word error

M

macmajor

I'm running XP pro...when I open word i get a window
stating "changes have
been made that affect the hlobal template, normal, do you
want to save those
changes?"
The options are..yes\no\cancel....if you pick yes or
no,,word shuts
down.....I tried to fix this by going to : options \save-
tab snd I uncheck
the "prompt to save normal template box..after which word
won't open at
all.......any suggestions?
 
B

Beth Melton

More than likely you have encountered a conflict between Norton AV and
Word. Norton has an option called the "Office Plug-in" that performs a
secondary scan for viruses prior to opening a document. Unfortunately
this is know to create various problem and the symptoms you describe
is one of them.

Go to Norton AV and in Norton Options select Miscellaneous and turn
off "Enable Office Plug-in" and see if that rectifies the problem.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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