The graphics driver is a strong possibility. I would always recommend
keeping graphics drivers up to date to benefit from bug fixes and
performance improvement - exactly the same as with Windows and applications.
Terry
: We were experiencing similar issues at our office and it
: ended up being only computers with some variation of the
: ATI Radeon video adapters.
:
: Once we downloaded and installed an updated driver from
: the ATI website, all was fixed.
:
: >-----Original Message-----
: >Sue
: >
: >From your description everything seems to be installed
: correctly, so this is
: >going to be a difficult one to diagnose. But here are a
: few ideas.
: >
: >Sometimes a build up of abandoned temp files causes weird
: problems. You need
: >to clean out your hard drive to make sure that this isn't
: the case. Follow
: >the tips posted in this FAQ:
: >
http://www.gmayor.com/what_to_do_when_word_crashes.htm
: >
: >Another possibility is one of the printer drivers (most
: likely the HP 6L as
: >it is set as the windows default). Check with the HP
: support site that you
: >have the latest driver and download it if necessary and
: then delete and
: >reinstall the 6L driver. If it gives you an option to
: HPPCL6 or HPPCL5e
: >language, choose the latter for this test.
: >
: >I also suggest a visit to ATI support site and see if
: they have a newer
: >driver for the 8500 all in wonder and install that to
: eliminate a graphics
: >driver problem. When reinstalling it, make sure that it
: has set at least 256
: >colours, preferably higher.
: >
: >Go to the Word Start-up folder and you'll find some third
: party templates in
: >there: definitely the Adobe Acrobat add-in. Rename them
: by changing the
: >extension from DOT to BAD. This will stop Word loading
: them on start up and
: >you can test to see if it is one of these causing the
: problem.
: >
: >Finally, if all this fails, start Word in Safe Mode: use
: Start, Run and type
: >in
: >
: >winword /a
: >
: >and press OK. This launches Word bypassing all add-ins,
: custom macros,
: >templates and COMM add-ins, etc. Test and see if it is
: stable in Safe Mode.
: >That at least will confirm whether this is a Word problem
: or something
: >outside Word causing the problem.
: >
: >Terry
: >
: >
: message
: >: >: Yes, I have installed all service packs and updates for
: >: both Windows and Office.
: >:
: >: Yes the antivirus program is the Norton Corporate
: >: Edition...I am licensed for my work computer (which is
: on
: >: a network) and for my home computer which is not on a
: >: network...my instructions from our computer tech was to
: >: choose "unmanaged client" and I did that.
: >:
: >: As for printers, I have two - an HP LaserJet 6L which
: >: Windows recognized automatically (I did not have to
: >: install a driver manually); plus HP OfficeJet G85 for
: >: which I had to install a driver. Windows made the G85
: the
: >: default printer, but I changed the default to the HP 6L.
: >:
: >: Does this help? Thanks for getting back to me so
: quickly,
: >: Sue
: >:
: >: >-----Original Message-----
: >: >First question is have you installed all the
: servicepacks
: >: and updates for
: >: >both Windows and Office? Second question, is this
: >: Symantec Anti Virus client
: >: >part of Norton Corporate Edition? Are you on a network
: or
: >: are these local
: >: >documents? Have you installed a default windows printer
: >: driver?
: >: >
: >: >--
: >: >Terry Farrell - Word MVP
: >: >
http://word.mvps.org/
: >: >
: >: >
: >: message
: >: >: >: >: I have Microsoft Office XP Pro SE (2002) loaded on a
: >: >: Windows 2000 PC. I started experiencing problems
: with
: >: >: Word files freezing up, first intermittantly which
: >: >: progressed to every time I try to open a new or
: existing
: >: >: file. I can type one or two letters and then it
: >: freezes.
: >: >: If I do Control, Alt, Delete and cancel out of it,
: often
: >: >: it unfreezes and I can type another letter or two,
: but
: >: >: then it freezes again. I have tried all the fixes
: that
: >: I
: >: >: found listed but nothing helped, including
: uninstalling
: >: >: both Office and Windows and reinstalling. I then
: >: >: reformatted the hard drive and started fresh, hoping
: >: that
: >: >: if it was due to a corrupt Registry, then the problem
: >: >: would be fixed. But exactly the same thing is
: >: happening.
: >: >: I have spent so much time on this and I still can't
: use
: >: >: Word.
: >: >:
: >: >: Now I am wondering whether it is a compatability
: problem
: >: >: with other software. I have Adobe Acrobat 5,
: Symantec
: >: >: Antivirus Client, and the All-in-Wonder Radeon 8500DV
: >: >: installed. Has anyone heard of incompatibility
: issues
: >: >: with these products?
: >: >:
: >: >: I hope someone can help!
: >: >: Thanks, Sue
: >: >:
: >: >:
: >: >
: >: >
: >: >.
: >: >
: >
: >
: >.
: >
