D
Dan Liu
Hi,
I have MS Word 2003 which we installed a GoldMine/Word Link Addin
(Goldmine is a CRM application. The link allows goldmine to launch
word templates.) However, it is always disabled. Whenever I go into
Tools-->Templates & Add-ins, I see that the GMLink.dot is there, but
the check mark is not checked. If I check it then the link works
fine. If I exit Word. Next time I come back in it is unchecked
again. I have never seen this symptom before, we have 40 other
computers which works absolutely fine.
I've tried uninstalling and reinstalling, and I played with the
Normal.dot file. I removed it and renamed it and did everything, but
it seems like that the setting of Word is not being saved when exit.
Other Details:
There is also another add-in along in that list. It is the Adobe PDF
Maker. The PDF Maker add-in is always enabled, when I disable it, it
comes back on restart of Word. I tried removing the PDFMaker.dot,
still the Goldmine.dot would not stay enabled.
The MSWord is the Dutch version, running in Windows XP (also in
Dutch.)
Can anybody please help?
Thanks in advance
-Dan
I have MS Word 2003 which we installed a GoldMine/Word Link Addin
(Goldmine is a CRM application. The link allows goldmine to launch
word templates.) However, it is always disabled. Whenever I go into
Tools-->Templates & Add-ins, I see that the GMLink.dot is there, but
the check mark is not checked. If I check it then the link works
fine. If I exit Word. Next time I come back in it is unchecked
again. I have never seen this symptom before, we have 40 other
computers which works absolutely fine.
I've tried uninstalling and reinstalling, and I played with the
Normal.dot file. I removed it and renamed it and did everything, but
it seems like that the setting of Word is not being saved when exit.
Other Details:
There is also another add-in along in that list. It is the Adobe PDF
Maker. The PDF Maker add-in is always enabled, when I disable it, it
comes back on restart of Word. I tried removing the PDFMaker.dot,
still the Goldmine.dot would not stay enabled.
The MSWord is the Dutch version, running in Windows XP (also in
Dutch.)
Can anybody please help?
Thanks in advance
-Dan