Word files will not open,

[Margo]

Whenever I try to open a Word file I get an error message saying that "the
file[file name] is unavailable."

It does not matter what method I use to try to open the file, nor does the
location of said file seem to matter.

This only occured after the most recent security update for Word 2003.

Also When I try to close Word it then prompts me to save a template called
"Normal" telling me it has changed. I hit cancel or no and a "save as" window
opens anyway. I hit cancel and Word does not close. I go through the same
warning, hit cancell, and it now closes.

These two things may or may not be related.

 

[Margo]

I also want to add that I recently UNINSTALLED norton Antivirus and that may
be causing this. I can't seem to get a clean uninstall.

 

[Suzanne S. Barnhill]

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

I also want to add that I recently UNINSTALLED norton Antivirus and that may
be causing this. I can't seem to get a clean uninstall.

Whenever I try to open a Word file I get an error message saying that "the
file[file name] is unavailable."

It does not matter what method I use to try to open the file, nor does the
location of said file seem to matter.

This only occured after the most recent security update for Word 2003.

Also When I try to close Word it then prompts me to save a template called
"Normal" telling me it has changed. I hit cancel or no and a "save as" window
opens anyway. I hit cancel and Word does not close. I go through the same
warning, hit cancell, and it now closes.

These two things may or may not be related.