Word as email editor selection greyed out.

[MikeinMemphis]

It seems that here at my work an end user is unable to select Word as the
email editor in Office XP. Everything I can think of to look at that might
effect this selection appears fine. Almost the entire Message Format section
of Options is greyed out. "Compose in this messagte format:", "Use Microsoft
Office Word to edit e-mail messages", and "Use Microsoft Office Word to read
Rich Text e-mail messages" are all three greyed out. Any ideas?

 

[Brian C]

Is Word installed? If not, the option is grayed out.

 

[MikeinMemphis]

Word is installed and fucntions correctly. This was the first thing I tried
and should have been mentioned. Do you think a reinstall of Word might be in
order?

 

[Brian C]

Are they different versions? If you have Office 2003, for example, it won't
notice Word 2002.

 

[MikeinMemphis]

Outlook 2002 SP3
Word 2002 SP3

Are they different versions? If you have Office 2003, for example, it won't
notice Word 2002.

 

[Milly Staples [MVP - Outlook]]

Any GPOs in effect?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, MikeinMemphis asked:

| It seems that here at my work an end user is unable to select Word as
| the email editor in Office XP. Everything I can think of to look at
| that might effect this selection appears fine. Almost the entire
| Message Format section of Options is greyed out. "Compose in this
| messagte format:", "Use Microsoft Office Word to edit e-mail
| messages", and "Use Microsoft Office Word to read Rich Text e-mail
| messages" are all three greyed out. Any ideas?