word,excel,ppt, 2003 cannot open files

R

Robbie Abed

i just installed office 2003 pro. Everytime i try to open
word, i get the error.. "Cannot open this document
template" ..it refers to pdfmaker.dot. It cannot open
previous files. It cant even open files that i just
created in word. Any help?
also. when opening excel it says "it cannot open this file
because the virus scanner has detected a problem" i
uninstalled mcaffee and rebooted..still same problem

Robbie
 
D

DMMi

Robbie Abed said:
i just installed office 2003 pro. Everytime i try to open
word, i get the error.. "Cannot open this document
template" ..it refers to pdfmaker.dot. It cannot open
previous files. It cant even open files that i just
created in word. Any help?
also. when opening excel it says "it cannot open this file
because the virus scanner has detected a problem" i
uninstalled mcaffee and rebooted..still same problem

Robbie
Click to expand...

The file pdfmaker.dot exists is your Office Startup folder {is my system the
folder path is C:\Program Files\Microsoft Office\Office 11\Startup} if you
have installed Adobe Acrobat {full version not just reader}. The Office
programs that have a Acrobat icon open this file when started.

You may need to reinstall Acrobat. I am not sure, but I think you need
Acrobat version 5.05 or later for Office 2003.

Don
 
R

Robbie

well,
I still cannot open any files.

all files still say the file "x.doc" is unavailable.

I have no virus scanner, or any virus stuff on my machine
adobe acrobat is completely uninstalled.

In excel i still get the initial error that the virus
scanner has detected an error in the file and cannot open
it.. and occasionally when i try to close word or outlook
or any office 2003 app. it prompts me to save normal.dot

Robbie
 
S

Suzanne S. Barnhill

This from Office MVP Beth Melton:

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
C

charley

-----Original Message-----
This from Office MVP Beth Melton:

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.



.
Where can one find information about this when using
Click to expand...
Norton CE?
 
B

Beth Melton

Norton CE doesn't have the "Office Plug-in" option.

But several who use Norton CE upgraded or installed Norton CE over
Norton AV. In doing so the DLL for the plug-in could still be
registered.

Are you encountering a specific problem?


--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

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