Hi Best,
I am writing as a courtesy to follow-up on this issue. Do you have any
problem at this time? If so, please let me know at your earliest
convenience. I am waiting for your reply.
Sincerely,
Emily Lin,
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
| X-Tomcat-ID: 80795863
| References: <
[email protected]>
<
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From:
[email protected] (Emily Lin [MSFT])
| Organization: Microsoft
| Date: Thu, 31 May 2007 05:02:44 GMT
| Subject: RE: Word document unreadable
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.office.misc
| Lines: 141
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17378
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi Best,
|
| Thanks for your reply and the excellent screen shot.
|
| It seems that the issue is related to the font setting. Please open the
| file on the working machine. Which font is set on the Word document? Set
| the fonts for all the texts as Arial. And then open the file on the
| problematic machine. Are you able to read the Word file with the font set
| as Arial?
|
| If the issue is not related to the font, please forward the specific Word
| document to me so that I can perform further research on it. Thanks.
|
| If anything is unclear or if you have any other concerns, please don't
| hesitate to contact me.
|
| Sincerely,
|
| Emily Lin,
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| =====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from this issue.
| ======================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| ======================================================
|
|
| --------------------
| | X-Tomcat-ID: 112040150
| | References: <
[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From:
[email protected] (Emily Lin [MSFT])
| | Organization: Microsoft
| | Date: Wed, 30 May 2007 07:26:26 GMT
| | Subject: RE: Word document unreadable
| | X-Tomcat-NG: microsoft.public.office.misc
| | Message-ID: <
[email protected]>
| | Newsgroups: microsoft.public.office.misc
| | Lines: 91
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17238
| | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| |
| | Hi Best,
| |
| | The issue may occur under several situations. The most common causes
are:
| | 1. The code in the Word document cannot be recognized on the computer.
| | 2. There is special settings in the Word document.
| | 3. Others.
| | Let's perform the following steps to narrow down this issue and resolve
| the
| | issue. Your patience and cooperation will be appreciated.
| |
| | #1: Make sure that the regional and language Options setting is same
with
| | the other machine which works fine
| | ----------------------------
| | 1. On the problematic machine, go to Start > Control Panel > Regional
and
| | Language Options.
| | 2. In the Advanced tab, in the field of 'Code page conversion tables',
| are
| | the checked items same as them on the working machine. Select all the
| | items. Click OK.
| | 3. If it asks for the Windows installation CD, insert the CD to finish
| it.
| | Test the issue again. What is the result?
| |
| | #2 Re-save the Word document as *.html or *.rtf format on the other
| machine
| | to test the issue
| | -----------------
| | 1. On the computer which you can read the Word document, open the file.
| | 2. Click File > Save As to save it as a file *.html or *.rtf.
| | 3. Are you able to read the file *.html or *.rtf now?
| |
| | #3 Refer to the steps in the following KB article to see if you can
open
| | the Word document properly.
| |
| | 926909 You cannot open a document in Microsoft Word 2003
| |
http://support.microsoft.com/default.aspx?scid=kb;EN-US;926909
| |
| | If possible, forward the attachment to me at
[email protected].
| Also,
| | take a screen shot of the window when you open the Word attachment and
| the
| | characters are square and non sense. If you get any error when opening
| the
| | document, also take a screen shot for me.
| |
| | If anything is unclear or if you have any other concerns, please don't
| | hesitate to contact me.
| |
| | Sincerely,
| |
| | Emily Lin,
| | Microsoft Online Partner Support
| |
| | Get Secure! -
www.microsoft.com/security
| |
| | ======================================================
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from this issue.
| | ======================================================
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | ======================================================
| |
| |
| | --------------------
| | | Thread-Topic: Word document unreadable
| | | thread-index: AceiKvaTPoYS9StLQt+Mar3bHIEOhg==
| | | X-WBNR-Posting-Host: 207.46.19.168
| | | From: =?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?= <
[email protected]>
| | | Subject: Word document unreadable
| | | Date: Tue, 29 May 2007 12:53:01 -0700
| | | Lines: 14
| | | Message-ID: <
[email protected]>
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| | | Newsgroups: microsoft.public.office.misc
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:17194
| | | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | X-Tomcat-NG: microsoft.public.office.misc
| | |
| | | Hi All
| | |
| | | Office 2003
| | |
| | | A Word document in an email attachment is unreadable. It opens but
the
| | | charachters are square and non sense. No tther Word document is
| | affected. I
| | | ran all the updates, it made no difference. I forwarded the same
| | attachment
| | | to an other machine, it opens and reads fine.
| | |
| | | Any idea please?
| | |
| | | Thanks
| | |
| | | Best
| | |
| |
| |
|
|
