Word crashing after 12.1.2 update

[hakunamatata]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

Word crashing after 12.1.2 update. It is not a document-specific crash, as it never successfully stays open (it launches, brings up a blank document, shows some palettes, and then crashes).

Excel and Powerpoint are fine. I tried Shift-launching Word, and deleting some of the recommended preferences. No luck.

Any suggestions?

Here's the error log [to shorten it, I deleted the 105 or so "Loaded modules". Let me know if they are needed to troubleshoot]:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-08-27 14:49:30 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.2.080729
Crashed Module Name: JapaneseProofing
Crashed Module Version: 12.1.2.080729
Crashed Module Offset: 0x000030b0
Blame Module Name: JapaneseProofing
Blame Module Version: 12.1.2.080729
Blame Module Offset: 0x000030b0
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x15f0c0b0 in (JapaneseProofing + 0x000030b0)
# 2 0x15f0d504 in (JapaneseProofing + 0x00004504)
# 3 0x15f0d500 in (JapaneseProofing + 0x00004500)
# 4 0x15f0d590 in (JapaneseProofing + 0x00004590)
# 5 0x15f0dbf0 in (JapaneseProofing + 0x00004bf0)
# 6 0x15f0dc50 in _WordBreakInit + 0x00000018 (JapaneseProofing + 0x00004c50)
# 7 0x015b2220 in _ProofOpenWordBreakerSession + 0x000000A8 (MicrosoftComponentPlugin + 0x00039220)
# 8 0x00b03294 in _wdGetApplicationObject + 0x003BDEF0 (Microsoft Word + 0x00b02294)
# 9 0x00b032e0 in _wdGetApplicationObject + 0x003BDF3C (Microsoft Word + 0x00b022e0)
# 10 0x0068a634 in _wdCommandDispatch + 0x00361790 (Microsoft Word + 0x00689634)
# 11 0x0068a6a4 in _wdCommandDispatch + 0x00361800 (Microsoft Word + 0x006896a4)
# 12 0x00004620 in __mh_execute_header + 0x00003620 (Microsoft Word + 0x00003620)
# 13 0x00004788 in __mh_execute_header + 0x00003788 (Microsoft Word + 0x00003788)
# 14 0x016307a4 in _McpEnableTimers + 0x00000128 (MicrosoftComponentPlugin + 0x000b77a4)
# 15 0x96aa19ec in .objc_class_name___NSCFSet + 0x96964DC0 (CoreFoundation + 0x000699ec)
# 16 0x9453e72c in .objc_class_name_IPMDFontRange + 0x941DEBEC (HIToolbox + 0x0003172c)
# 17 0x9453e550 in .objc_class_name_IPMDFontRange + 0x941DEA10 (HIToolbox + 0x00031550)
# 18 0x01675ba0 in _McpRunApplicationEventLoop + 0x00000054 (MicrosoftComponentPlugin + 0x000fcba0)
# 19 0x00af9f9c in _wdGetApplicationObject + 0x003B4BF8 (Microsoft Word + 0x00af8f9c)
# 20 0x00b030f0 in _wdGetApplicationObject + 0x003BDD4C (Microsoft Word + 0x00b020f0)
# 21 0x023002ac in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dd2ac)
# 22 0x00ae763c in _wdGetApplicationObject + 0x003A2298 (Microsoft Word + 0x00ae663c)
# 23 0x00002a00 in __mh_execute_header + 0x00001A00 (Microsoft Word + 0x00001a00)
# 24 0x00002704 in __mh_execute_header + 0x00001704 (Microsoft Word + 0x00001704)

PPC Thread State:
srr0: 0x15f0c0b0 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x15f0d504 ctr: 0x907b0e80 mq:0x00000000
r0: 0xc0000003 r1: 0xbfffe840 r2: 0x84042402 r3:0x18724690
r4: 0x00000000 r5: 0x187248c0 r6: 0x00000000 r7:0x187fc50d
r8: 0x00000002 r9: 0xd8724693 r10: 0x187fc080 r11:0x15f475c8
r12: 0x18724690 r13: 0x00000001 r14: 0xa0c5e478 r15:0x00000007
r16: 0x3d476456 r17: 0x00000001 r18: 0x0000771b r19:0x00000000
r20: 0x00000000 r21: 0x18724690 r22: 0xffffffff r23:0x00000000
r24: 0x187248c0 r25: 0x00000000 r26: 0xbfffe8ec r27:0x00000000
r28: 0xbfffeb18 r29: 0xbfffe958 r30: 0xbfffeb18 r31:0x15f0d28c

Thread 1:

# 1 0x907b05b8 in _atantblEntry + 0x905D5DE8 (libSystem.B.dylib + 0x000015b8)
# 2 0x9083c3f0 in _atantblEntry + 0x90661C20 (libSystem.B.dylib + 0x0008d3f0)
# 3 0x908537bc in _atantblEntry + 0x90678FEC (libSystem.B.dylib + 0x000a47bc)
# 4 0x01b12fe0 in _MerpCreateSession + 0x00000A8C (merp

 

[Corentin Cras-Méneur]

Word crashing after 12.1.2 update. It is not a document-specific crash,
as it never successfully stays open (it launches, brings up a blank
document, shows some palettes, and then crashes).

Excel and Powerpoint are fine. I tried Shift-launching Word, and
deleting some of the recommended preferences. No luck.

Any suggestions?

Can you try setting the language of your document to a different
language to see if it still crashes??
The log mentions the Japanese Proofing tools repeatedly in the thread
that crashed so I am wondering whether there is really a relationship,


Corentin

 

[hakunamatata]

Thanks for responding. The program does not stay open long enough to change any language settings, and remember, I mentioned that it is not document specific. Even launching from the Dock does not succeed.

Any other suggestions?

 

[dT]

I had the same problem as you. From reading the crash log, it appears to be a
problem with the Japanese Proofing tool. I found out a workaround to the
problem:
To stop Word from loading the Japanese proofing tool, go to
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools
and move JapaneseProofing.proofingtool into a different folder. For some
reason, when I tried switching the extension, Word would still load it, and
thus rendering a crash. I ended up moving it to the main "Microsoft Office
2008" folder and leaving it there just in case I need to put it back into
Proofing Tools for a future update.

Hope this helps...

 

[John]

dT:

You hit the nail for the solution right on its head! Bravo! I moved "JapaneseSpoofing.proofingtool" out of its folder, and Word stayed open and seems (mostly) normal. There's been a weird database error message popping up occasionally since moving the above file, but that error message might or might not be related to moving the file.

Thanks again for writing back the solution!

 

[roadzy]

Word Keeps Crashing....

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-10-01 16:48:28 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.2.080729
Crashed Module Name: Microsoft Word
Crashed Module Version: 12.1.2.080729
Crashed Module Offset: 0x007085cd
Blame Module Name: Microsoft Word
Blame Module Version: 12.1.2.080729
Blame Module Offset: 0x007085cd
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x007095cd in _wdCommandDispatch + 0x003EC55D (Microsoft Word + 0x007085cd)
# 2 0x00711c4e in _wdCommandDispatch + 0x003F4BDE (Microsoft Word + 0x00710c4e)
# 3 0x00b28052 in _wdGetApplicationObject + 0x003F2C08 (Microsoft Word + 0x00b27052)
# 4 0x00af79ac in _wdGetApplicationObject + 0x003C2562 (Microsoft Word + 0x00af69ac)
# 5 0x006eb20f in _wdCommandDispatch + 0x003CE19F (Microsoft Word + 0x006ea20f)
# 6 0x006edf6b in _wdCommandDispatch + 0x003D0EFB (Microsoft Word + 0x006ecf6b)
# 7 0x006ee0e2 in _wdCommandDispatch + 0x003D1072 (Microsoft Word + 0x006ed0e2)
# 8 0x0040048e in _wdCommandDispatch + 0x000E341E (Microsoft Word + 0x003ff48e)
# 9 0x00402477 in _wdCommandDispatch + 0x000E5407 (Microsoft Word + 0x00401477)
# 10 0x004027fa in _wdCommandDispatch + 0x000E578A (Microsoft Word + 0x004017fa)
# 11 0x0038cc3a in _wdCommandDispatch + 0x0006FBCA (Microsoft Word + 0x0038bc3a)
# 12 0x0038d70d in _wdCommandDispatch + 0x0007069D (Microsoft Word + 0x0038c70d)
# 13 0x004019e4 in _wdCommandDispatch + 0x000E4974 (Microsoft Word + 0x004009e4)
# 14 0x0038cc3a in _wdCommandDispatch + 0x0006FBCA (Microsoft Word + 0x0038bc3a)
# 15 0x0038d70d in _wdCommandDispatch + 0x0007069D (Microsoft Word + 0x0038c70d)
# 16 0x008d72ff in _wdGetApplicationObject + 0x001A1EB5 (Microsoft Word + 0x008d62ff)
# 17 0x0038cc3a in _wdCommandDispatch + 0x0006FBCA (Microsoft Word + 0x0038bc3a)
# 18 0x00813d8b in _wdGetApplicationObject + 0x000DE941 (Microsoft Word + 0x00812d8b)
# 19 0x0081426f in _wdGetApplicationObject + 0x000DEE25 (Microsoft Word + 0x0081326f)
# 20 0x020e16ae in _MsoFCreateToolbarSet + 0x000011BE (MicrosoftOffice + 0x0033d6ae)
# 21 0x015a8a83 in _McpFCreateIMcpMRFssOffice10 + 0x00000D47 (MicrosoftComponentPlugin + 0x0002ba83)
# 22 0x015a8bc3 in _McpFCreateIMcpMRFssOffice10 + 0x00000E87 (MicrosoftComponentPlugin + 0x0002bbc3)
# 23 0x01646a5f in _McpEndCustomizeToolbar + 0x000008B3 (MicrosoftComponentPlugin + 0x000c9a5f)
# 24 0x016de77b in _McpCursorSet + 0x00001099 (MicrosoftComponentPlugin + 0x0016177b)
# 25 0x91f30303 in .objc_class_name_IPMDFontRange + 0x91C066C3 (HIToolbox + 0x00007303)
# 26 0x91f2f73d in .objc_class_name_IPMDFontRange + 0x91C05AFD (HIToolbox + 0x0000673d)
# 27 0x91f4c092 in .objc_class_name_IPMDFontRange + 0x91C22452 (HIToolbox + 0x00023092)
# 28 0x91f8031d in .objc_class_name_IPMDFontRange + 0x91C566DD (HIToolbox + 0x0005731d)
# 29 0x91fa6b6f in .objc_class_name_IPMDFontRange + 0x91C7CF2F (HIToolbox + 0x0007db6f)
# 30 0x91fa6b2c in .objc_class_name_IPMDFontRange + 0x91C7CEEC (HIToolbox + 0x0007db2c)
# 31 0x9202acd7 in .objc_class_name_IPMDFontRange + 0x91D01097 (HIToolbox + 0x00101cd7)
# 32 0x91f30811 in .objc_class_name_IPMDFontRange + 0x91C06BD1 (HIToolbox + 0x00007811)
# 33 0x91f30303 in .objc_class_name_IPMDFontRange + 0x91C066C3 (HIToolbox + 0x00007303)
# 34 0x91f2f73d in .objc_class_name_IPMDFontRange + 0x91C05AFD (HIToolbox + 0x0000673d)
# 35 0x91f2f5a2 in .objc_class_name_IPMDFontRange + 0x91C05962 (HIToolbox + 0x000065a2)
# 36 0x91f5e4c7 in .objc_class_name_IPMDFontRange + 0x91C34887 (HIToolbox + 0x000354c7)
# 37 0x91f306bc in .objc_class_name_IPMDFontRange + 0x91C06A7C (HIToolbox + 0x000076bc)
# 38 0x91f2f73d in .objc_class_name_IPMDFontRange + 0x91C05AFD (HIToolbox + 0x0000673d)
# 39 0x91f4c092 in .objc_class_name_IPMDFontRange + 0x91C22

 

[CyberTaz]

Sorry, but tacking a "me too" onto an old thread doesn't provide the
information needed for anyone to help you. You need to submit a New message
& provide specifics on your exact OS X version as well as some descriptive
info about the content of the document.

Does this happen with *all* documents or just this one?

What file format are you saving in?

What else can you offer? Crash logs are primarily for programmers, they
don't tell much that's useful for anyone else.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Corkie]

I appreciate all of the above but I have the same problem and I can't seem to sort it by using any of the 'solutions'. I open a document and the rainbow wheel spins and spins and then in the 'force quit' window, which I leave open knowing that I'm going to need it, I get "Application (Word) not responding". All since installing the 12.1.2 update.

 

[CyberTaz]

See the troubleshooting steps here:

http://word.mvps.org/mac/Diagnose.html

By jumping into another thread on a different subject, is already convoluted
& not providing any OS & system information that's about all there is to
offer. What you mean by "all the above" & "solutions" is vague so we don't
really know what you may have tried or what the actual results were.

Please follow the suggestions in my previous message in this thread - post a
NEW message with all pertinent information so you can have a 'clean slate'
in which to get your issue resolved.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Corkie]

I'm not "jumping into another thread on a different subject", I have exactly the same problem, unsolved by doing anything suggested. When I "open" Word - it hangs.

But since you ask, here's the info:

Date/Time: 2008-10-14 12:30:22 +0100
OS Version: 10.5.5 (Build 9F33)
Architecture: ppc
Report Version: 4

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 12.1.2 (12.1.2)
Build Version: 0
Project Name: (null)
Source Version: 80729
Parent: launchd [79]

PID: 1766
Event: hang
Time: 7.67s
Steps: 41

Process: Microsoft Word [1766]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
01579000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
01873000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
0190b000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
0195a000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
01a37000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
01ad7000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01b10000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01b21000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01dd6000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
01e23000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
026a8000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
028d6000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
03b4d000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
03b63000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
040e9000 /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
047bb000 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
0a650000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0a78e000 /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0a7a4000 /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0ab63000 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
0f800000 /Applications/Microsoft Office 2008/Office/EntourageCore.framework/EntourageCore
0fd01000 /Applications/Microsoft Office 2008/Office/EntourageLegacy.framework/EntourageLegacy
ba900000 /System/Library/CoreServices/Encodings/libJapaneseC

 

[John McGhie]

Thanks for the extra detail:

It's a bit difficult to figure out what you were doing in Word when that
happened...

I cannot understand why Word would be loading Simplified Chinese or
Japanese. Can you think of a reason? There are also a series of imaging
modules being loaded: does the document have pictures in it?

Cheers

I'm not "jumping into another thread on a different subject", I have exactly
the same problem, unsolved by doing anything suggested. When I "open" Word -
it hangs.

But since you ask, here's the info:

Date/Time: 2008-10-14 12:30:22 +0100
OS Version: 10.5.5 (Build 9F33)
Architecture: ppc
Report Version: 4

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
Version: 12.1.2 (12.1.2)
Build Version: 0
Project Name: (null)
Source Version: 80729
Parent: launchd [79]

PID: 1766
Event: hang
Time: 7.67s
Steps: 41

Process: Microsoft Word [1766]
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
01579000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versi
ons/12/MicrosoftComponentPlugin
01873000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
0190b000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdU
rlMoniker
0195a000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/Micro
softOLE
01a37000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Version
s/12/MicrosoftOLEAutomation
01ad7000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01b10000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01b21000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01dd6000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/Pow
erPlantCore
01e23000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/Mi
crosoftOffice
026a8000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPl
ant
028d6000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeAr>
t
03b4d000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/Micr
osoftOleo
03b63000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
040e9000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/
12/MicrosoftChartPlugin
047bb000
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
0a650000
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0a78e000
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0a7a4000
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0ab63000
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ATS.framework/Versions/A/Resources/ATSHI.dylib
0f800000 /Applications/Microsoft Office
2008/Office/EntourageCore.framework/EntourageCore
0fd01000 /Applications/Microsoft Office
2008/Office/EntourageLegacy.framework/EntourageLegacy
ba900000 /System/Library/CoreServices/Encodings/libJapaneseC

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Corkie]

This will happen before any document has even been opened. Launch Word and it just hangs and then, in 'Force Quit' window, says 'not responding'. If I try to double click on a Word document to open the application, the same thing happens. I have now just installed the 'critical' 12.1.3 update - it's no better.

 

[John McGhie]

Hmmmm....

OK, I will send you the same answer I just sent someone else. This is the
"Scorched Earth" fix.

Whatever it is, if it's caused by Office, this should fix it.

I am not sure what's happened there: I am picking that one of the components
of your software has gotten out of synch with the others.

1) Quit all Microsoft applications.

Sadly the only thing I can suggest is to run the Remove Office utility and
start again.

You must run Remove Office, or you'll make the problem worse!

2) Run Remove Office TWICE to make sure it finds everything. Remove Office
is in a folder on your CD, and is also in a folder in your Office 2008
Application folder.

3) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

4) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/

5) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

Then Repair Permissions with Disk Utility.

Then re-install, and reapply the 12.1.0 and 12.1.5 updates, in that order.

Repair permissions again, and it should work.

Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.

Cheers

This will happen before any document has even been opened. Launch Word and it
just hangs and then, in 'Force Quit' window, says 'not responding'. If I try
to double click on a Word document to open the application, the same thing
happens. I have now just installed the 'critical' 12.1.3 update - it's no
better.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]