Word encounters a problem and must close

[Guest]

Word 2000, Windows XP

Have been using Word for years. Yesterday when loading word once the
blank document appeared a message was displayed

Microsoft Word for Windows has encountered a problem ... needs to close.

Error message info: Ocx0000005
Flags: 0x00000000
Record: 0x0000000000000000

Any one know the remedy??

Thanks

 

[Suzanne S. Barnhill]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

 

[Guest]

Changed the name of the normal template and it solved the problem.

Many thanks.