Word cannot open Mathtype

[xiaoqingyier]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel I have just installed snow leopard and Office 2008. I installed Mathtype 6.0 for Mac successfully, but when I open word, I cannot click the "insert eqn" button. When I copy math expressions into word, they are shown as pictures. In powerpoint, I can click the "insert eqn" button, but the following message appears, "The server application, source file, or item cannot be found. Check that the path and file name are correct, or try reinstalling the server application". Can somebody help me solve this problem?

 

[John McGhie]

Hi Xiaoqin:

I would say you're in a bit of trouble. There's a raft of "restrictions"
concerning the bits of MathType 6 that don't work in Word 2008.

http://www.dessci.com/en/products/mathtype/works_with.htm

At MathType on the Mac can't read Word 2007 equations from the PC.

Bob Mathews from Design Science will be along in a moment to explain exactly
what to do.

In the meantime, "how" did you install Office 2008 and MathType? For
MathType to work as far as it can in Word 2008, you need to perform a fresh
install of Office 2008 and MathType.

Any attempt to "upgrade" or "migrate" Office is likely to fail.

You also MUST apply all the updates to OS 10.6 and Office 2008, and then
"Resolve Duplicates" in Font Book. If you don't do these steps, nothing
works right in OS 10.6.

Wait for Bob Mathews: he'll be here in a moment. He may recommend that we
do a "Remove and Replace", in which case, we'll talk you through that.

Cheers

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
I have just installed snow leopard and Office 2008. I installed Mathtype 6.0
for Mac successfully, but when I open word, I cannot click the "insert eqn"
button. When I copy math expressions into word, they are shown as pictures. In
powerpoint, I can click the "insert eqn" button, but the following message
appears, "The server application, source file, or item cannot be found. Check
that the path and file name are correct, or try reinstalling the server
application". Can somebody help me solve this problem?

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[Bob Mathews]

The other thing that MathType needs under Snow Leopard is something
called Rosetta. Rosetta is part of Snow Leopard, but is not installed
by default. (Rosetta is an OS component that enables running on an
Intel Mac software that was written for a PowerPC-based Mac.) What
*should* happen without Rosetta is the first time you run an app
requiring Rosetta, you should get a dialog saying something like "To
open MathType, you need to install Rosetta. Would you like to install
it now?". It could be that you did get this dialog, but didn't
understand what it was for, so clicked "Not Now".

So, the first step it to try running MathType directly from the hard
drive, not from Word. If MathType isn't in your Dock, find it on your
hard drive at Applications > MathType 6. Be sure to watch out for the
pop-up asking if you want to install Rosetta, and install it when it
asks. It'll probably want to download something from Apple, so you'll
have to grant it access to the internet too, if it asks for that.

If you're able to start MathType from the hard drive, you may not have
to reinstall it. If MathType won't open from the hard drive, the
problem is more serious than just the "hooks" that make it work within
Office. The first step is to reinstall MathType and see if that works.

If MathType opens from your hard drive, the next thing to try is to
see if you can copy an equation from MathType and paste it into a Word
2008 document. If that works, save the document and close it. Close
MathType (don't just click the "stoplight"; close the program, either
from the Quit command on the MathType menu, or the Command+Q shortcut.
Reopen the document in Word 2008 and double-click the equation. If it
opens, at least you know that part works. If it gives you the same
errors you reported in your original post, try reinstalling MathType.

Write back and let us know how it goes.

--
Bob Mathews
Director of Training
Design Science, Inc.
bobm at dessci.com
http://www.dessci.com/free.asp?free=news
FREE fully-functional 30-day evaluation of MathType
MathType, MathFlow, MathPlayer, MathDaisy, Equation Editor

 

[xiaoqingyier]

Hi John,
Thanks for your reply. I update my system from Leopard to Snow leopard. Then I download Office 2008 (Student Edition) from our school website and installed it. Then I downloaded the trial version of Mathtype 6.0 for Mac and installed it. When I open word, I can see the button for "insert eqn", but its color is grey and I can't click on it. When I open power point, I can see the the button and be able to click the button, but the message "The application, ...... try reinstalling the server application" appears.

Hi Xiaoqin:
>
> I would say you're in a bit of trouble. There's a raft of "restrictions"
> concerning the bits of MathType 6 that don't work in Word 2008.
>
> http://www.dessci.com/en/products/mathtype/works_with.htm
>
> At MathType on the Mac can't read Word 2007 equations from the PC.
>
> Bob Mathews from Design Science will be along in a moment to explain exactly
> what to do.
>
> In the meantime, "how" did you install Office 2008 and MathType? For
> MathType to work as far as it can in Word 2008, you need to perform a fresh
> install of Office 2008 and MathType.
>
> Any attempt to "upgrade" or "migrate" Office is likely to fail.
>
> You also MUST apply all the updates to OS 10.6 and Office 2008, and then
> "Resolve Duplicates" in Font Book. If you don't do these steps, nothing
> works right in OS 10.6.
>
> Wait for Bob Mathews: he'll be here in a moment. He may recommend that we
> do a "Remove and Replace", in which case, we'll talk you through that.
>
> Cheers
>
> On 4/04/10 11:25 AM, in article (e-mail address removed)2ac0,
> "[email protected]" wrote:
>

> > Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
> > I have just installed snow leopard and Office 2008. I installed Mathtype 6.0
> > for Mac successfully, but when I open word, I cannot click the "insert eqn"
> > button. When I copy math expressions into word, they are shown as pictures. In
> > powerpoint, I can click the "insert eqn" button, but the following message
> > appears, "The server application, source file, or item cannot be found. Check
> > that the path and file name are correct, or try reinstalling the server
> > application". Can somebody help me solve this problem?

>
> This email is my business email -- Please do not email me about forum
> matters unless you intend to pay!
>
> --
>
> John McGhie, Microsoft MVP (Word, Mac Word); Consultant Technical Writer,
> McGhie Information Engineering Pty Ltd, Sydney, Australia.
> Ph: +61 (0)4 1209 1410; mailto:[email protected]
>
>
>

 

[xiaoqingyier]

Hi Bob,
Thanks for your reply. I can open Mathtype from hard drive. Besides, I can copy a equation from Mathtype and paste it in word. However, before the equation appears, there is a message saying "There is insufficient memory. Save the document now." I quit Mathtype and save the word document. After I reopen it, I click on the equation, but nothing happens. It seems that word treats the equation as a picture.

I reinstalled Mathtype, the same problem was not solved. And I installed both Office and Mathtype, it still didn't work. I used to use Mac OS X Leopard, and Mathtype worked well in word.

The other thing that MathType needs under Snow Leopard is something
> called Rosetta. Rosetta is part of Snow Leopard, but is not installed
> by default. (Rosetta is an OS component that enables running on an
> Intel Mac software that was written for a PowerPC-based Mac.) What
> *should* happen without Rosetta is the first time you run an app
> requiring Rosetta, you should get a dialog saying something like "To
> open MathType, you need to install Rosetta. Would you like to install
> it now?". It could be that you did get this dialog, but didn't
> understand what it was for, so clicked "Not Now".
>
> So, the first step it to try running MathType directly from the hard
> drive, not from Word. If MathType isn't in your Dock, find it on your
> hard drive at Applications > MathType 6. Be sure to watch out for the
> pop-up asking if you want to install Rosetta, and install it when it
> asks. It'll probably want to download something from Apple, so you'll
> have to grant it access to the internet too, if it asks for that.
>
> If you're able to start MathType from the hard drive, you may not have
> to reinstall it. If MathType won't open from the hard drive, the
> problem is more serious than just the "hooks" that make it work within
> Office. The first step is to reinstall MathType and see if that works.
>
> If MathType opens from your hard drive, the next thing to try is to
> see if you can copy an equation from MathType and paste it into a Word
> 2008 document. If that works, save the document and close it. Close
> MathType (don't just click the "stoplight"; close the program, either
> from the Quit command on the MathType menu, or the Command+Q shortcut.
> Reopen the document in Word 2008 and double-click the equation. If it
> opens, at least you know that part works. If it gives you the same
> errors you reported in your original post, try reinstalling MathType.
>
> Write back and let us know how it goes.
>
> --
> Bob Mathews
> Director of Training
> Design Science, Inc.
> bobm at dessci.com
> http://www.dessci.com/free.asp?free=news
> FREE fully-functional 30-day evaluation of MathType
> MathType, MathFlow, MathPlayer, MathDaisy, Equation Editor
>
> On 4-Apr-2010, John McGhie wrote:
>

> > I would say you're in a bit of trouble. There's a raft of
> > "restrictions" concerning the bits of MathType 6 that don't work in
> > Word 2008.
> >
> > On 4/04/10 11:25 AM, xiaoqingyier wrote:
> >

>

 

[xiaoqingyier]

Another thing to notice is that Mathtype can work well in Pages.

The other thing that MathType needs under Snow Leopard is something
> called Rosetta. Rosetta is part of Snow Leopard, but is not installed
> by default. (Rosetta is an OS component that enables running on an
> Intel Mac software that was written for a PowerPC-based Mac.) What
> *should* happen without Rosetta is the first time you run an app
> requiring Rosetta, you should get a dialog saying something like "To
> open MathType, you need to install Rosetta. Would you like to install
> it now?". It could be that you did get this dialog, but didn't
> understand what it was for, so clicked "Not Now".
>
> So, the first step it to try running MathType directly from the hard
> drive, not from Word. If MathType isn't in your Dock, find it on your
> hard drive at Applications > MathType 6. Be sure to watch out for the
> pop-up asking if you want to install Rosetta, and install it when it
> asks. It'll probably want to download something from Apple, so you'll
> have to grant it access to the internet too, if it asks for that.
>
> If you're able to start MathType from the hard drive, you may not have
> to reinstall it. If MathType won't open from the hard drive, the
> problem is more serious than just the "hooks" that make it work within
> Office. The first step is to reinstall MathType and see if that works.
>
> If MathType opens from your hard drive, the next thing to try is to
> see if you can copy an equation from MathType and paste it into a Word
> 2008 document. If that works, save the document and close it. Close
> MathType (don't just click the "stoplight"; close the program, either
> from the Quit command on the MathType menu, or the Command+Q shortcut.
> Reopen the document in Word 2008 and double-click the equation. If it
> opens, at least you know that part works. If it gives you the same
> errors you reported in your original post, try reinstalling MathType.
>
> Write back and let us know how it goes.
>
> --
> Bob Mathews
> Director of Training
> Design Science, Inc.
> bobm at dessci.com
> http://www.dessci.com/free.asp?free=news
> FREE fully-functional 30-day evaluation of MathType
> MathType, MathFlow, MathPlayer, MathDaisy, Equation Editor
>
> On 4-Apr-2010, John McGhie wrote:
>

> > I would say you're in a bit of trouble. There's a raft of
> > "restrictions" concerning the bits of MathType 6 that don't work in
> > Word 2008.
> >
> > On 4/04/10 11:25 AM, xiaoqingyier wrote:
> >

>

 

[John McGhie]

OK, you need to do a full "Remove and Replace". Installing has no effect at
all unless you first remove.

Either your preferences or your Normal template have picked up rubbish from
a previous version.

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Run the Remove Office tool from
</Applications/Microsoft Office 2008/Additional Tools/Remove Office>

3) Find and delete the file Normal.dotm. Unless you have moved it, it
should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

~/Library/Preferences/com.Microsoft.Word.plist

5) ~/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

6) Ensure that your copy of OS X is right up-to-date with the latest patches
issued by Apple. Run Software Update until it finds nothing!

7) Now insert the CD and install Office 2008.

8) Then Repair Permissions with Disk Utility.

9) Now start Font Book and "Resolve Duplicates". Office installs some later
versions of fonts already in place: you must get the duplicates out, or Word
will crash.

10) Then re-install or reapply the 12.2.0 and 12.2.3 and 12.2.4 updates, in
that order.

11) Repair permissions again.

12) NOW re-install MathType, and it should work.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Hope this helps

Hi Bob,
Thanks for your reply. I can open Mathtype from hard drive. Besides, I can
copy a equation from Mathtype and paste it in word. However, before the
equation appears, there is a message saying "There is insufficient memory.
Save the document now." I quit Mathtype and save the word document. After I
reopen it, I click on the equation, but nothing happens. It seems that word
treats the equation as a picture.

I reinstalled Mathtype, the same problem was not solved. And I installed both
Office and Mathtype, it still didn't work. I used to use Mac OS X Leopard, and
Mathtype worked well in word.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[MrMathType]

One other thing to look for is that there's one file that above all is
critical to this process, and that file is named "OLE Registration Database
11". On my PowerBook, this file was located in
~/Library/Preferences/Microsoft. Once you delete that file, run the MathType
installer again (you shouldn't have to uninstall first), and that should
clear it up.

If the "OLE Registration Database 11" file isn't in the folder I identified
above, it's probably in the Office 2008 subfolder, but that's one of the ones
John had you delete anyway.

Bob

OK, you need to do a full "Remove and Replace". Installing has no effect at
all unless you first remove.

Either your preferences or your Normal template have picked up rubbish from
a previous version.

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Run the Remove Office tool from
</Applications/Microsoft Office 2008/Additional Tools/Remove Office>

3) Find and delete the file Normal.dotm. Unless you have moved it, it
should be in
/Users/~/Library/Application Support/Microsoft/Office/User Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

~/Library/Preferences/com.Microsoft.Word.plist

5) ~/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

6) Ensure that your copy of OS X is right up-to-date with the latest patches
issued by Apple. Run Software Update until it finds nothing!

7) Now insert the CD and install Office 2008.

8) Then Repair Permissions with Disk Utility.

9) Now start Font Book and "Resolve Duplicates". Office installs some later
versions of fonts already in place: you must get the duplicates out, or Word
will crash.

10) Then re-install or reapply the 12.2.0 and 12.2.3 and 12.2.4 updates, in
that order.

11) Repair permissions again.

12) NOW re-install MathType, and it should work.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Hope this helps

On 6/04/10 11:56 AM, in article (e-mail address removed)2ac0,

Hi Bob,
Thanks for your reply. I can open Mathtype from hard drive. Besides, I can

[quoted text clipped - 67 lines]
--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[Bob Mathews]

LOL -- I see when I registered at MacKB.com to answer this post, it
used my MacKB.com user name as the "Sender" name for the post.
Normally I use News Rover, and really like it, but Xiaoquing's posts
were all coming through as HTML attachments, instead of inline
text-formatted newsgroup posts.

--
Bob Mathews
Director of Training
Design Science, Inc.
bobm at dessci.com
http://www.dessci.com/free.asp?free=news
FREE fully-functional 30-day evaluation of MathType
MathType, MathFlow, MathPlayer, MathDaisy, Equation Editor

 

[John McGhie]

{Giggle} I thought we had an impersonator in here for a moment, then I
realised the answer was correct so it must have been YOU

LOL -- I see when I registered at MacKB.com to answer this post, it
used my MacKB.com user name as the "Sender" name for the post.
Normally I use News Rover, and really like it, but Xiaoquing's posts
were all coming through as HTML attachments, instead of inline
text-formatted newsgroup posts.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[xiaoqingyier]

I can use Resolve Duplicates command to deactivate all the fonts with warnings except one, symbol. I tried that command and nothing happened. I click symbol and there are &quot;regular&quot; and &quot;symbol&quot; there. There is a yellow triangle beside &quot;regular&quot;, which tells me that multiple copies of this font are installed.

 

[John McGhie]

Use "Reveal in Finder" to see where the font files are, and delete one of
them.

It may be that the bad copy is in /System/Library/Fonts instead of
/Library/Fonts. The System/Library is required by the system, so you need
to be careful what you do in there.

Cheers

I can use Resolve Duplicates command to deactivate all the fonts with warnings
except one, symbol. I tried that command and nothing happened. I click symbol
and there are "regular" and "symbol" there. There is a yellow triangle beside
"regular", which tells me that multiple copies of this font are installed.

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]