Word crashes at program boot but not when starting a document

[Jonathan]

All,
I run Office2007 in Vista Business SP1 on a tablet. Internet security is
from Kaspersky 2009, a suite of firewall and anti-everything. I began to have
application crashes a couple of weeks ago and I can't remember any one system
event that might have triggered this change.

Word crashes immediately when I click the icon in the QuickLaunch bar.
However, if I dig up a document and double-click that in Windows Explorer it
will run. Sometimes Microsoft's promised suggestion shows up but most of the
time there is no suggestion. This crash happens even if I exit Kaspersky. I
exit Kaspersky because although I rarely get a suggestion of cause, twice the
suggestions returned was that anti-virus software had caused the crash (but
these messages were not both about Word's crashes... I believe I got that
answer *once* concerning a Word crash.)

I did run the Repair process from my original Office2007 DVD. No change in
behavior.

There are two other problems and I mention them in case they are related.
(My productivity machine is delivering anything but!) The Vista System
Restore module is broken ("Transient error") and I can't find a cure on the
web. Also the Lenovo-supplied "Rescue and Recovery Backup Service" no longer
works and is reported as a crash by Vista. In my limited experience problems
like this ARE related.

Any suggestions?

Jonathan

 

[Terry Farrell]

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP

 

[Jonathan]

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry, thanks for such a quick response and for the excellent resource this
Word site will be -- now ad in the future. I haven't been able to try this
yet but I remember that I changed the Normal.dotx file at about the time
these crashes began so that could well be the problem. That would also
explain the fact that I can open Word from a [docx] file. Too bad the error
can't be so specific.

I will report back a little later in the weekend for those who want to read
the thread for a solution.

Again, thanks!

Jonathan

 

[Suzanne S. Barnhill]

The default Normal template is Normal.dotm. If you saved another file as
Normal.dotx, that could be part of the problem.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

See the following FAQ for help diagnosing this problem.

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry, thanks for such a quick response and for the excellent resource
this
Word site will be -- now ad in the future. I haven't been able to try this
yet but I remember that I changed the Normal.dotx file at about the time
these crashes began so that could well be the problem. That would also
explain the fact that I can open Word from a [docx] file. Too bad the
error
can't be so specific.

I will report back a little later in the weekend for those who want to
read
the thread for a solution.

Again, thanks!

Jonathan