Word 97 cannot change Page Setup

dsl · Jun 30, 2004

I have been working on a problem all day with no answers. I change the page setup margins and paper size, which insists on being 8" wide x 1' high, push OK, go back to the page setup and it is the same as it was. I have pushed the "set as default" button, I have brought up the Normal.dot file, changed it, saved it as the articles in this discussion group have suggested--nothing seems to work.

I know that somewhere Word is being told to keep the settings where they are, I just cannot find that somewhere to change it.

I am running Word 97 on a Windows XP operating system. The system also has Microsoft Works on it.

I would be most appreciative if someone could help.

Thank you,
dsl

dsl · Jul 2, 2004

This problem is now solved with the solution to my previous posting of having WORD97 close when trying to save or print--

The answer was deselecting the option to run WORD in Windows 95 or 98, etc. in Explorer|Program Files|Microsoft Office|Microsoft Word|right click Properties|Compatibility tab|deselect "Run this program in compatibility mode for:"

All functions of the program seem to be back to normal. And a big THANK YOU goes to Suzanne S. Barnhill for her perspective on the problem!

Suzanne S. Barnhill · Jul 2, 2004

Thanks to Beth Melton for discovering the cause of this problem.

dsl said:
This problem is now solved with the solution to my previous posting of

having WORD97 close when trying to save or print--

The answer was deselecting the option to run WORD in Windows 95 or 98,

All functions of the program seem to be back to normal. And a big THANK

YOU goes to Suzanne S. Barnhill for her perspective on the problem!page setup margins and paper size, which insists on being 8" wide x 1' high,
push OK, go back to the page setup and it is the same as it was. I have
pushed the "set as default" button, I have brought up the Normal.dot file,
changed it, saved it as the articles in this discussion group have
suggested--nothing seems to work.