Word crash - don't know the reason

W

Winkins_Lam

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I started edit an essay last week. It was OK when I opened the file last night and try add more. It now crash after 20 seconds or after I added a few words.

I tried the save as html method, I also tried the copy and paste in new document method. Not workable.

Can anyone help? Thanks in advance.

Here is the error message:-

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-05 21:44:54 +0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.7.090302
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.1.7.090302
Crashed Module Offset: 0x0035ff97
Blame Module Name: Microsoft Word
Blame Module Version: 12.1.7.090302
Blame Module Offset: 0x0035ff97
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x00360f97 in _wdCommandDispatch + 0x0004423B (Microsoft Word + 0x0035ff97)
# 2 0x003642c8 in _wdCommandDispatch + 0x0004756C (Microsoft Word + 0x003632c8)
# 3 0x0057eba5 in _wdCommandDispatch + 0x00261E49 (Microsoft Word + 0x0057dba5)
# 4 0x0057f745 in _wdCommandDispatch + 0x002629E9 (Microsoft Word + 0x0057e745)
# 5 0x0057fa54 in _wdCommandDispatch + 0x00262CF8 (Microsoft Word + 0x0057ea54)
# 6 0x0057fd02 in _wdCommandDispatch + 0x00262FA6 (Microsoft Word + 0x0057ed02)
# 7 0x008ba258 in _wdGetApplicationObject + 0x0018506E (Microsoft Word + 0x008b9258)
# 8 0x008ba328 in _wdGetApplicationObject + 0x0018513E (Microsoft Word + 0x008b9328)
# 9 0x00003d5c in __mh_execute_header + 0x00002D5C (Microsoft Word + 0x00002d5c)
# 10 0x00003e5d in __mh_execute_header + 0x00002E5D (Microsoft Word + 0x00002e5d)
# 11 0x00c5c763 in _wdGetApplicationObject + 0x00527579 (Microsoft Word + 0x00c5b763)
# 12 0x0162a1b2 in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin + 0x000ad1b2)
# 13 0x94de06c4 in .objc_class_name_IPMDFontRange + 0x94AB5A84 (HIToolbox + 0x0009e6c4)
# 14 0x95832b25 in .objc_class_name___NSCFSet + 0x956E7BE5 (CoreFoundation + 0x00073b25)
# 15 0x95832cd8 in .objc_class_name___NSCFSet + 0x956E7D98 (CoreFoundation + 0x00073cd8)
# 16 0x94d722c0 in .objc_class_name_IPMDFontRange + 0x94A47680 (HIToolbox + 0x000302c0)
# 17 0x94d720d9 in .objc_class_name_IPMDFontRange + 0x94A47499 (HIToolbox + 0x000300d9)
# 18 0x94eb546b in .objc_class_name_IPMDFontRange + 0x94B8A82B (HIToolbox + 0x0017346b)
# 19 0x0166ab38 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000edb38)
# 20 0x00ae70fb in _wdGetApplicationObject + 0x003B1F11 (Microsoft Word + 0x00ae60fb)
# 21 0x00af01af in _wdGetApplicationObject + 0x003BAFC5 (Microsoft Word + 0x00aef1af)
# 22 0x0225545c in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a345c)
# 23 0x00ad554c in _wdGetApplicationObject + 0x003A0362 (Microsoft Word + 0x00ad454c)
# 24 0x00002d42 in __mh_execute_header + 0x00001D42 (Microsoft Word + 0x00001d42)
# 25 0x00002c69 in __mh_execute_header + 0x00001C69 (Microsoft Word + 0x00001c69)

X86 Thread State:
eax: 0x24318ffd ebx: 0x1a07ef50 ecx: 0x0000fea4 edx:0x2424491d
edi: 0x0000835a esi: 0x00000000 ebp: 0xbfffe8a8 esp:0xbfffe830
ss: 0x0000001f eip: 0x00360f97 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x918672e6 in _signgam + 0x916C03C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x918eeeab in _signgam + 0x91747F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01ac1d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01ac13e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01ac146c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01ac1f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x91898095 in _signgam + 0x916F1171 (libSystem.B.dylib + 0x00032095)
# 8 0x91897f52 in _signgam + 0x916F102E (libSystem.B.dylib + 0x00031f52)

X86 Thr
 
W

Winkins_Lam

continued:-

X86 Thread State:
eax: 0xffffffa6 ebx: 0x918de287 ecx: 0xb00a0a5c edx:0x918672e6
edi: 0x0000065f esi: 0xedbf59f3 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x918672e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Thread 2:

# 1 0x9186e3ae in _signgam + 0x916C748A (libSystem.B.dylib + 0x000083ae)
# 2 0x91898d0d in _signgam + 0x916F1DE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x94ca945c in __CMProfileID + 0x94BD6338 (ColorSync + 0x0003345c)
# 4 0x94cbbd8e in __CMProfileID + 0x94BE8C6A (ColorSync + 0x00045d8e)
# 5 0x91898095 in _signgam + 0x916F1171 (libSystem.B.dylib + 0x00032095)
# 6 0x91897f52 in _signgam + 0x916F102E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x0000014e ebx: 0x91898d2d ecx: 0xb0122e7c edx:0x9186e3ae
edi: 0x04848da4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x9186e3ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 3:

# 1 0x918c5cfe in _signgam + 0x9171EDDA (libSystem.B.dylib + 0x0005fcfe)
# 2 0x016f0e8e in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00173e8e)
# 3 0x015fd92c in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x0008092c)
# 4 0x95bf30a3 in __gTECMasterGlobals + 0x9590D863 (CarbonCore + 0x000490a3)
# 5 0x91898095 in _signgam + 0x916F1171 (libSystem.B.dylib + 0x00032095)
# 6 0x91897f52 in _signgam + 0x916F102E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x000c0194 ebx: 0x015fd8db ecx: 0xb01add3c edx:0x918c5cfe
edi: 0x04000000 esi: 0xb01adf24 ebp: 0xb01add58 esp:0xb01add3c
ss: 0x0000001f eip: 0x918c5cfe cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282

Thread 4:

# 1 0x918afad6 in _signgam + 0x91708BB2 (libSystem.B.dylib + 0x00049ad6)
# 2 0x016f0f19 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x00173f19)
# 3 0x015fd5da in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x000805da)
# 4 0x95bf30a3 in __gTECMasterGlobals + 0x9590D863 (CarbonCore + 0x000490a3)
# 5 0x91898095 in _signgam + 0x916F1171 (libSystem.B.dylib + 0x00032095)
# 6 0x91897f52 in _signgam + 0x916F102E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x00000193 ebx: 0x015fd54b ecx: 0xb022fcac edx:0x918afad6
edi: 0xb022fec4 esi: 0xb022ff34 ebp: 0xb022fcd8 esp:0xb022fcac
ss: 0x0000001f eip: 0x918afad6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282

Thread 5:

# 1 0x9186721a in _signgam + 0x916C02F6 (libSystem.B.dylib + 0x0000121a)
# 2 0x015fdcef in _McpFInitNetworkPIDChecking + 0x000014DF (MicrosoftComponentPlugin + 0x00080cef)
# 3 0x95bf30a3 in __gTECMasterGlobals + 0x9590D863 (CarbonCore + 0x000490a3)
# 4 0x91898095 in _signgam + 0x916F1171 (libSystem.B.dylib + 0x00032095)
# 5 0x91897f52 in _signgam + 0x916F102E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffda ebx: 0x95c0642f ecx: 0xb02b1e5c edx:0x9186721a
edi: 0xb02b1f36 esi: 0x00000000 ebp: 0xb02b1e88 esp:0xb02b1e5c
ss: 0x0000001f eip: 0x9186721a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Loaded modules:

0: Microsoft Word (12.1.7.090302 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Fra
 
W

Winkins_Lam

continued:-

3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
16: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
17: RawCamera (435 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
18: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
19: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
20: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
21: EnglishSpeller (12.1.7.090302 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
22: EntourageCore: /Applications/Microsoft Office 2008/Office/EntourageCore.framework/EntourageCore
23: EntourageLegacy: /Applications/Microsoft Office 2008/Office/EntourageLegacy.framework/EntourageLegacy
24: EnglishGrammar (12.1.7.090302 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishGrammar.proofingtool/Contents/MacOS/EnglishGrammar
25: JapaneseProofing (12.1.7.090302 Reg= English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
26: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
27: libz.1.dylib: /usr/lib/libz.1.dylib
28: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
29: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
30: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
31: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
32: QuickTime: /System/Lib
 
W

Winkins_Lam

continued:-

32: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
33: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
34: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
35: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
36: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
37: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
38: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
39: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
40: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
41: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
42: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
43: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
44: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
45: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
46: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
47: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
48: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
49: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
50: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
51: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
52: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
53: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
54: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
55: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
56: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
57: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
58: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
59: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
60: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
61: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
62: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
63: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
64: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
65: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
66: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
67: libffi.dylib: /usr/lib/libffi.dylib
68: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
69: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImag
 
W

Winkins_Lam

continued:-

70: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
71: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
72: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
73: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
74: libbsm.dylib: /usr/lib/libbsm.dylib
75: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
76: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
77: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
78: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
79: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
80: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
81: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
82: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
83: libcups.2.dylib: /usr/lib/libcups.2.dylib
84: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
85: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
86: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
87: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
88: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
89: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
90: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
91: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
92: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
93: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
94: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
95: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
96: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
97: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
98: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
99: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
100: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
101: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
102: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
103: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
104: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
105: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
106: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
107: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLR
 
W

Winkins_Lam

continued:-

108: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
109: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
110: libauto.dylib: /usr/lib/libauto.dylib
111: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
112: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
113: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
114: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
115: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
116: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
117: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
118: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
119: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
120: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
121: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

Operating System Information
Operating System: Mac OS X 10.5.6 (Build 9G55)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1056
Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

Microsoft Application Information:
Error Reporting UUID: 00A4E666-EAF3-4A95-9050-FE75D18D98F0
Time from launch: 0 hours, 1 minutes, 14 seconds
Total errors on this client: 13
 
J

John McGhie

Sorry: we can't read the crash dump here, only Microsoft can read it.

However, that will be a corrupt document. There are two broad causes of
corrupt document: Section Breaks, and Paragraphs.

If you did the Copy as New Document exactly correctly, and it did not fix
it, the problem is paragraphs.

Before going down that path (which is laborious and/or removes the
formatting) let's just review the Maggie procedure: it's important to get it
exactly correct:

The Maggie:

1. Create a new blank document
2. Carefully select all of the text in the bad document EXCEPT the last
paragraph mark
3. Copy it.
4. Paste in the new document.
5. Save under a new file name and close all, then re-open.

If that's what you did, then you need to do a Binary Search...

The cause is a corrupt paragraph. There may be more than one, and they are
usually immediately before or after a table or graphic.

There's a quick way and a slow way. The quick way loses all the formatting
and all the graphics.

Quick Way:

1) Close the file.
2) From Word, use File>Open
3) Change "Enable" at the top of the dialog to "Recover text from any file"
4) Navigate to the file and click Open.

You will get just the text, no formatting, no graphics, no headers and
footers, no footnotes ...

If you have a little more time (a LOT more time...!)

Slow Way:

1) Open the document
2) Press Command + period (.) to stop the repagination.
3) Change the View to "Draft"

If Word crashes when you do this, then you will have to go back and get a
fresh copy.

4) Divide the file in half, and save both halves under new file names.
Make sure you save in the new .docx format. You will never fix this if you
try to use the old format.
5) If there is only one corrupt paragraph, the bad one will be in one half,
the other half will behave properly.
6) Divide the bad half in half... And again... And again...
7) Keep this up until you have only one paragraph in each half :) Then
you know which the bad paragraph is.
8) Re-type the bad paragraph into the document. Do NOT copy any part of the
bad paragraph, or you will copy the problem and you'll have to start over.

This method will keep everything in the document except the bad paragraphs

I told you it was laborious! But if you have great patience, you will fix
the document this way.

Hope this helps



Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I started edit an essay last week. It was OK when I opened the file last night
and try add more. It now crash after 20 seconds or after I added a few words.

I tried the save as html method, I also tried the copy and paste in new
document method. Not workable.

Can anyone help? Thanks in advance.

Here is the error message:-

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-05-05 21:44:54 +0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.7.090302
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.1.7.090302
Crashed Module Offset: 0x0035ff97
Blame Module Name: Microsoft Word
Blame Module Version: 12.1.7.090302
Blame Module Offset: 0x0035ff97
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x00360f97 in _wdCommandDispatch + 0x0004423B (Microsoft Word +
0x0035ff97)
# 2 0x003642c8 in _wdCommandDispatch + 0x0004756C (Microsoft Word +
0x003632c8)
# 3 0x0057eba5 in _wdCommandDispatch + 0x00261E49 (Microsoft Word +
0x0057dba5)
# 4 0x0057f745 in _wdCommandDispatch + 0x002629E9 (Microsoft Word +
0x0057e745)
# 5 0x0057fa54 in _wdCommandDispatch + 0x00262CF8 (Microsoft Word +
0x0057ea54)
# 6 0x0057fd02 in _wdCommandDispatch + 0x00262FA6 (Microsoft Word +
0x0057ed02)
# 7 0x008ba258 in _wdGetApplicationObject + 0x0018506E (Microsoft Word +
0x008b9258)
# 8 0x008ba328 in _wdGetApplicationObject + 0x0018513E (Microsoft Word +
0x008b9328)
# 9 0x00003d5c in __mh_execute_header + 0x00002D5C (Microsoft Word +
0x00002d5c)
# 10 0x00003e5d in __mh_execute_header + 0x00002E5D (Microsoft Word +
0x00002e5d)
# 11 0x00c5c763 in _wdGetApplicationObject + 0x00527579 (Microsoft Word +
0x00c5b763)
# 12 0x0162a1b2 in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin +
0x000ad1b2)
# 13 0x94de06c4 in .objc_class_name_IPMDFontRange + 0x94AB5A84 (HIToolbox +
0x0009e6c4)
# 14 0x95832b25 in .objc_class_name___NSCFSet + 0x956E7BE5 (CoreFoundation +
0x00073b25)
# 15 0x95832cd8 in .objc_class_name___NSCFSet + 0x956E7D98 (CoreFoundation +
0x00073cd8)
# 16 0x94d722c0 in .objc_class_name_IPMDFontRange + 0x94A47680 (HIToolbox +
0x000302c0)
# 17 0x94d720d9 in .objc_class_name_IPMDFontRange + 0x94A47499 (HIToolbox +
0x000300d9)
# 18 0x94eb546b in .objc_class_name_IPMDFontRange + 0x94B8A82B (HIToolbox +
0x0017346b)
# 19 0x0166ab38 in _McpRunApplicationEventLoop + 0x0000006A
(MicrosoftComponentPlugin + 0x000edb38)
# 20 0x00ae70fb in _wdGetApplicationObject + 0x003B1F11 (Microsoft Word +
0x00ae60fb)
# 21 0x00af01af in _wdGetApplicationObject + 0x003BAFC5 (Microsoft Word +
0x00aef1af)
# 22 0x0225545c in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a345c)
# 23 0x00ad554c in _wdGetApplicationObject + 0x003A0362 (Microsoft Word +
0x00ad454c)
# 24 0x00002d42 in __mh_execute_header + 0x00001D42 (Microsoft Word +
0x00001d42)
# 25 0x00002c69 in __mh_execute_header + 0x00001C69 (Microsoft Word +
0x00001c69)

X86 Thread State:
eax: 0x24318ffd ebx: 0x1a07ef50 ecx: 0x0000fea4 edx:0x2424491d
edi: 0x0000835a esi: 0x00000000 ebp: 0xbfffe8a8 esp:0xbfffe830
ss: 0x0000001f eip: 0x00360f97 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x918672e6 in _signgam + 0x916C03C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x918eeeab in _signgam + 0x91747F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01ac1d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01ac13e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01ac146c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01ac1f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x91898095 in _signgam + 0x916F1171 (libSystem.B.dylib + 0x00032095)
# 8 0x91897f52 in _signgam + 0x916F102E (libSystem.B.dylib + 0x00031f52)

X86 Thr
Click to expand...

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]
 
H

Hutchman

I get the same kind of random crashes almost daily, in many different documents (most originating from Office 2007 for Windows), both in Word and PowerPoint. I'm not interested in a workaround, though -- I want these apps fixed.

I use these apps too often to lose this much time on crashes.
 
C

CyberTaz

Then I'm afraid you're complaining to the wrong audience. This is a
peer-to-peer newsgroup where users attempt to help other users. We do not
have the power to "fix" anything. If you wish to complain to MS you'd do
best to use the channels in place for that purpose: Help> Send Feedback from
any Office app or http://www.microsoft.com/mac/contactus.mspx

Regards |:>)
Bob Jones
[MVP] Office:Mac
 

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