Word 2008 (Mac) crashes on old .doc files, does not "recover" properly

[Neo Geshel]

A client of mine has a strange problem. She has just moved to a Mac
within the last six months. Her copy of Word 2008 appears to be crashing
whenever she begins to edit an old word doc from Office 2003 (from her
old PC).

However, she has also begun experiencing crashes involving brand-new
docx files.

In addition, these crashes do not “recover†properly. Theapp says that
it will re-start with a saved copy of what she was working on, but when
the app gets back up and running there is nothing - no document, no
auto-saved copy, nothing except a blank, new page.

Any suggestions on what might be happening?

She lives about an hour and a bit away from me, so I am not going to
visit for a few days, but I would love to have some sort of a
clue/answer for her once I make the trip.

Any and all help would be appreciated.
TIA.
...Geshel
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[Terry Farrell]

It suggest a partially corrupt normal.dotm or printer driver and/or
congested temp folder. However, there is a specific NG for WordMac which
will probably give you more experienced advice than this NG.

 

[Neo Geshel]

It suggest a partially corrupt normal.dotm or printer driver and/or
congested temp folder. However, there is a specific NG for WordMac which
will probably give you more experienced advice than this NG.

Thanks. Done.
...Geshel
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