Word closes when I click on the tools button

[mel]

Everytime I click on the Tools menu button I get a message that Microsoft
Word has encountered a problem and needs to shut down. I have already
uninstalled and reinstalled the program. Can anybody help please?? Thank
you

 

[Stefan Blom]

First try deleting the Data key in the registry as described at
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm. If that doesn't
help, see http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for
general trouble-shooting.