# 8 0x01a109b2 in _VariantTimeToSystemTime + 0x00007E66 (MicrosoftOLEAutomation + 0x0001c9b2)
# 9 0x01a10cbe in _VariantTimeToSystemTime + 0x00008172 (MicrosoftOLEAutomation + 0x0001ccbe)
# 10 0x0194ca17 in _CoUnmarshalInterface + 0x000022CD (MicrosoftOLE + 0x0000fa17)
# 11 0x01955453 in _CoRegisterMessageFilter + 0x000076C7 (MicrosoftOLE + 0x00018453)
# 12 0x01955564 in _CoRegisterMessageFilter + 0x000077D8 (MicrosoftOLE + 0x00018564)
# 13 0x01955729 in _CoRegisterMessageFilter + 0x0000799D (MicrosoftOLE + 0x00018729)
# 14 0x01955be0 in _CoRegisterMessageFilter + 0x00007E54 (MicrosoftOLE + 0x00018be0)
# 15 0x01955d17 in _OleProcessLrpcAE + 0x00000029 (MicrosoftOLE + 0x00018d17)
# 16 0x92c6d668 in _gHelpers + 0x92C3C288 (AE + 0x00002668)
# 17 0x92c6d59e in _gHelpers + 0x92C3C1BE (AE + 0x0000259e)
# 18 0x92c6d445 in _gHelpers + 0x92C3C065 (AE + 0x00002445)
# 19 0x9493d211 in .objc_class_name_IPMDFontRange + 0x946145F1 (HIToolbox + 0x00032211)
# 20 0x00641f84 in _wdCommandDispatch + 0x00325FDC (Microsoft Word + 0x00640f84)
# 21 0x00002f78 in __mh_execute_header + 0x00001F78 (Microsoft Word + 0x00001f78)
# 22 0x0162ba08 in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009aa08)
# 23 0x94912863 in .objc_class_name_IPMDFontRange + 0x945E9C43 (HIToolbox + 0x00007863)
# 24 0x94911c9d in .objc_class_name_IPMDFontRange + 0x945E907D (HIToolbox + 0x00006c9d)
# 25 0x94911b02 in .objc_class_name_IPMDFontRange + 0x945E8EE2 (HIToolbox + 0x00006b02)
# 26 0x9494081c in .objc_class_name_IPMDFontRange + 0x94617BFC (HIToolbox + 0x0003581c)
# 27 0x94912c1c in .objc_class_name_IPMDFontRange + 0x945E9FFC (HIToolbox + 0x00007c1c)
# 28 0x94911c9d in .objc_class_name_IPMDFontRange + 0x945E907D (HIToolbox + 0x00006c9d)
# 29 0x9492e08e in .objc_class_name_
 
C

CyberTaz

Did you have *any* prior version of Office (including the 2004 Test Drive)
installed before installing 2008? Was this an upgrade or full install? How
did you go about the installation? Where did the .docx come from - 2007 on a
PC? What else can you tell us?

There is a problem with pasting charts from Excel - MS is aware of the issue
& is working on a fix. In the meantime you might try copying the *data*,
then using the Insert> Chart feature in Word to recreate the chart there...
A PITA, I know, but it's the only workaround I can suggest until the OLE fix
comes down:)
 
B

Beth Rosengard

In addition to what Bob said, see if you have this file on your machine:

~/Library/Preferences/Microsoft/Word Settings (10)

If so, rename or trash it. MSFT has discovered that if a custom toolbar
was created in Word X, then data was written to Word X prefs that causes
a crash. If you never had Word X installed, then it¹s another issue, of
course.

--
***Please always reply to the newsgroup!***

Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html>
My Site: <http://www.bethrosengard.com>
 
J

John McGhie

Hmmm... Sorry to hear you are having a rough time.

That specific crash was caused by a corrupt Chart object in the document.

Word 2008 is, generally, a lot more stable than Word 2004. However, it does
have a few bugs in it that will allow some documents to bring it down.

The only new information I can give you is that this 'particular' crash was
caused by the DOCUMENT itself, and you will need to de-corrupt it.

To begin with, I suggest that you make a copy and delete the chart from it.
Save it as a .docx, which will clean it up.

The see if you can re-insert the chart without further trouble.

Hope this helps

So far, I am quite disappointed with Office 2008. Word and Excel crash
repeatedly. The program acts like a beta.

Running on a MacBook Pro, 2gig ram, 30 gig free space on the disk. Open up
docx files, such as a 20 pape paper with one graphic in it, and the program
crashes. Ran Disk-Utility to ensure that the disk and permissions were good.
Ran Font-Book to make sure that no duplicate fonts were present. Trashed the
preferences file to ensure that no old prefs from Office 2004 were causing
problems.

Have opened other files on a similarly configured MacBook Pro and they also
crash. Copying charts from Excel to Word also cause the program to crash.

See the crash log below. In this crash log, the program had be running for 4
hours. In another crash log, the program had been running 11 seconds.

David

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-28 17:39:03 -0600
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: MicrosoftChartPlugin
Crashed Module Version: unknown
Crashed Module Offset: 0x0026ed8f
Blame Module Name: MicrosoftChartPlugin
Blame Module Version: unknown
Blame Module Offset: 0x0026ed8f
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x041e1d8f in ChartE2o::GetThisAsPWChartE2o() + 0x00000009
(MicrosoftChartPlugin + 0x0026ed8f)
# 2 0x03ff01f1 in DataIdleTaskManager::HrRegisterIdleTask(ChartE2o*, int) +
0x0000001F (MicrosoftChartPlugin + 0x0007d1f1)
# 3 0x03ff039c in DataDirtyHelper(ChartE2o*, DataIdleTaskManager**) +
0x00000058 (MicrosoftChartPlugin + 0x0007d39c)
# 4 0x04071592 in CrtDataSink::RegisterIdleTask() + 0x0000004A
(MicrosoftChartPlugin + 0x000fe592)
# 5 0x04071657 in CrtDataSink::SetFDirty(int, int) + 0x00000073
(MicrosoftChartPlugin + 0x000fe657)
# 6 0x040716e0 in CrtDataSink::HrSetDirty(int) + 0x00000020
(MicrosoftChartPlugin + 0x000fe6e0)
# 7 0x01a45fb6 in _DispCallFunc + 0x000002CE (MicrosoftOLEAutomation +
0x00051fb6)
# 8 0x01a109b2 in _VariantTimeToSystemTime + 0x00007E66
(MicrosoftOLEAutomation + 0x0001c9b2)
# 9 0x01a10cbe in _VariantTimeToSystemTime + 0x00008172
(MicrosoftOLEAutomation + 0x0001ccbe)
# 10 0x0194ca17 in _CoUnmarshalInterface + 0x000022CD (MicrosoftOLE +
0x0000fa17)
# 11 0x01955453 in _CoRegisterMessageFilter + 0x000076C7 (MicrosoftOLE +
0x00018453)
# 12 0x01955564 in _CoRegisterMessageFilter + 0x000077D8 (MicrosoftOLE +
0x00018564)
# 13 0x01955729 in _CoRegisterMessageFilter + 0x0000799D (MicrosoftOLE +
0x00018729)
# 14 0x01955be0 in _CoRegisterMessageFilter + 0x00007E54 (MicrosoftOLE +
0x00018be0)
# 15 0x01955d17 in _OleProcessLrpcAE + 0x00000029 (MicrosoftOLE + 0x00018d17)
# 16 0x92c6d668 in _gHelpers + 0x92C3C288 (AE + 0x00002668)
# 17 0x92c6d59e in _gHelpers + 0x92C3C1BE (AE + 0x0000259e)
# 18 0x92c6d445 in _gHelpers + 0x92C3C065 (AE + 0x00002445)
# 19 0x9493d211 in .objc_class_name_IPMDFontRange + 0x946145F1 (HIToolbox +
0x00032211)
# 20 0x00641f84 in _wdCommandDispatch + 0x00325FDC (Microsoft Word +
0x00640f84)
# 21 0x00002f78 in __mh_execute_header + 0x00001F78 (Microsoft Word +
0x00001f78)
# 22 0x0162ba08 in MEventHandler::FRemoveHandler(unsigned long, unsigned long)
+ 0x000001DE (MicrosoftComponentPlugin + 0x0009aa08)
# 23 0x94912863 in .objc_class_name_IPMDFontRange + 0x945E9C43 (HIToolbox +
0x00007863)
# 24 0x94911c9d in .objc_class_name_IPMDFontRange + 0x945E907D (HIToolbox +
0x00006c9d)
# 25 0x94911b02 in .objc_class_name_IPMDFontRange + 0x945E8EE2 (HIToolbox +
0x00006b02)
# 26 0x9494081c in .objc_class_name_IPMDFontRange + 0x94617BFC (HIToolbox +
0x0003581c)
# 27 0x94912c1c in .objc_class_name_IPMDFontRange + 0x945E9FFC (HIToolbox +
0x00007c1c)
# 28 0x94911c9d in .objc_class_name_IPMDFontRange + 0x945E907D (HIToolbox +
0x00006c9d)
# 29 0x9492e08e in .objc_class_name_
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]
 
J

Jesse Hodges (jhodges44

I also have been getting random crashes on a Mac G5 dual processor 233gHz, 2 GM RAM. I did not remove Office 2004 (Teacher/Student). The program (Word 12) crashes all the time. Opening menus, doing normal word documents. Nothing really fancy. I have Suitcase installed and the new word fonts appear along with my other fonts in the word font menu. The crashes are so random I can't pin them down to a single process. Also everytime I quit the program I get an "Unexpected Quit" dialogue box asking to report the crash. Can anyone help?
 
J

Jimi

My new Word 2008 is also crashing constantly on opening documents. It even crashes when I close the program. This is a horror!
 
J

jhodges44

RE: My previous cry for help (see above)

I got my crashing problem solved. I called in one of my two tech help freebies. Very helpful and the problem was solved. Apparently the preferences got corrupted during installation. I did not remove my old (Mac 2004) Student Teacher Office program. Trashing the word preference folder and the word 12.0 preference (plst) files and restarting did the trick.

Jesse Hodges
 
R

Ryan

I don't think it could be looking for those FONTS because on my father's MacBook it opens right up with little issue and I didn't install those FONTS on his computer either... Something is hanging HARD on startup!
 
J

John McGhie

Hi Ryan:

There are several different issues that can cause Word 2008 to misbehave on
startup.

I don't have enough information to enable me to say which one you have.

I need to know what type of CPU you have, which version of Mac OS X you are
using, which version of Office you are using, and which updates (if any) you
have applied.

Cheers

I don't think it could be looking for those FONTS because on my father's
MacBook it opens right up with little issue and I didn't install those FONTS
on his computer either... Something is hanging HARD on startup!
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
 
C

CyberTaz

Hi Ryan -

Perhaps the newsgroup interface is contributing to the circumstances, but
you have your issue fragmented into at least 3 different threads. Granted
they all revolve around a similar subject, but having your replies scattered
about makes it impossible for us or *you* to focus effectively on *your*
problem - i.e. John has just asked you for info you have already provided in
a different thread and to which the same suggestions are being offered for a
second or third time, and you yourself replied in this thread to a
suggestion offered in another thread :) Confusion ensues.

Some suggestions for future reference:

1- Always post your issue as a new message - even if you *think* it's
identical to an issue someone else has posted elsewhere.

2- Certainly monitor the other postings - researching the content already
posted is commendable - & if there appears to be a solution that will fit
your scenario give it a shot, but

3- Reply within your own thread & indicate whether what you have tried was
successful or what the results were.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
D

Drdul

For what it's worth (and hopefully to help others with the same problem), I was able to solve my case of Word crashing repeatedly by saving the offending document (created a few years ago with Word 2002 for Windows) as a .docx document, quitting Word, relaunching Word, and opening the new .docx document.
 
N

neila452

I am running a MacBook Pro Core Duo 2.2 Ghz with 3 mb of RAM.

I too have had the problem of repeated crashes with Word 2008. I have tried everything recommended here and in the other threads. None of the solutions offered have worked. Finally, I have solved the problem: I reinstalled Word 2004.

I've found that I am able to run Word 2004 as well as the rest of the Office 2008 suite -- PowerPoint, Excel, and Entourage. So far, no problems doing this. And, oh the joy of not having my word processor crash every ten minutes.

I plan to ignore Word 2008 until Microsoft issues an update. As it is now, Word 2008 is very unstable; it is unsuitable for professionals (in my case, a college professor) who depend daily upon their word processing software.

Go back to Word 2004 is my advice. Forget Word 2008 for now.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Word and Endnote X1 an explosive combination 15
Word Crashes when selecting help menu 6
Mac Word shuts down sometimes when saving ordoing spell check in another language 1
Word 2008 crashes after update 5
No luck with Word 2008: crash at launch 6
Word 2008 Crashes Consistently 28
Excel keeps crashing 1
Word crash - don't know the reason 8

Top