Word & Excel crash when closing (Win7Pro-64, Office2003)

May 29, 2015
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I first installed OfficeXP on Windows 7 Pro 64-bit. Everything works fine until I close Office. In other words, I can open, edit, and close files, but after closing, when I exit, Office often crashes. I think it is trying to write some config or template files when closing and hitting permission problems.

I then uninstalled OfficeXP, bought Office2003, and installed Office2003. It has the same problem.

I see crashing in both Excel and Word.

I set Word's customization so that it would always show full menus. When I closed Word, it crashed. The next time I opened Word, I had short menus, suggesting that the customization file wasn't successfully saved.

If I try to exit with a document or spreadsheet open, it will sometimes crash and corrupt the file.

I tried changing Office compatibility mode on and off. No help.

Can you advise me on how to fix this?

Thank you for your help.


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