We were also having the pinwheel of death when pasting any text into Word or
Excel. After much trial and error it was found to be a whiteboard software
program we use made by Promethean called Inspire. Updating the Inspire program
to the newest version eliminated the copy/paste problem. When Word crashed
there were calls to the Activ services. We are currently using Inspire ver.
1.4.20411 (April 2010) and Office 2008 ver. 12.2.4 (100205), OS X ver. 10.6.3
with no copy/paste problems at the moment. Hope this helps someone.
Thanks,
Mike
Rutherford County School District
Forest City, NC 28043
macuser198 wrote:
Word 2008 freezes when copying text.
06-Dec-09
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Hi all, <br>
my copy of Word 2008 constantly hangs (I get the spinning wheel) when I try to
copy anything from other applications including text via Safari from the
internet. I have already tried reinstalling it but I still have the same
problem. I am running Snow Leopard. Does anyone know of a potential solution?
<br>
Thanks.
Previous Posts In This Thread:
Word 2008 freezes when copying text.
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Hi all, <br>
my copy of Word 2008 constantly hangs (I get the spinning wheel) when I try to
copy anything from other applications including text via Safari from the
internet. I have already tried reinstalling it but I still have the same
problem. I am running Snow Leopard. Does anyone know of a potential solution?
<br>
Thanks.
If it occurs when you are *copying* it most likely is not a problem with
If it occurs when you are *copying* it most likely is not a problem with Word
itself. Cutting/Copying is a function of the operating system in conjunction
with the design of the program you are using at the time. OTOH, If it
actually occurs when *pasting*, that is a different story.
This is something that was addressed in previous updates & those updates are
critical to the operation of Office in Snow Leopard. It sounds like you
have not applied those updates. Your installation of Office should be at
12.2.3 & you need the 10.6.2 update of Snow Leopard. Once you have all the
software updated run Disk Utility - Repair Disk Permissions, restart your
Mac & see if the problem persists.
BTW: Reinstalling Office is *rarely* the proper procedure for any type of
issue & can actually do more harm than good... Such as getting Office back
up to date as well as other issues. If you have any problems reply here with
specific details on how to proceed.
HTH |:>)
Bob Jones
[MVP] Office:Mac
On 12/6/09 9:45 AM, in article (e-mail address removed)2ac0,
Sorry, should have been more specific.
Sorry, should have been more specific. The problem occurs when *pasting* into
Word, although it seems that Excel also hangs when trying to paste. I am
running 12.2.3 Office and 10.6.2 Snow Leopard. Following your suggestion I ran
Disk Utility and repaired disk permissions and restarted. Problem still
persists. Do you have any suggestions? <br><br>> If it occurs when you are
*copying* it most likely is not a problem with Word <br>
OK, now that those issues are ruled out: What is the nature of the
OK, now that those issues are ruled out: What is the nature of the copied
material? Where are you copying it from? What program are you using when you
do the copying? What other details can you provide?
Regards |:>)
Bob Jones
[MVP] Office:Mac
On 12/8/09 8:08 AM, in article (e-mail address removed)2ac0,
The copied material is seemingly any type of text or image.
The copied material is seemingly any type of text or image. But when I tested
it using different programs it was quite puzzling. Both Word and Excel froze
when trying to paste material from Safari and Textedit. But for some reason it
seemed to work fine from Firefox. I do not know what this means but it might
implicate the source of the issue. Any ideas? <br><br>Regards, <br><br>> OK,
now that those issues are ruled out: What is the nature of the copied <br>
Effectively, this means that the code you have on the clipboard can not
Effectively, this means that the code you have on the clipboard can not be
interpreted by Word.
It may be that you are attempting to copy from a "secure" web page that
insists on refreshing the page when you try to paste, and Word is waiting
for the refresh to happen, but it cannot because the browser has the page
locked.
You can get lots of silliness like this trying to paste active content from
web pages.
Which page are you trying to copy from? I will take a look.
Cheers
On 13/12/09 10:42 PM, in article (e-mail address removed)2ac0,
--
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matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Hi John, <br>I just tried to do it from this webpage and the same error, of
Hi John, <br>
I just tried to do it from this webpage and the same error, of endlessly
rotating wheel, occurred. With Firefox however, there was no problem just from
Safari and Textedit. What can I try? <br><br>> Effectively, this means that
the code you have on the clipboard can not be <br>
Sorry, I need the URL of the web page you are looking at.
Sorry, I need the URL of the web page you are looking at. There are about
five different websites all feeding into the server I am looking at, which
is not a "Web Page".
Sorry...
On 15/12/09 12:30 AM, in article (e-mail address removed)2ac0,
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
Hi John, <br><br>I have tested these pages, none of them work.
Hi John, <br><br>I have tested these pages, none of them work. Although I can
copy the URL from the address bar into a word document without any problems
any text from any website will not work. <br><br><a
href="
http://www.officeformac.com/ms/ProductForums/Word/8965/5">
http://www.off
iceformac.com/ms/ProductForums/Word/8965/5</a> <br>
<a href="
http://www.google.com.au/">
http://www.google.com.au/</a> <br>
<a href="
http://ninemsn.com.au/">
http://ninemsn.com.au/</a> <br><br>Any
advice?
No. They all work here (or at least, they do not hang Word...
No. They all work here (or at least, they do not hang Word...)
Check your firewall: if the firewall is blocking Word from accessing the
Internet, it will hang when pasting web pages.
Other than that, if you are sure those updates are applied, I cannot think
what might be causing this. Are you running any haxies such as TypeItForMe
that might be interfering with the operation of the clipboard?
Cheers
On 15/12/09 1:05 PM, in article (e-mail address removed)2ac0,
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
I am having no problem with copy/paste here with either of the URLs youlisted
I am having no problem with copy/paste here with either of the URLs you
listed - or any others, for that matter, using:
Office 12.2.3
OS X 10.4.11
Safari 4.0.4
Try logging in while holding the Shift key & see if the problem persists. If
it does not there is definitely some program which launches automatically
that is interfering with the clipboard operation.
Does the same thing happen if you use Word's Edit> Paste Special options
rather than simply pasting?
What most makes me suspect that this is not an Office issue is the fact that
you have mentioned several times that the hang occurs when you paste content
from TextEdit. AFAIK, there is nothing that a TextEdit file can contain
which should present a problem of that nature when pasted into either Word
or Excel. I am still leaning toward an influence external of Office.
If the problem continues it might be worth fetching the OS X 10.6.2 COMBO
Update from Apple Downloads & reapplying that.
http://www.apple.com/support/downloads/
HTH |:>)
Bob Jones
[MVP] Office:Mac
On 12/15/09 1:55 AM, in article C74D7E0C.5EE0%
[email protected], "John
We have the same Problem,if I copy in Safari or pages and want to paste into
We have the same Problem,
if I copy in Safari or pages and want to paste into Word 2008, word
freezes. it is even if I have something out of safari or pages in the
clipboard and start writing something in word (without pasting), word
2008 freezes.
But if I copy something out of firefox everything works well. We have
5 macs. On 2 systems we have this problem. One has just been
installed. I also tried other users, new users...nothing helped.
Best regards,
Michael
You have not specified your software environment, so there is not much we
You have not specified your software environment, so there is not much we can
do to help you.
Versions and update levels, please, or we cannot help.
On 17/12/09 11:59 PM, in article
(e-mail address removed), "macilv"
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
canv"mHi,ok we have everything up to date:MacOS: 10.6.2Word 2008: 12.2.
can
v"
m
Hi,
ok we have everything up to date:
MacOS: 10.6.2
Word 2008: 12.2.3
Best regards,
Michael
Hi Michael:OK, that is the combination I am using, so now tell me which URLs
Hi Michael:
OK, that is the combination I am using, so now tell me which URLs you are
trying to paste, because it works here...
Out of either Firefox or Safari.
How much memory do you have in that box? Which file format is the word
document in? Does this happen in a new blank document?
It may be worth deleting your Normal.dotm.
Cheers
On 22/12/09 10:28 AM, in article
(e-mail address removed), "macilv"
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:
[email protected]
... And what version/update of Safari?
... And what version/update of Safari?
Regards |:>)
Bob Jones
[MVP] Office:Mac
On 12/22/09 4:34 AM, in article C756DDBE.644F%
[email protected], "John
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