M
Mark
I have a problem with Word XP (Ver 10.5522.4219 SP-2) that started a couple
of weeks ago. Whenever I move a paragraph from one place to another in the
document, or insert a paragraph, the program pauses for a few seconds while
the animated Spelling/Grammar checker symbol at the bottom status bar is
moving. During this few-second period, the program will not respond to
anything. As soon as the symbol is done with its animation, the program runs
normally.
1) I have tried turning off spell checking, grammar checking, deleting all
add-ins (only using Adobe Acrobat 6.0), deleting the normal.dot template,
deleting the registry data and toolbar keys, turning off Norton Antivirus
(all of the usual troubleshooting techniques), but the problem persists.
Note that Excel and PowerPoint are not affected by this problem; only Word.
2) Next I tried the "Detect and Repair" option. When I run this, the repair
operation fails and I get the following error message: "Error 1901 Setup
cannot read file C:\Windows\Installer\240af2a7.msp. For help, see
C:\Program Files\Microsoft Office\Office 10\1033\Setup.hlp". A search for
error 1901 in the MSKB didn't turn up anything about this error. And the
entire folder "C:\Windows\Installer" is missing; it's not even a hidden
folder.
3) So next I tried reinstalling Word from Control Panel\Add or Remove
Programs\Microsoft Office\Change\Repair\Reinstall Office. This process fails
with the following error message: "Installer Terminated Prematurely".
Hitting "OK" produces the error message "The I/O operation has been aborted
because of either a thread exit or an application request".
4) So next I tried uninstalling Office, which produces the same error
message as in 3) above.
At this point, it seems that I can't repair, re-install, or even uninstall
Word. Can anyone offer any suggestions? The OS is Windows XP Pro, Version
5.1 (Build 2600.xpsp2.030422-1633: Service Pack 1) with all
currently-available patches and updates.
Thanks in advance for any advice or suggestions.
of weeks ago. Whenever I move a paragraph from one place to another in the
document, or insert a paragraph, the program pauses for a few seconds while
the animated Spelling/Grammar checker symbol at the bottom status bar is
moving. During this few-second period, the program will not respond to
anything. As soon as the symbol is done with its animation, the program runs
normally.
1) I have tried turning off spell checking, grammar checking, deleting all
add-ins (only using Adobe Acrobat 6.0), deleting the normal.dot template,
deleting the registry data and toolbar keys, turning off Norton Antivirus
(all of the usual troubleshooting techniques), but the problem persists.
Note that Excel and PowerPoint are not affected by this problem; only Word.
2) Next I tried the "Detect and Repair" option. When I run this, the repair
operation fails and I get the following error message: "Error 1901 Setup
cannot read file C:\Windows\Installer\240af2a7.msp. For help, see
C:\Program Files\Microsoft Office\Office 10\1033\Setup.hlp". A search for
error 1901 in the MSKB didn't turn up anything about this error. And the
entire folder "C:\Windows\Installer" is missing; it's not even a hidden
folder.
3) So next I tried reinstalling Word from Control Panel\Add or Remove
Programs\Microsoft Office\Change\Repair\Reinstall Office. This process fails
with the following error message: "Installer Terminated Prematurely".
Hitting "OK" produces the error message "The I/O operation has been aborted
because of either a thread exit or an application request".
4) So next I tried uninstalling Office, which produces the same error
message as in 3) above.
At this point, it seems that I can't repair, re-install, or even uninstall
Word. Can anyone offer any suggestions? The OS is Windows XP Pro, Version
5.1 (Build 2600.xpsp2.030422-1633: Service Pack 1) with all
currently-available patches and updates.
Thanks in advance for any advice or suggestions.