Word 2016 does not print envelopes


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After creating an envelope and clicking the print button nothing happens. There is no signal to the printer.
A 'normal' A4 file is printed correctly.

And by the way, printing a WordPerfect envelope does not present a problem.

What is the case?
Ruurd Koopmans
 

macropod

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Have you tried repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?
 
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After creating an envelope and clicking the print button nothing happens. There is no signal to the printer.
A 'normal' A4 file is printed correctly.

And by the way, printing a WordPerfect envelope does not present a problem.

What is the case?
Ruurd Koopmans
New installation of MS Office 2016 did not help. As soon as I give the print command the printer switches to "red". And there is no print assignment in the do list..
 

macropod

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In that case, I suggest checking the printer maker's website for an updated driver, then uninstalling the present driver and reinstalling the latest one.
 
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In that case, I suggest checking the printer maker's website for an updated driver, then uninstalling the present driver and reinstalling the latest one.
That did not help either.
An Envelope from the online template however is printed allright.
 
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Which windows version do you have? Maybe you need a new driver for your printer to have it work correctly in your pc.
 

macropod

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I already suggested that - and the OP replied that it didn't help. See the last two posts before yours...
 
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Have you tried repairing the Office installation (via Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair)?
I use Windows 10, MS Office 2016 Prof plus and a HP Laserjet P 1102.
Correction: there is a signal to the printer but the wrong signal: the printer turns from "green to red" and must be switched off in order to use again.
 

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