Word crash - Template problem?

K

Kevin_S

OK, I have searched and haven't hit a solution yet. I have a user
running Windows XP pro and Office 2000 standard. All of the sudden she
started having problems today opening certain files. Files that she
opened yesterday. All of the files are .doc but were created using the
same template. She can open some just fine but not others. Actually
they will open after about 15 minutes (96k size file). Other files
based off of the same template take 2 seconds to open.

I can open all of the files on my computer (using windows 2000 & office
2000), but they do seem to open a bit slow (maybe 30 seconds).

It doesn't appear that it is maxing out her CPU or memory, but just
takes FOREVER to open.

I have uninstalled office & re-installed. Ran a defrag (it needed it
anyways). Tried opening it as a different user to hopefully narrow it
down to a problem just with her profile, but even logged on as
administrator I get the same result.

These files open just fine in worpad, but Word seems to choke!

Any suggestions where to start other than continuing to search?
 

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