S
S Norah
We have experienced for the last two years (but more
frequently within the last few months), a random problem
wherein documents that are either newly created or pre-
existing will suddenly enable the document protection
feature. The cursor will not move within the document
and it appears as if the document is frozen or the
application is not responding.
We have tossed this issue around and have come up with
several theories which may be responsible for the
document protection feature enabling: (1) the use of
macros either in the document or during editing sessions
in previous documents; (2) using the form feature with
macros either in the document or during an editing
session in a previous document; (3) use of a series of
unknown shortcut keys; (4) accessing documents from
outside the firm that attach this feature to any new or
existing in-house documents.
We are using iManage, Office XP and Word 97. Our
resolution is to have the user within that document
select Tools/Unprotect Document.
We will continue to investigate this issue but would
appreciate any assistance you can give us, as we have
seen an increase in this problem with all of our users.
frequently within the last few months), a random problem
wherein documents that are either newly created or pre-
existing will suddenly enable the document protection
feature. The cursor will not move within the document
and it appears as if the document is frozen or the
application is not responding.
We have tossed this issue around and have come up with
several theories which may be responsible for the
document protection feature enabling: (1) the use of
macros either in the document or during editing sessions
in previous documents; (2) using the form feature with
macros either in the document or during an editing
session in a previous document; (3) use of a series of
unknown shortcut keys; (4) accessing documents from
outside the firm that attach this feature to any new or
existing in-house documents.
We are using iManage, Office XP and Word 97. Our
resolution is to have the user within that document
select Tools/Unprotect Document.
We will continue to investigate this issue but would
appreciate any assistance you can give us, as we have
seen an increase in this problem with all of our users.