Word crashes every time I try to open it

[kanter.bartis]

Version: 2008 We have been using word for several months (although not frequently). All of a sudden, whenever we try to open it, it crashes immediately. The error message is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-01-19 20:21:21 -0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.3.091001
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075354
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00075354
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

We're not sophisticated users. Can we self-help? Or, do we need to visit the genius bar???

Thanks!

 

[John McGhie]

Visiting the Genius Bar has a risk the cure will be worse than the disease.
Apple staff sometimes don't know how to fix Microsoft software.

You can fix this yourself: but guess what? You're going to have to wipe the
Microsoft Office software on that machine

The problem is that one of the software components on the machine is at the
wrong version (or has gone missing entirely). " EXC_BAD_ACCESS " tells us
that the computer was trying to get something from memory that either didn't
fit, or wasn't there, or it wasn't allowed to touch.

Grab your Office 2008 CD, and make sure you can find the product key for
that machine: you're going to need both. Do not pass this point until you
have them

Look in your Microsoft Office 2008 folder for the Remove Office tool and run
it. It should be at:
/Applications/Microsoft Office 2008/Additional Tools/Remove Office

Run the Remove Office application. That will remove all the software
components. We have to remove them all, because we do not know which one is
bad, but we can't replace it while it remains on your disk.

Now: pop the Office CD in the hole and let it do its thing.

Then go to the Microsoft site and download the latest patches (you have to
re-update because you just removed the updated version). You will need
12.2.0 and 12.2.3.

When you have applied the updates, restart the computer and you should be
good to go.

There: That saved you a trip down town...

Cheers

Version: 2008 We have been using word for several months (although not
frequently). All of a sudden, whenever we try to open it, it crashes
immediately. The error message is:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-01-19 20:21:21 -0800
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.3.091001
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075354
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00075354
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

We're not sophisticated users. Can we self-help? Or, do we need to visit the
genius bar???

Thanks!

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[CyberTaz]

You should be able to correct this yourself, just don't yield to the
temptation to reinstall Office. That rarely fixes anything & can cause
further complications if not done properly & completely

It appears that you have the latest Office updates applied but you don't
mention your version or update level for OS X. Make sure that is fully
updated as well. Also launch the Apple utility app called Disk Utility & run
its Repair Disk Permissions routine on your HD. Then restart your Mac & see
if the problem continues.

If it does, try launching Word while holding the shift key. Also, try
launching Word while logged in using a different User Account. Reply with
the results of each test as well as your OS X specifics. Further suggestions
depend on those diagnostic outcomes.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Michel]

I have the same problem. When I open Word it crashes immediately.

Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS

I can open it when I'm holding the shift key. But when I'm not it crashes
again.

 

[CyberTaz]

See the instructions here for testing the Normal.dotm template & your
Preferences files. Try Preferences first:

http://word.mvps.org/Mac/DamagedPrefs.html

http://word.mvps.org/mac/MacWordNormal.html

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[StuartM]

Thanks, CyberTaz / Bob.
I did the Prefs first, but Word still crashed. Then I did the Normal Template, and the problem seems to be fixed. Not sure how the Normal Template could have been corrupted so quickly (this computer is barely two weeks old and it is a new installation of Office 2008).
Thanks once again,
Stuart

 

[CyberTaz]

Not common, but not impossible either Especially if anything was
moved/Migrated from another Mac.

It also could be indicative of the font conflicts common with Snow Leopard.
Perhaps it would be a good idea to launch the OS X app called Font Book &
run its Validate Fonts & Resolve Duplicates routines.

Regards |:>)
Bob Jones
[MVP] Office:Mac